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Aside from customer service not solving my issue with returns, (has been 3 days since I first contacted them), no matter what time of the day it is, their "live chat" is no help either. When ever I click on that option (so I don't have to wait for an answer thru their emails) it always says they are offline!
I wish I would have saw these reviews before placing my order from RoseGal. The customer service is horrible! I am trying to return a jacket I had purchased (it doesn't fit) and after 3 emails to them, I am still stuck with the jacket. How hard is it to give me an address to return this item? And to top it off, they suggested I KEEP the jacket and they will give me a discounted credit. WHY WOULD I KEEP SOMETHING THAT DOES NOT FIT? Having said that, does anyone know how do I return an item? Or are they going to keep avoiding my emails until the 30 day return policy is up and I have no choice but to keep it and I am out money!
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Ordered a sweater top from there website. It cost me $14. I never received it. Have tried...
Dear friend,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal Customer Service