Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I make a order of February 18 and until now I dont received
This place is a huge scam I never received my items or my money back and I ordered on the 26th of January and it is now March 4th. I am going to do what I can to get this company if you can even call it a company shut down you scamers! You will pay in some way! Don't ever buy from this site unless you are willing to throw your hard earned money away!
I have placed my first and last order with this so-called company. There is a reason why their items are listed so cheap, they are so cheap. The two articles of clothing I ordered, one a tunic sweater and the other a black and white summer blouse, don't even resemble what they did on line. I had ordered large to play it safe not knowing their quality and what I received might have fit a 10 year old girl. Material was of poor quality. The scarf I ordered faintly resembled what it did online. When I tried to email their support center, which I am sure doesn't exist or if it does, they are operating out of a basement with child labor, it kept telling me my order number, which they provided was wrong. I am sure this eliminates them from having to receive a plethera of complaints about their clothing. I finally decided to just email support in disguise of asking them a question about one of their items, the email went through but I have not heard back and I am sure I won't. I am sure I am out of the money I spent. A hard lesson to learn, buy cheap get cheap. Gals don't get suckered in. Buy American made.
I received a sweater that smelled like it came from a 100 year old moldy basement. The smell was putrid. I emailed them and they wanted me to send a pic of the sweater. Why? It wasn't damaged, it SMELLED! I tried to reply with a pic and the email keeps sending back an error message. I received a few other things and they were definitely not quality items. You are better off going to a consignment shop.
Dear Tracy,
Thanks so much for telling us this problem.
All of the items are shipped directly from the factories and then will take a long time to ship them to you. There will be some bad smell. Hope you can understand it. We are sorry for all the inconvenience.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
I purchased $70 of clothing for my girlfriend over four weeks ago. This far we received one of four items. We call the customer service number and its a Magic Jack number that NEVER answers. I tried filing an online complaint and it says my order number is invalid!
This company should be ashamed. My next step is to file a complaint with RipOffReport.com
Dear Ed,
Thanks for your review. Sorry to tell you that as we are in China, due to the time zone difference there may be no one to answer the phone.
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist.
Best Regards
Customer Service
MY $#*!ING GOODS LOOK LIKE THEY CAN FIT A $#*!ING 6YO! THEY LOOK LIKE CHINESE KNOCK OFF CLOTHES. ABSOLUTLY NOTHING LIKE WHAT THE PICTURES SHOW. YOU RIP OFF SCAMMING BASTARDS. IM GONA GIVE YOU BAD REVIEWS EVERYWHERE! YUCKKKKK!
Dear customer,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For the items you received, we have sent you an e-mail to confirm the problem. Please check it and give us a reply. We will deal with it for you. Don't worry.
Best regards,
Customer Service
I placed an order almost 2 months ago and still have not received it. I contacted customer service via email and was told that since I did not purchase a tracking number there is nothing they can do. They sure had no problem taking $$ and definitely do not want to deal with any problems... DO NOT ORDER FROM THIS SITE! SCAM!
Dear Brittney,
Sorry for all that happened to you.
Please note that all delivery times will be affected during Annual Chinese Public Holidays bad weather or other unexpected reasons, the service from all our suppliers and logistics operators will be disrupted.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Customer Service
I never received anything from them, to include an order no... but, they didnt hesitate to take my money.
Dear vicky,
We are so sorry to here that. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist.
Best Regards
Customer Service
I purchase 2 dresses that look beautiful on the pics. Once I received it, the quality was extremely poor. I was so sorry I had thrown away my money on trash. I also purchased 2 necklaces. One was made of plastic when it looked like metal on the pic. It seriously looked like it was a toy. I will never wear such cheap jewelry! My rate is a 0 but it's not an option!
Dear Eve,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist.
Best Regards
Customer Service
I ordered my dress, which might I add I was considering as my reception wedding dress if it looked as good in person as it did in the picture, 2/6 and it Still has not arrived! I placed a ticket on 2/26,20 days later, and have not gotten a reply. They had no problem deducting money from my bank account, but have yet to send me what I hoped would have been a very special purchase. Fraud, fraud, fraud is all I can think to say!
Dear amber,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue.
Sorry for the inconvenience, due to the Chinese Lunar New Year Festival there will be a little delay for us to deal with it for you.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Customer Service
I placed my order a month ago, and still haven't received anything. I called customer service, and my call was not answered. I've already paid for my items, it shouldn't take a month to receive them.
Dear tiffanie,
Sorry for the inconvenience.
We have checked it for you and find that we shipped the order out the day you placed the order.
All of our customer orders are shipped directly from China, it is a long distance also you choose the slowest shipping method, it will take a little longer. Also sometimes there is a delay with the post office and customs. Hope you can understand it.
But please don't worry, it is within the estimated delivery time.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Customer Service
I made two clothing orders about a month and a half ago. I've contacted their "customer service" about 4 times (which is a crappy online ticket line that no one reads) and I have not received a single response. They literally charged my credit card and then did not deliver on the goods, which are probably terrible anyways. Rosegal is straight up stealing from customers. I'm disgusted. NEVER buy from this company if you know what's good for you!
