RoseWholesaleReviews 3,303
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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This company is fraudulent. They operate both SammyDress and RoseWholesale. They may partially ship in order to coax you into waiting, which then invalidates consumer protection times of 45 days. They send false tracking numbers, generated by fake sites. You can file a complaint with IC3, which partners with the FBI. http://www.ic3.gov/default.aspx
I ordered a jacket on November. 25th and it is now December 31st and I have not received anything. It says it was shipped out a month ago but I have not received any other notifications about my package
I am so happy I read the reviews before I placed my order.
I can't believe how expensive the shipping is.
THANK YOU EVERYONE for the Warning!
I will never buy anything from them!
I ordered gifts for Christmas... of course what came in was cheap and falling apart. They never even sent the remaining items. I'm still now in a paypal dispute with them trying to get my money back. They refuse to refund my shipping which is ridiculously expensive since everything is coming from China. Awful customer service and not worth the hassle!
WISH I HAD READ THE REVIEWS BEFORE! DON'T WASTE YOUR MONEY ON THIS SCAMMING COMPANY!
I payed in total 410.96 dollars for this stupid order and it was more than disappointing. The items are ALL BAD REPLICAS which is something they don't tell you. The sizes were way smaller than they said, the material is cheap and looks tacky, some items came un-sewed, and half of my order which i placed on OCTOBER hasn't arrived, i even payed for an UPS service and they sent it through airchina! They say they never refund the shipping BUT IN THIS CASE THEY SCAMMED ME! I PAYED FOR A SHIPPING SERVICE WHICH THEY IGNORED, STOLE THE MONEY, AND KEPT IT!
STAY AWAY FROM THIS PLACE UNLESS YOU WANT TO THROW AWAY MONEY! IF I COULD PUT NEGATIVE STARS FOR THIS SITE I WOULD GIVE IT -*******
Dear Marcela,
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
We have send you the solution to your account of the sitejabber. Pleae check it and wish your reply.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
We will learn from the issue to ensure that it does not reoccur. We believe that we can still learn from it to ensure a better shopping experience for our other customers.
Best Regards
Rosewholesale customer service
I placed a order early November I still haven't gotten it
Finally got a hold of them about 10 days ago and they said it had been sent out few days ago, I said it was shipped a month after I ordered it. Well I still haven't gotten it. When I placed the order they said it had been shipped out 3 days after I placed the order, they sent me email saying that. I am trying to file complaint to new York district attorney. We all need to that has gotten ripped off by them. This is the phone number that is on Rosewholesale.com as they call themselves. I know I won't stop till I get hold of district attorney. I am going to call HLN, CNN AND FOX Stations to. We all need to do this there is strength in numbers
Dear Connie,
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We have send your order information to your account of the sitejabber and then wish your quick reply.We want to solve your problem as soon as possible.
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Best Regards
Rosewholesale customer service
WARNING!
Ordered a shirt and as other reviews have stated, of the cheapest quality, smelling like fuel, no where near the size it was supposed to be, holes where the fabric hasn't been sewn together and no labels inside the clothing! Contacted CS and they want me to ship back to China, when the item's return address on the packaging is from Staten Island, NY! They figure you won't return anything because shipping charges are too high and they've gotten to rip you off, just like they intended! They will get their item back and the NY Attorney General will be notified of their practices. DON'T BUY FROM THEM!
Dear Laura,
We want to thank you for telling us about your situation.
I wish to start off by telling you that we are extremely sorry about your problem.
We have send the solution to your account of the email and please check it. Wish your reply.
We take this seriously and want to tell the customer how sorry we are for not meeting their expectations.
We disappointed our customer here and would welcome the opportunity to make this right.
Best Regards
Rosewholesale customer service
Ordering from this company is just giving your money away. It's now 2016 and I have not gotten my order from Nov. 2014! You do the math.
Dear JoAnn,
We're extremely grateful for your constructive feedback.
