Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I bought a dress for Christmas and it is super cute. It is made of quality material and is super comfy!
I WISH I HAD READ REVIEWS BEFORE ORDERING FROM THIS SCAMMING COMPANY. UPON CHECKING OUT IT SAID 6-8 DAYS AND I STILL HAVE NOT RECEIVED MY ITEMS AND IM NOT EVEN SURE IF I EVER WILL.
Ordered a package over 30 days ago it stopped tracking as of 11/25/2017 and have received nothing and cant get a refund beware of this company
Dear Michelle,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
Well what can I say about Rosegal? At first I was very hesitant on shopping with them, after all, I think everyone is weary about spending money through a website that they may not know. But after receiving a few items that I bought, I absolutely love them! Even tonight I did spend hours looking through the huge variety of woman's clothes they have to offer. And what's great about it, is that they sell themed clothing too! So when Christmas comes around Rosegal has got you sorted. Not to mention they also sell plus size clothing for us bigger girls, so we don't miss out! I for sure give Rosegal a big thumbs up for the service and quality of there products and will continue to be a happy customer of theirs.
I loved it! I got my items fast and loved the quality! My shipment got here very very fast and I had no trouble getting it delivered. I was also very happy because the quality of the material was great.
Being a larger woman I have trouble buying quality garments in my size.
I was pleasantly surprised when first viewing the substantial choice on the Rosegal website. The free postage makes it well worth buying from their online store.
They are definitely my first choice now when I am looking for new garments
For myself and family as they sell women's and men's clothing.
Really impressed, great value for money. Only had one issue with a pair jogging bottoms, but there customer service was exceptional. Responded straight away, refunded me and sent a new pair at no cost.
Slow delivery and the dress was at least 2 sizes too small. I wear a medium and I don't know if an XL would have even fit! Never again.
Dear Terri,
Thank you for your review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Can you please tell us your order number?
We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I ordered two bathing suits last year I have not received the bathing suit no one gave me a refund I tried to contact them and Lady act like she don't understand me and I can't understand her, do not order some this company it is a scam
Dear Theresa,
Thank you for taking the time to write a review.
Please note that delivery have a three-month deadline. Technically, customer is responsible to report to us this issue as soon as possible.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I order a few items from this company on 11/20/2017 and I pay extra 11 dollars for the merchandise to arrive between 3 to 7 days, after several calls and chats with the customer service, after 16 days I finally got the whole order and no one responds for the money I pay for that delivery
Dear Freddy,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I paid extra to have my item delivered in 8-11 days on the 11th day no item. I emailed the company to ask what happened they told me the item was out of stock and that I would have to wait longer or order something else. I do not want to do either so I requested my money back and I still have not gotten a reply about that. I'll stick to online sites that I know like ebay.
Dear Rachel,
Thank you for your comment.
Total delivery time= processing time+shipping time
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
Can you please tell us your order number?
We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I love rosegal have ordered quite a few times now. Love the clothes great value for money and comes in larger sizes too.
I ordered 2 shirts November 22nd, paid extra for shipping and still have not received them. It's ridiculous that they can't send a product when the payment was taken so quickly. I will not be ordering anything else from them
Dear Lynnette,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
Can you please tell us your order number?
We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Nice tapestry, great price, reasonable delivery time. I would buy from them again, I got the largest size might get a smaller one next time.
This company is a scam! They don't update the availability of products on their website and don't communicate with you. I tried calling the *******188 and my cell phones caller ID says it belongs to a company called Nice Touch Massage! I emailed their customer service and they said I didn't call during their business hours... because the time of day I call is going to change where to call to going to? They told me to try calling at night and that one of the items I ordered was actually out of stock. I don't do business with crappy companies like this, so I requested my entire order be refunded and now they get to tie up my money for however long they want and they can just blame it on slow bank processing. Don't bother with this company!
Dear Michelle,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
Please note that the vredit card refund time depends on your credit card and its intermediaries.
Can you please tell us your order number? We look forward to hearing from you soon.
Rosegal Customer Service Team
I placed an order and the payment went through but the company is asking for me to send a copy of my driver's license, copy of the credit card or a government ID. I have placed orders from many companies but have never had such a request. Plus, I tried to call their customer service and the number is a non-working number. Do not order. I called my credit card company right away to cancel any payments. Beware!
Dear Regina,
Thank you for your comment.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
For more information about our risk control checks, please click here: http://www.rosegal.com/payment-verification.html.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
Rosegal Customer Service Team
Bisher tätigte ich 5 Bestellungen bei Rosegal. Diese verliefen reibungslos und ohne Probleme. Textilien bestellte ich eine Nummer größer und es passte wie angegossen. Dort würde ich immer wieder bestellen.
I ordered twice and was very pleased with the quality of the clothes and the service they gave me when I encountered a problem
Since November 18th, my order was supposed in transit. However, this messed up site only sent to the USPS notice that a package is coming and not really shipped it. Sounds like a scam. The customer service department doesn't give straight answers to straight questions. Stay away.
Dear Phil,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
The tracking may have a delay due to the peak season. Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roxana,
We regret that you have not received your order.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team