Dear Sarah,
Sorry for the inconvenience, due to the Chinese Lunar New Year Festival there will be a little delay for us to deal with it for you.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
I recently ordered three dresses, despite the bad reviews about people not getting their orders. My order arrived within a few business days which pleased me very much, however the quality of the merchandise is TERRIBLE. The back of one of the dresses is all puckered at the zipper and the material is basically see-thru it's so thin and cheap. The other dress is even worse. All of the fabric at the top near the neck is frayed and falling apart. Even if it fit (which it doesn't - I ordered a Large and I would be surprised if it fit my 5 year old daughter it's so small). The third dress is nothing more than a very, very thin piece of fabric that is poorly sewn into the shape of a dress. I will never, ever purchase anything from this company ever again. I would go through the trouble of sending the items back, however I'm just not up to coming back to complain that my return was never processed. I'll cut my losses and learn from this experience. Just be warned that this company is cheap, cheap, cheap. I guess you really do get what you pay for!
Dear Melissa,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For the items you received, If you are not satisfied with them, we are willing to deal with it for you.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist.
Best regards,
Customer Service
I bought 2 dresses from them. I kept checking back to see if they were shipped since I paid extra for tracking! Well two weeks into it, the order still said "processing". I emailed the site and received nothing back for days! Finally I get a response stating what I ordered was out of stock and i could have a 5% coupon and exchange or i could get a refund... it irritates me that they didn't let me know sooner that it was out of stock! So i reply and say I want a refund... NO RESPONSE! So i started a new complaint just yesterday and finally someone responded and my money was refunded back into my account today. Save yourself the trouble and shop somewhere else! They have cute clothes but SUCK in the communication department!
Dear Calyssa,
The stock statues is changing all the time as we have so many orders every day. We just need time to update the information on the website. Sorry for the inconvenience. Generally, the system will send the e-mail when it is out of stock, may be there is something wrong.
We regret any inconvenience or frustration that your experience has caused you.
Best Regards
Customer Service
1. Let me start by saying I didn't receive all of my order I'm missing a dress. I sent an email I haven't heard anything. 2. I tried calling the contact number no answer. 3. I received a partial order I would like to return two items but I can't reach them to get the return information. NEVER AGAIN...
Dear Muhanna,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
The item I ordered was out of stock and I knew it would not arrive in time for what I needed it for. I asked for a refund and got a response the next day. They said they would refund the money and cancel the order. I got the refund the next business day. I would order from this company again. Next time I will just make sure I am not in a hurry to receive the item. The prices are great so I am willing to wait a while. I thought the customer service was great.
It is my opinion that any 'good' reviews on Rosegal are totally made up fakes.
There are far too many 1 star negative genuine comments which show the truth.
They are dishonest liars.
I took my claim to PayPal and while PayPal was investigating the claim, I received 5 emails from Rosegal requesting that I close dispute and only then will they refund me,
However if a claim is closed on PayPal they close the case and will not reopen it,
RoseGal knew this.
Dear Collette,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
The item you ordered is one of our most populate ones. Although we have anticipated this and have submitted a large order with the manufacture, they have been unable to supply the goods on time leading to a delay in your order.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
My top arrived today, in size small as requested. The arms are so small that I can't get my hands through the sleeve! How ridiculous... I am a size 8. The arm holes appear to be for a very young child. I won't even be able to give the top away. Very disappointing.
Dear Karen,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
All I can say is be really sure you know what you are ordering. Triple check everything. Like colors, size and if you want to wait forever as it takes a long time to come. If you have a problem with your order be prepared to not be satisfied. I say this as I ordered an sky blue purse and got a dark blue purse that I hate. It took me four weeks to get any kind of reply and then I was told that it's expensive to return it so after three weeks of going back and forth they refunded part of the cost of the purse. To this day I have not taken it back out of the bag it came in. My opinion of the purse is it is te ugliest purse I have ever seen.
So buyer beware. The items are not what you see.
Dear Debbie,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Sorry for the inconvenience, due to the Chinese Lunar New Year Festival there will be a little delay for us to deal with it for you.
For the items you received, we have sent you an e-mail to confirm the problem. Please check it and give us a reply. We will deal with it for you. Don't worry.
Best regards,
Customer Service
I placed an order in December, told me it would be about 30 days to receive package. After 30 days I chatted with them and they told me it could take up to 45 days and that they would refund a lesser amount than what I paid and I told them to refund the correct amount and they did, but as of 2/28/2015 I still have not received the package. Just a big rip off! If I could put 0 rating I would!
Dear Pamela,
Thanks so much for your message and we are sorry for all the inconvenience.
We have checked it for you and find that we have sent you an e-mail already and solved the problem for you. Hope you can check your e-mail again. If you still not satisfied with the result, we will deal with it for you to your satisfaction.
Best Regards
Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steph,
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Customer Service