I would like to start off by telling you that we are so sorry about your problem.
Could you check your order number? It is not right as it is not completed.So would you like to send us the right order number or your email address? Then we can check your order and change the address for you. Wish your reply.
We want to apologize for any and all inconvenience caused.
Best Regards
Rosewholesale customer service
The worst company ever to work with... Do not waste your money ordering anything from Rosewholesale! I might as well as flushed my money down a toliet... it would have been more satisfactory and easier than to try and work with this worthless company... I ordered two items, a jean jacket and a raincoat 3 MONTHS ago... finally received the jean jacket, that I ordered in a XXL... looked like it could have fit a 4 year old... the other one, has yet to turn up... writing customer service is as equally laughable... they thank me for my "patience" and offered to compensate me for $5.00... I told them to just keep it, they probably needed it... terrible, scam of a company... they should be shut down!
H************** - Partial Refund
I want to my money.it came Christmas. Please enough anymore! I can't wait more anymore. Refund now!
Dear Semra,
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
We have cheked your order and send you the information to your account of the sitejabber. Please check it and wish your quick reply.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
We will learn from the issue to ensure that it does not reoccur. We believe that we can still learn from it to ensure a better shopping experience for our other customers.
Best Regards
Rosewholesale customer service
I did not wait long. The delivery was fast for the first 3 items. I am still waiting for one item.
The quality is what you pay for, but the size is for a small people. Definetely not for North Americans.
Dear Regina,
I wish to say thank you for providing valuable feedback to us.
We're very sorry for your concerns and the issues you have raised.
Could you send us your order number or the email address? Then we can check it and give you the order status. Wish your reply.
We take this seriously and want to tell the customer how sorry we are for not meeting their expectations.
Best Regards
Rosewholesale customer service
This website is a complete scam! My fiancee bought me a coat from here for Christmas. First place it arrived 2 days after Christmas. It arrived wadded up in a tiny plastic bag. It was pretty but it had a layer of lace all around the bottom of the coat. About 8 or 10 inches of it were ripped. Ripped! Also we ordered a size large. It was so small - it was truly a size small although it said "large" on it. Do not ever buy anything from this store!
Dear Charla,
We thank you for providing us with important information about your situation.
I would like to start off by telling you that we are so sorry about your problem.
Could you tell us your order number or the email address? Then we can check your order and give you the solution, all right? Wish your reply.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service
Ok so finally, I did receive my order, it took approx 2 months to arrive. The quality was not at all acceptable.
Dear Tracy,
We're extremely grateful for your constructive feedback.
First, my sincerest apologies for the delivery.
We have send your order status to your account of sitejabber and then you can check it.If you have any other question, please don't hesitate to contact us.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service
After 4 months, I have received one thin, cheaply made dress. The other item, a jacket that costed more, NEVER arrived. After FOUR months, they keep telling me to check back with my postal carrier. DO not get tempted by the pictures and the cheap prices. You can find the same cheap, china made clothes at any cheap retail store in U.S., without shipping fees. And you would actually be able to wear it regardless of its poor quality, at least you will have it in your hand. 4 Months, still no refund form missing item. SAVE your money.
Dear leeah,
I wish to say thank you for providing valuable feedback to us.
First, my sincerest apologies for the delivery.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We did not live up to our own expectations and want to say how very sorry we are.
All customer feedback is vital for us, whether good or bad, so we are grateful to learn about this customer's experience.
Best Regards
Rosewholesale customer service
I ordered three blouses on Nov. 17,2014. The total with shipping was under $40.00. Like my Mom used to say' "If it's too good to be true, it is." I thought the prices were outstanding and the pictures of the clothing was beautiful. But I still have not received my order. After reading the fine print of the confirmation order, it seems that the shipment could take up to 25 business days to receive. Talk about a SLOW BOAT from China! I started doing a little research and found this web site... I've been taken. I will call my credit card company to see if they can refund my money. It is a shame that there are companies out there that can operate this way. Let the buyers beware!
