Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
My husband ordered me 2 shirts from this site on 11/22/14 for my birthday... which is in 2 days... and they still aren't here! He is unable to get any form of response from customer service because the number is out of order. He is super pissed, and now I am because a really thoughtful gift idea has turned sour.
Customer service... if you read this... PLEASE send his order! Last he heard it was in Amsterdam, and nothing else. I am so sad for him right now.
Horrible! I think they just take your money and never do the refund or if they do it is partial. I ordered something online, never got it. Complaint about it my emails were marked as " can not be deliver to rosegal.com" (i guess they blocked me o something)... they sent me HALF OF my money, still trying to get the rest of my money back and talk to somebody. Is there a way or a place where we can complaint with an authority? Report them as THIEVES? Thank You
The dress I ordered looked nothing like the picture on the website, the material is so thin you can see straight through it it the quality was very poor. One of the items I ordered was not sent, when I askked for the item to be cancelled and a refund sent they chose not to respond to me until after they has shipped the missing item the suggested that I refuse the package when I received it! I have now asked 3 times how to get a refund on the very poor quality dress without success. Terrible customer service and very poor quality goods.
Dear friend,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
Ordered a jacket. Paid for express shipping and they forgot to ship it so it arrived late. Terrible quality, thread all frayed. Sizing is completely off. Ordered a large considering it may be smaller than a US large but it's so small it doesn't even fit my friend who is a size small. Sure thy use children's size charts! Anyway, a complete waste of $70 since they only give a partial refund and I would have to pay the return shipping.
Other friends who have ordered have had similar experiences.
I wouldn't recommend ordering from Rosegal.
Dear friend,
We very much regret that the issue has occurred and are fully committed to resolving it.
We will be very appreciate it that if you can tell us your full order number. We will check it for you and deal with it for you.
Best Regards
Rosegal Customer Service
Worse experience ever! I should have known that with the prices it was too good to be true. Like many others, when my products did not come, I tried to get a refund, and they said it had already been shipped. I placed the order on November 7, and still have not received all the items. The items that I did receive was so poorly made, I immediately felt bad and thought that they may be using children to make the clothes. One of the tracking numbers that I received is not working at all (says it doesn't exist) and the other takes me a to a site that still shows it in China, (where it has been sitting since November 19.) I will NEVER order from this site again. I feel completely robbed. I saw it on Facebook and should have known better. I believe that this place is a total SCAM. Oh yeah, the sizes wouldn't fit my niece who is 6. I am 5'5 and weigh 107 lbs. I normally wear a 0. So if they are too small for me, they are not made for any adult.
Dear friend,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal Customer Service
After waiting months for a product to arrive it came and was so poorly made that I will never wear it! I asked to return it - and after being required to photograph it, They told me I had to pay shipping to China!
Obviously this is more than I paid, so Salvation Army here it comes.
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards,
Rosegal Customer Service
I placed an order on November 14 2014 it said it shipped and sent a tracking number. I never received a tracking # or my order. I sent 2 complaints to their customer service on December 2 2014 and December 7 2014 and i have yet to get a response from them. I do not recommend this site to anyone. I feel like i was robbed.
Dear friend,
We very much regret that the issue has occurred and are fully committed to resolving it.
Please don't worry, we are glad that your order had been shipped out before. All of our customer orders are shipped directly from China， it is a long distance also you choose the slowest shipping method, it will take a little longer. Also sometimes there is a delay with the post office and custom.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Rosegal Customer Service
I ordered 3 shirts, received two in a fairly timely manner, however the third item didn't come but it says shopped on my order status. I have tried contacting the company but they will not answer me back. Not impressed.
Dear Kristle,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
We will be in touch with you to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
This is a horrible website. I ordered clothes on cyber Monday during their 80% I clicked the shipping to be here in 4-6 days so I could get it sent to my college before I left for break, I just got it today and I am beyond furious! The clothes do not fit me what so ever, they are poorly made I have string and yarn and fabric coming out of the clothing, and on top of that, they smell like mold! So I have tried to call the number that they supply on their website anfd they are out of service needless to say I am beyond upset!
Dear friend,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal Customer Service
I purchased 2 dresses and 2 shirts on or about 11/11/14 with a note I needed by 11/20. Long story short one of the dresses was b/o and to date I've not received my refund on my order. I also paid for expedite on my shipping and it was shipped regular DHL needless to say I did not receive until well after 11/20 - I think beginning of Dec. On 11/20 I was told my refund would be processed that day. Today is Dec 10 and still nothing. I've sent at least 2 or 3 emails requesting refund for dress and expedited shipping costs but have heard nothing.
Dear Michele,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
My daughter sent me a link for a jacket she wanted and I ordered before doing Due Diligence on this company. Order placed Nov 4,2014; after reading the overwhelming volume of negative reviews, I cancelled the order on Nov 5th. I received a message from RoseGal that the order had already been shipped and could not be cancelled. To date, Dec 10th, no product received. I have filed a dispute with my credit card company and after providing them copies of the numerous complaints, I have received a full credit back to my card. I advise everyone to do the same.
