Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I placed a order id say almost 3 weeks ago so i could get it on time for my bday wich was april 19 2015 it was my bday clothes and still has not arrived i know the have very nice clothing and its really cheap and also says free shipping but good lord that doesnt mean they have to takr for ever with your package my order said 3-5 bussiness days and its the only reason why i ordered this ould be my first and last time ever ordering online!
Hello
I've ordered 4 pieces of clothing, so far I have received 2 but haven't heard when or where are the remaining items are. Purchase was made before the end of last month & now we're on the 20th of this month.
Please can someone help me.
Thank you
N Y Jones
Dear jonesygirl,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have sent an e-mail to you, please check it and reply, we hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately it appears that your order has been lost on the way.
After reviewing your order, we found out you haven't purchased any insurance during the check-out.
We will still do our best to help you.
Therefore here are the best solutions we can offer you:
1)Refund 50% of the product to your paypal account or credit card
The product value is USD$12.22 we can refund $6.11 back to you.
2) 70% refund to wallet
In that case we refund USD $8.5 on your wallet for further shopping on our store
3) Reship the order
We can reship the order. For this, please kindly send us 50 % of the order value so that we can arrange the shipment.
Please kindly let us know your decision.
Once again we apologize for any inconvenience caused.
We appreciate your understanding.
Best Regards
Customer Service
Therefore... purchase insurance or better yet, DO NOT ORDER from them... everything goes thru customs.
Dear Karen,
We want to start by apologizing to you for what has happened.
We have sent you an email, please check it and reply back to us soon, we hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
Ordered a necklace, ring, and dress about 2 months ago. Just received ring and necklace today. REALLY BAD QUALITY. The necklace has a flower that is supposed to be white, Its yellow. It's gross. I hate yellow. And the ring is scrappy and not the promised color as well. Looks nothing like the picture, this ring looks like something out of a cereal box. Btw, the ring was supposed to be for my sister's bday. It was a month ago. Thanks for nothing.
Dear caitlin,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
If you choose flat rate shipping, it is regular mail and it is a slow shipping method.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Would you please offer us your order number? As a valued customer, we would like to resolve this matter for you.
Thank you again for bringing these matters to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
Ordered a dress off this website. Came with the wrong size & looked NOTHING like the picture. Absolutely HORRIBLE Dont order from here.
This is from my experience with the shipping process. If you choose the free shipping option, it will take approximately 25-35 business days to get to you. Be sure to spend the extra for a tracking number so that you can go online to check the status since it is coming from overseas. I decided to use the free shipping option on my second order without a tracking number and my items got lost somewhere. I never received my selections and had to contact customer service for a replacement using a tracking number. I'm not saying this will happen to everyone, but there is always a risk of things getting lost coming from long distances. My experience with using expedited shipping, I received my items in about a week and they were delivered by DHL. I was able to track the progress of my order and would recommend everyone to use this selection if you need your items sooner. As of now, this is the only shipping method I will you use when ordering from RoseGal. Quick delivery, easy tracking and no issues! I hope this will help with your shipping decision.
I have always had trouble with sizes on the internet. I tend to shy away from buying clothes online to avoid clothes not fitting and not being able to return them. However, I saw a really cute bathing suit for a great price on this site and couldn't resist. I ORDERED AN EXTRA LARGE for exactly this reason. I figured I was safe with it being a one piece swimsuit. I knew a soon as I pulled it out of the packaging that it was not the right size! I swear it looks like a CHILDS extra large! I understand there are some sizing differences but this is ridiculous! There's no point in me even tryin it on because it's so tiny it looks line it would fit my two year old. Not too mention it took a month to get it.
Dear Brandi,
I want to start by thanking you for notifying us about the issue.
I want to apologize to you for what has happened; it is never our intention to upset any customer.
We have sent you an email about this issue, please check it and reply back to us, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
Ordered 11 items. 5 items came in 2 weeks the other six followed 2 weeks later due to back order. Ordered two sizes up for all and was happy with all but one item. Contacted customer service about back order and had a response within 24 hrs. Overall happy with my second experience with rosegal. Only negative was having to pay the shipping company two fees and processing charges due to the back order items.
I order on line all the time and have never had a problem with any other site. This site advertises things that are not actually in stock at the time and waits until they have it to send it for those of you who are wondering why it takes so long.
My profession as a lawyer has brought to my attention that is possible illegal for this company to advertise a 21 day shipment for an item they have no real idea when they can actually send it out, being they do not have it at the time.
There are many other great sites with the same things in stock that I have ordered from and never had a problem do not let this site discourage you it is the lack of responsibility and honesty with the customers that will ultimately be it's demise.
I WOULD NEVER RECOMMEND THIS SITE TO ANYONE, IT IS A BIG HASSLE, AND LETS FACE IT PEOPLE WE ALL EARN OUR MONEY AND DESERVE TO BE TREATED WITH GOOD CUSTOMER SERVICE.
Dear Elisha,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have replied to your ticket, please check it and reply back to us, hope we can solve this issue soon.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Rosegal Customer Service
I wish i would have looked at this site before ordering. Ordered 3 items - received 1 and that was over a month and a 1/2 ago. The money was taken out of my acct almost immediately. The 1 item i did receive was poor quality- did not look anything like Pic. Do not order. SCAM.