Dear Mona,
I wish to say thank you for providing valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
We have send your order out and send your order information to your email. Please check it and wish your reply.
We were perhaps even more upset about this than our customer was.
We apologize for your shopping experience which was clearly not up not up to your expectations.
Best Regards
Rosewholesale customer service
Okay, I was contacted by RoseWholesale.com to change my review if they refunded my purchase. I will give them credit for contacting me via SiteJabber and my RoseWholeSale Account. They did refund my purchase amount and shipping (make sure to ask), yet I would be very careful about sizing. Even when I purchased the largest size (and I'm petite, size 5 US pants, about 118 lbs and athletic build), the clothes still did not fit. The quality can be low average to fair, but the sizing is for very small women, assuming Asian.
My suggestions: don't buy from this company.
Dear lisa,
We want to thank you for telling us about your situation.
I wish to start off by telling you that we are extremely sorry about your problem.
We have send the solution to your account of the sitejabber. Please check it and reply us soon, all right?
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Best Regards
Rosewholesale customer service
Should have read the reviews before ordering from here. Ordered a bunch of stuff from them, 3 shirts, earrings, a jacket, and wig. They were ordered together with the extra 30$ for fast shipping.
I get my 3 shirts and earrings at a normal date, but the jacket and wig? No where to be found. Order was placed November 12,2014. As of today, December 26,2014, I still haven't received these two items.
That's 50$, and an extra 30$ wasted on fast shipping. Contacted RoseWholesale, and they told me that the two items were sold out. If they were sold out, why were they available to purchase, and why did they take my money? Don't touch this website. Horrible.
Dear Jo,
We're extremely grateful for your constructive feedback.
I want to start off by apologizing unreservedly for your problem.
We have send your order status for the rest items and we have shipped them out. I think you will receive them soon. Wish your patience for another days.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service
Yikes. I wish I had read these reviews before I lost my $65.00. Ordered a few shirts 36 days ago. They did send an e-mail telling me they were sent (3 days after I ordered)... said they would arrive in 10 - 25 days. Now that I have read reviews and realize what will be coming in the box will probably be horrible anyway, I have given up waiting. Tried to contact their office and track the shipping-- All e-mail links are defunct. IF anyone from Rose's is reading these reviews, my order numbers were
The clothes are of the most cheapest fabrication you can imagine. The fabric is so artificial it feels like sandpaper. DO NOT BUY ANYTHING FROM THIS COMPANY. They clothes are probably toxic. Loose threads everywhere. The zippers all ripped out or broke within one day of trying on any of the clothes. The button holes are too small for the buttons. The sizing is so off it's pathetic. I ordred 3xl and I normally wear a Large in US. The 3LX were TOO SMALL. I couldn't even get an arm thru the jackets. BIGGEST RIP=OFF SITE THERE IS. BEWARE. BUYER BEWARE. If you are a fool and want to easily depart of your money, then this is the site for you. Otherweise STAY AWAY.
Dear J,
We're extremely grateful for your constructive feedback. Your problem.
But could you check your account to confirm the order number? Because we can not track it according to your information.We want your quick reply to solve your problem.
We are truly sorry for the problems with this order.
Thank you again for your extremely important feedback.
Best Regards
Rosewholesale customer service
If the prices seem too good to be true then buyer beware. I ordered a sweater a month ago and still haven't received it - no tracking available or email confirmation - nothing. The website is so professional looking that it's easy to be fooled. I think after reading all the customer comments that this website should be closed down.
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ashely,
Thank you for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment.
Could you check the order in your account? It should be not completed, then we can not check it. Please check it and wish your reply.
We take this seriously and want to tell the customer how sorry we are for not meeting their expectations.
We will strive even harder to improve the shopping experience for all of our shoppers.
Best Regards
Rosewholesale customer service