Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Ordered two swimsuits online, have them only ship one with a rip in it & never receiving my other suit after two months.
Yup, I fell for it. Cheap prices and cute clothes. I ordered a swim suit and a cover up. The swimsuit finally arrived about 5 weeks later (I knew it'd take awhile, didn't quite think that long however). I wear a small to a medium in US sizing, but after reading reviews, I went with the XLG as suggested. WOW. I literally can not get this one piece up over my hips?! It is insanely small. It doesn't appear to be cheap quality per se, but the top part is very odd. Because I can't even get it on to decide how it would fit, I guess I'll just say, it must be made for someone with a (negative?!) -A cup size? As if that was bad enough, I've yet to receive the rest of my order (cover up). I have contacted them several times via their customer service link on their site. Each time it's a very general reply, "order has been processed and shipped... yada yada yada" but nothing. It shows it shipped 7 weeks ago and still not tracking information available other than that. THANK GOODNESS this was just a $12 item, but still, frustrating. Don't waste your money, no matter how cute you think it is. After reading other reviews (ugh, why didn't I read THOSE first!?) and knowing my experience, you'll either end up with clothing that will fit your 5 yr old family member or never receive!
Dear Misty,
Thank you for your important feedback and for letting us about your experience with us.
We're very sorry for your concerns and the issues you have raised.
Would you please offer us your order number? We will check it for you.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Rosegal Customer Service
I bought a bathing suit from them, size large... it is absolutely tiny. It has no tags on it, thankfully it has the sanitary strip in the crotch area. But I guess that doesn't really matter because it's not like I can put it on, remember it's too tiny. Also, it's supposed to be blue and white but the white actually looks pink like it got washed in something with red in it. There is supposed to be a nice little bow tied in the middle of the chest, well, somebody tied it right in the middle of the torso, it looks awful! I tried to see if I could return it, all I can do is send in a message that it's defective. I have not heard back from them yet. Funny, I also ordered a nice lace and sheer top from nastydress.com, I'm pretty sure it's the same fraudulent company, it to is tiny and the lace is coming apart, very cheap material. I tried to return that and got bounced to the exact same site and page where I could just put in a complaint, haven't heard back from them either. BEWARE!
Dear Karli,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are Rosegal.com, we don't affiliate with Nastydress or other websites.
Our order number begins with the letter Z, would you please check again and offer us the correct order number? We would like to resolve this for you.
Thank you so much again for bringing the issue to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I have ordered this T-Shirt http://www.rosegal.com/t-shirts/casual-scoop-neck-long-sleeves-*******.html, size M, I usually wear XS - S and size M fits perfectly. Quality is good and the T-Shirt does not have any bad smell. Shipping was about two weeks.
I ordered a dress a month ago and it still hasn't came been trying to contact them but unfortunately there's no way to do that I will never order from this site again please be advise its a joke!
Dear Lacresa,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please don't worry, we are glad that your order had been shipped out on 2015-04-22.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more information, we have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I had very bad expectations rosegal actually between buy and when he had already made the order lei very bad reviews on the internet, I said I wanted to die never going to come and spend sending and 49.13 dlls they are going to steal, and all that I was sad but a month I get my shipment pedi 3 dresses and one assembly, one dress and assembly were beautiful loved them instantly, but another dress had nothing to do was horrible and the other was nice but not what I expected, I was like that with some bad experience in the page but I risk it and went back to ask this time swimsuits and the total was 117 dlls promotion this time had the fast shipping was free point in its favor. I sent him into two parts but quickly came when he received remains haunted everything was equal to the photos and came with a bag for storage and all, I really fell in love with the site now if I stay with a good experience and I buy again. Pd. Shipment was made to mexico, chih. To see that if they not only large cities in mexico.
I ordered and received a sweatshirt a few weeks ago.Not bad for price. Does take quite a few weeks for delivery. Just ordered three rompers.Not pleased that there is no one answering phone when I call number provided.Not good business!
Dear Nancy,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
Our company is located in China and we have time difference, sometimes if it is not our business hours, we are not able to be reached.
You can find "contact us" on our website and you can reach us to our support center.
The order number should contain 16 numbers, would you please check again and offer us the correct order number? We would like to deal with this matter for you.
Thank you again for bringing these matters to our attention.
We apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
Check all items size charts as clothing is on the small side ( British size 12 XL)
Delivery 2/6 weeks to Spain but well worth the wait! Loved all 3 items I ordered.
The dress looked great in the picture and the price was amazing.
BUT, as they say. If it seems too good to be true... It usually is!
Simple-it took forever to get tracking # would not track it and when it arrived
It was absolutely poor quality and the fit was horrible!
Would never order again!
Dear L,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have sent an e-mail to you, please check it and reply back to us, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Rosegal Customer Service
I ordered a dress and a couple of blouses from this company. The sizes were 2XLs. What arrived were clothes clearly tagged as 2XLs, but the actual sizes were SMALL. I'm probably not going to order from this company EVER AGAIN.
