RosegalReviews 6,117

My biggest problem when I first started purchasing blouses was that the size charts provided didn't match the US sizes. I'm typically a 2XL and going by their chart, I bought the blouses accordingly. But when I got the product, the outfits were way too big. The customer service was prompted and courteous. Some of the $ was placed in my wallet so I purchased additional items. Since then, I have had no more issues and have been satisfied with the blouses that I purchased. I have since purchased more items and love the wide varieties available. I have gotten several positive comments about the blouses I've purchased and find myself checking almost daily for new items.

I had a play in which I needed a 1960's style plus size dress. I found the perfect one and decided to order it. I even paid a little extra for the direct delivery so I expected in the 7-10 business days- THAT I PAID FOR.

It's been well past it, and it's been in the "processing" status the whole time.
I attempted to call to figure out what was going on and at the very least get refunded for the extra shipping charge I paid, but low and behold their phone number is out of service! What a shocker. So I looked and it said I can facebook chat to resolve an issue. I sent one in-the website says it replies instantly, but no response either.

I decided to just do a charge back through my bank because the play is over and I am not wasting my money for a product that I paid extra to receive in an orderly fashion.

Edit: They responded. They gave me a refund fast which I guess is something. However they gave a pretty BS response stating the "Processing times vary on each item and to double check the time."... Really? The processing time said 3-5 days. It was in processing for a week. Give me a break.

I finally received my blouse but it is not the 6x size i am custom to. I couldn't get it past the middle of my bust! Thanks for letting me keep it, but will have to pass it on to someone who can wear it. Never will I buy from here again.

I ordered from Rosegal.com and was notified of shipping on May 10th. It is now June 19th and my order is still not here. I went to the "contact us" section of their website and immediately found out 2 of the 3 methods for handling "post sales" is bogus! The 888 # listed just rings and rings, and I called during their business hours. I then tried the Facebook Messenger method, which is their "most recommended" method and no response. I have now tried the email method and created a "ticket". I now have to wait at least 24 hours to hear from someone. I don't know about you, but I consider this horrible customer service! I would rather pay a little more for the top i ordered for July the 4th, and be sure I'll have it before July the 4th!

Back in Jan 2017 I placed an order for 2 blouses, in Feb 2017 I contacted them because I hadn't received my order. At that point I was told they were on back order. Then I hear nothing from them at all. I reach out to them in June 2017, they claim the order was shipped and delivered, i contact them they stated that I had to contact the post office. At this point I asked for a refund, long story short now they are claiming they gave me a refund yet but I haven't received that neither. This whole thing is beyond ridiculous at this point. I want my money all of it back and just this to be over.

I was having a hard time trying to convince myself from ordering to Rosegal since I have read few comments that are not so good about them but I told myself, why not give it a shot? Soooo, I ordered a set of brushes and boom! It is much much better than I expected! The product quality is awesome! The brushes are so soft and hypoallergenic. The price is so reasonable and whenever I had questions about the product, customer service always reply as soon as possible! I love Rosegal so much. Will definitely buy from them again!

I recently wrote a negative review about Rosegal because of the delivery time exceeding what I was told when I ordered. I was concerned that I was not going to receive the item I ordered. However, the item did arrive a few days after the maximum delivery date. Rosegal is not able to control delivery after they have sent the order which I understand after having been in contact with them whilst waiting for delivery. I found that they replied courteously to my concerns and even offered to refund the cost of the item even after I had received it. So I retract my previous negative comments and believe they did their best to ensure my satisfaction. On that basis I would now recommend them. Wayne L.

I ordered about a month ago and I'm still waiting on my items. I'm not sure if I'm going to place the company at fault just yet but DHL is the slowest shipping service I have ever experienced and their updates are not accurate at all. It said my delivery would come a few days ago and I'm still waiting on it. I am supposed to go on vacation and I'm hoping I receive those items Soon. I decided to read some reviews and I'm very worried about if I'll be receiving my items and if they'll fit and what kind of condition they will be in sometimes the cheapness of the site may not be worth paying for quality things that will get delivered on time.

I ordered 3 swimsuits. I received them all in a timely manner and was able to track them the entire way. They arrived pretty fast. But 2 of the 3 didn't fit. I emailed customer support and was issued a refund and I was told to keep the suits to donate to charity. I appreciate not having to send the suits back in order to get my money back. Besides swimsuits are non returnable. They were very nice and very apologetic about the issue. My advice is take the time to measure yourself and then order up a size or two. The suits are of great quality. I will definitely order from them again. Thanks Rosegal!

I must admit I was a bit skeptical at first when placing my order (as we all are when ordering sometjing online), but I was very impressed when I received the shoes I ordered. The shoes looked exactly as advertised, true to size (fits like a glove!), and the quality was actually amazing for the price I paid, a total steal! I was also pleasantly surprised by how fast my parcel arrived in Namibia! (For those of you that don't know where that is, we're neighbouring South Africa). I must also add that their customer service is above average, everytime I submitted a query, I received a response in less than 24 hours!

Please note that this review is based solely on my own objective experience with Rosegal and in no way biased.

I can't wait to place my next order with them!

I ordered 3 items from Rosegal.com, two of the items were shipped and the third was not. However, I was billed for the third item that was never shipped. I had to ask for a refund for the 3rd item through my PayPal account. The money was refunded, but a business should not charge for an item that was never shipped to the customer.
The Bohemian print maxi dress and another gown were shipped. The materials feel like rubber, does not fit well for a large, and the materials smell like crude oil. Their products are cheaply made and are not worth spending money on. Here is a link to one of the item.
http://www.rosegal.com/maxi-dresses/bohemian-tribe-print-tank-dress-*******.html#commentAnchor
I cannot wear this outfit and will have to donate it to charity.
The second item will also be sent to a charity organization. I just wasted my money on them. I will never buy from them again.