Dear Stephanie,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We have sent you an email regarding this problem, please check it and reply back to us, hope we can solve this issue soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I received an email on 30th March 2015 confirming my order has been shipped but yet I have still not recieved the same. I've sent an email enquiring about my order and received a automatic response advising a response will be recieved in 48 hours but 5 days later I am still waiting a response.
I am not confident that my order will be received before the 1st May when I would need this item. Having read the reviews I am not very optimistic right now that my order will be received any time soon.
Dear Helena,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please don't worry, we are glad that your order had been shipped out on 2015-03-31.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have sent an e-mail to you already, please check it and reply back to us soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
For one the sizes are no where near US sizes. An XL is more like a S/M! I wrote them to ask for how to return the items and they are now sending me all this junk about policy and that I can't get refunded for them! 80 down the drain! How can you operate a business like this?! You should be shut down! Its an online store so obviously people are going to have trial and error when trying clothing on and will need to return items!
Dear Amy,
We want to start by apologizing to you for what has happened.
We have sent you an email, please check it and reply back to us, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I was unsure at first if I would order from here from all the reviews I read. I ordered three items. I had to pay for the tracking ID and for insurance. About one wk later it said ALL my items have been shipped. Once I received the package about week 2 I only received one of my items. I contacted customer support & they said my items were no longer available. I should have been informed of this when they were out of stock or when I purchased it. There was no communication about the product until I reached out to them about this. I said I wanted them to be returned to my card, which I got, but they charged me some international fee to do the return. I live in the U.S.
Dear Mary,
Thank you for your valuable feedback. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We had sent an e-mail to you already, please check it and reply back to us, we hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I ordered from this site and it took almost 3 months BEFORE I received my order. When I FINALLY did get it, none of the items even fit me! They were SOOOOOOOOOOOO small it was unbelievable. Also, there were NO tags inside ANY of the clothes and they seemed so cheap. I wasn't going to try to send ANYTHING back since it took so long to even get the order so I gave my daughter two of the shirts and just put the other two in my garage sale. I would NEVER EVER order from this website AGAIN which is VERY sad because I thought MOST of the clothes were VERY cute! Good luck!
Dear Kelly,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
Would you please offer us your email address registered on our website so that we can check for you?
Thank you again for bringing these matters to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I bought 3 pieces of clothing. They were so cheaply made. The buttons were all outtie. I wasted $70 on garbage. And they won't refund your money. You will be responsible for the shipping back which is more than the purchase price.
Worst customer service
Dear k,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have replied to your ticket, please check and reply back to us, we hope we can resolve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I recently purchased the Vintage Black and White floral dress, along with the following accessory's; Black choker with Rose and chain, Black Rose bracelet (a little bigger than I thought but I made it work^_^), and the Black Rose dangle earrings! EVERYTHING is BEAUTIFUL! I bought an XL dress but I could have gotten away with a L! I loved the dress so much I went ahead and ordered the L! Can't wait to get it <3 Also can't wait to get some other dresses and jewlrey from RoseGal! Xoxo Thank you for the great quality in clothes and jewlrey for a great price and the fast shipping even though its from over seas! I LOVE you! Thank you! <3
I would upload pictures but I haven't taken any yet! I will this weekend for my birthday tho! When I did wear the outfit (the first night I got it) my bf was told I looked like a flower <3
My title says it all. When I first ordered from Rosegal I was skeptic since I had read so many bad reviews about them. But when my clothes arrived I regretted not ordering all of what I had liked.
I was so excited to find this site. Loved the styles and the free shipping and most importantly low prices. I ordered 3 items, ordering a size up (as I realized it was sized for China) and read that it may take up to 25 to ship. Then I read horrible reviews for the site and fully expected to lose my money in this deal.
2 weeks later 2 of my items arrived - a shirt and a dress. I'm a medium/size 8 so ordered everything large. The shirt fits just a little tighter than I'd like but still looks nice. The dress fit perfectly.
I'm still waiting for the swimsuit to arrive so I can't comment on it yet. But I'm pretty happy so far. My advice is to try it out. Order something enexpensive and at least a size up. Don't expect amazing quality or speedy shipping - it's coming from China, people. So common sense tells you that you'll get what you pay for.
That being said I will be ordering from them again.
Everyone at Rosegal is so helpful, kind and patient. Any time i have had a question about an item i ordered or the shipping, Their great staff have been so kind and so helpful and so quick to make sure that my needs and concerns are met.
I absolutely love the items i have ordered from them and they are priced very reasonably.
I will continue to shop with them and would definitely recommend them to my closest friends and everyone who loves fashion.
I ordered 2 shirts on February 20th and only received 1 of them on April 13 (almost 2 months later). I've emailed them numerous times and I never get a response. I will never buy from RoseGal again and I suggest no one else does either. After reading all their terrible reviews here, I wish I would have done my research. It would be one thing if they actually responded, but to be ignored is what got them 1 star. TERRIBLE TERRIBLE TERRIBLE customer service. Prepared to be ignored.
Dear Natasha,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
We would like to look into this matter for you, would you please offer us your order number or the email address registered on our website?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear lekisha,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you please offer us your order number or the email address you used to register on our website? We would like to deal with this matter for you.
We apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service