Dear friend,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please don't worry, we are glad that your order had been shipped out before. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
All of our customer orders are shipped directly from China， it is a long distance also you choose the slowest shipping method, it will take a little longer. Also sometimes there is a delay with the post office and custom.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal Customer Service
I wish I would have saw these reviews before placing my order from RoseGal. The customer service is horrible! I am trying to return a jacket I had purchased (it doesn't fit) and after 3 emails to them, I am still stuck with the jacket. How hard is it to give me an address to return this item? And to top it off, they suggested I KEEP the jacket and they will give me a discounted credit. WHY WOULD I KEEP SOMETHING THAT DOES NOT FIT? Having said that, does anyone know how do I return an item? Or are they going to keep avoiding my emails until the 30 day return policy is up and I have no choice but to keep it and I am out money!
Dear friend,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal Customer Service
What a low life company. I tagged 2 of my friends in a post for some bracelets I saw. Right after I tagged this company somehow got into my friends feeds and trying to steal business.
Scum. And the stuff is poorly made. Falls apart and breaks as soon as you pick up out of box. Cheap JUNK.
Dear friend,
We are so sorry to hear that. Hope you can tell us the order number, we will check it for you.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal Customer Service
DON'T EVEN THINK OF BUYING ANYTHING FROM THIS SHOP.
The quality of the clothes is so bad that there are no points in the scale to rate it. I just receive the jacket which I order 3 weeks ago and I was just shock. The sewing is extremely poor that when I tried to open the button, it just broke. You can see the threads coming out of the material. I ordered it because I really liked the design and it was a quite good price but it is not worth a penny. The return policy is saying that they are providing only a partial refund. For me it is not even worth it to send it back to China and still I don't even know how much they will refund me (partial refund...)
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
One star because my items actually came. No more, because I ordered an XL coat--usually I'm a M-L--and my friend size 8 can barely squeeze it on. Just don't do it, unless you have the build of a mosquito. (p.s. Also took about a month to come, "ticket" customer service online is hard to follow, and partial refund only.)
Dear friend,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Could you please tell us your correct order number? We will deal with it for you. The order number you provided is not exist.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
I ordered some items from Rosegal on November 10,2014. As of today, December 9,2014, I have not heard a peep out of them and have not received any of the items that I ordered. I have ordered things from China through eBay and always get them in a reasonable amount of time, considering they are from China. I went through Rosegal's "Submit A Trouble Ticket" and they say "we will answer you back in ONE business day". It has been 3 days and I still have not heard from them. I found their phone number online, so I called and an answering machine comes on and says, "THE MAGIC JACK CUSTOMER YOU ARE TRYING TO REACH IS UNAVAILABLE AT THIS TIME, PLEASE LEAVE A MESSAGE". I did not leave a message because I figured they would not respond to that either.
This is my FIRST purchase from Rosegal and I have this feeling that I am going to be ripped off. Thank God I paid through PayPal. Although they want you to wait 45 days before you submit a problem to their resolution center. I found Rosegal through Facebook. Facebook should knock their ad right off their website, and if I could, I would knock their heads off at Rosegal. Foreigners are such criminals. They are the ones who are always sending those scam emails. Fortunately, I am not stupid or naive' enough to respond to any of them. Rosegal is no different in my eyes. I will NEVER place another order with them again! I am royally PISSED!
If anybody writing a review for these people has anything good to say it's probably because it's a fake profile and they work for the company. Much like 90% of the people on here I've had bad experiences with this company and continue to dispute with them the fact that I received the garment with no tags and in the wrong size. They want to offer me a four dollar coupon or 20% back for what I paid which I think is unacceptable. It's not even about the money anymore, it's about whats right.
Dear friend,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal Customer Service
Hi there,
I ordered some goods on this website, they were delivered on time, but didn't look anything like what was on the web site, they were of very POOR QUALITY! I've been in touch with Rosegal to find out the RETURN address as I cant seem to find one on the package, they responded by saying " your package has been delayed because of Chinese New Year", now everyone knows that the New Year is held in February. I just want to return the goods and get a refund. Is this not how it works, if your not happy with the goods return them and get refunded?
Please can you contact me..
My husband purchased 3 sweaters for me for Christmas (which it isn't even Christmas yet) the product took 6 weeks to arrive, he opened the package to wrap the gifts and looked at them and the sweaters were big enough to fit a child. He ordered womens XL. He immediately brought them to me and there was extra threads hanging everywhere, stains on the sweaters, no tags on 2 of the sweaters and the 3rd sweater tags were written in Chinese so none of these sweaters we could actually figure out what size they were. The number to call online is someones cell that cant receive messages as mailbox is full. To complain online you have to submit a ticket, they email you back with a number, you have to pay for shipping and then they might sind you partial refund. So they don't even send you a total refund for the amount of money that you purchased for wrong product! Total fraud! Nice Christmas!
Dear friend,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I never received my order and had to file a Paypal dispute to get a refund. Luckily, I was weary of this website and only ordered one item. My instincts were right! The company then had the nerve to contact me and ack me to drop the dispute. Absolutely not! This is a shady company.
Dear friend,
We very much regret that the issue has occurred and are fully committed to resolving it.
We will be very appreciate it that if you can tell us your full order number. We will check it for you and deal with it for you.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear friend,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
But I have checked it for you and find that " Orders you are looking for is not found".
Could you please tell us the correct order number? We will deal with it for you.
Best Regards
Rosegal Customer Service