Dear Joy,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have sent you an email, please check it and reply back to us, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I'm so upset. I ordered a dress a few weeks ago and still have not received it! I am appalled now that I am looking at reviews and so many others are having the same issue! When trying to call customer service to inquire it is a generic voice mail and the voice mail box is full! Really?
Dear Angela,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please don't worry, we are glad that your order had been shipped out on 2015-04-09.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, we have sent an e-mail to you, please check it and reply back to us soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I previously wrote a review of this company, and I normally do not write reviews, but this company needs to be shut down! Please EVERYONE, if you have not received your order and it has been less than 90 days, file a complaint through Paypal. They will get your money back! It worked for me.
I read many reviews after I purchased my order and I was very skeptical afterwards due to all the bag things I heard. Nevertheless, I ordered about $90 worth of items from Rosegal.com. I ordered them 3/31/2015 and it took about 2 weeks to arrive. The clothes were in great condition, packaged lovely, and didn't look to be worn or have any smell from some of the reviews I heard. I tried my items on and they fit great. I did use the chart provided online. My only complaint was the they split my order and it is coming from two different mail carriers. I am still waiting a few items and they have already shipped. I did pay for the tracking because they offer free shipping so why not pay to know where your items are! I will continue to shop and purchase items. I LOVE ROSEGAL!
Ordered 2 "dresses" one looks like a shirt... NOT a dress the other the measurements were incorrect it's HUGE and SHORT and poorly constructed. I paid extra for a tracking number which DIDNT work and took a month to arrive... Not to mention I could have gotten a Halloween costume from party city that was a better quality. Don't waste your time or money.
Dear Brittney,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Would you please offer us your order number or the email address you used to register on our website? We would like to resolve this problem for you.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
The one piece swimsuit I ordered is beautiful and well made. Unfortunately being a tall gal it is not long enough in the torso for me. I would also say it is sized small so order at least one size larger than you usually wear. I gave this suit to my smaller shorter sister and she loves it. Hey it only cost me $15. If you need length in your torso do not order a 1 piece. I.am going to try a larger sized two piece next.
I purchased almost $80 of clothes & accessories from RoseGal.com & two items (a bathing suit & a dress, $35.65 worth) were undelivered but indicated as "shipped" on my online account. I contacted the company but received no response & no refund for the missing items. I will not be using this company ever again & in the future, I will do research before ordering from a random online company!
Dear kyndal,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have sent you an email regarding this issue, please check and reply to us, we hope we can resolve this soon.
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome.
Best Regards
Rosegal Customer Service
I ordered several items from this site and they all were complete fraud. They take pictures of the authentic item have it priced for a cheap price. It takes a million days for it to come even if you pay for the expedited shipping and once it comes, its complete trash! Its not even close to what you thought you were ordering. I ordered a crop top skirt(black and gray) set and it looks like a six grader sewed for practice in a sewing class and made a fat "F" mind you?! I don't even the space to describe the rest of the fake items I ordered! I wish I had read these reviews before I ordered from this fraudulent site. My other items haven't came and looking at the ones that did make it, I don't care if it ever arrives! They keep that shhh in the trash that'll save me a job!
Dear patricia,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
Would you please offer us your order number or the email address you used to register on our website? We would like to deal with this matter for you.
Thank you again for bringing these matters to our attention.
We apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
My order came in two packages, and delivery was very slow. I attempted to contact the company via the phone number listed on the website, but was only able to leave a message. You are unable to speak with an actual person. I did receive a response after sending an email and posting a bad review here on sitejabber.com after I was unable to get an estimate on when the package would be shipped. In their email response, I was told that the order would be shipped in two packages, and that the products were shipped from China (the fact that they were shipped from China was not disclosed when I initially purchased; next time I will certainly do my due diligence).
I ordered a size large and the products are sized extremely small. Now that I know they are manufactured in China, that makes sense. However, if you are selling to the U.S. market, a company should be aware of sizing conventions. As an illustration, I gave one of the size large swimsuits to my friend who is a size 0-2, and it fits her perfectly.
All in all, not a good consumer experience.
Dear Maria,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please don't worry, we are glad that your order was separated into 2 packages, they have been shipped out on 2015-03-31 and 2015-04-11.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I ordered a bathing suit a month ago so I could wear it on vacation and it still isn't here! Any time I try to call their customer service it goes straight to voicemail. If I knew it would be such a pain I would have never ordered from the site. I now have to go find a new bathing suit days before I leave town spending more money! I never thought I would regret reading the reviews before I made my order but looks like I should have. On the bright side maybe my bathing suit will come in time for summer 2016!
Dear Alli,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please offer us your order number or the email address you used to register on our website? We would like to deal with this matter for you.
Thank you again for bringing these matters to our attention.
We apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
BUYERS BEWARE! Spend your money elsewhere. I bought a dress off of here and it came with the seems split so holes were showing. When I sent a picture to them they told me it was a small defect and they could give me a in store coupon for 75% of what I paid. I didn't want in in store coupon for more poor quality clothing.
Dear Valiera,
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have sent you an email, please check and reply back to us, we hope we can resolve this issue soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexis,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Would you please offer us your order number or the email address you used to register on our website? We would like to resolve this problem for you.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service