Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Its a hit and miss with the sizes but its worth the try. Clothes are sexy and nice.
I ordered two items in March and it is now almost May and I have only received one item. The dress was wrinkled and in a veey small package. Looked cheap
The prices on this site will lure you in! Must I say the prices speak for themselves! Cheap prices, cheap clothing. I ordered 3 dresses and only received 2 of them. Also ordered a shirt that looks like the trimming of the shirt was cut by a child with sissors. Very very poor quality. Strings were hanging everywhere from the clothing. The only things that were half way decent in my order were a pair of heels and the jewelry (which is cheaply put together as well). Just beware of ordering clothes from Rosegal must i warn you! Don't waste your money!
Dear ginger,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As a valued customer, we would like to deal with this problem for you, would you please offer us your order number?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
I receive an email not to long ago from your company to apologize for the bad service your company has for taking more than 5 months with what i ordered still to this day havent recieved anything! Apologizing will not get me back my money or get me the things i ordered it wasnt a dollar spent was over 200 dillars and i need to speak to someone that can let me know if it will ever be sent or i should just look for other alternatives reguarding my money lost, your company is deceiving and have just took my money and not sent any of what i ordered, all the contact numbers and emails from your company are useless no one replies or answers. I will take this to other matters if this isnt solved its not a joke... ANYONE THAT FALLS FOR THIS COMPANY LOOK ONLINE OR WHATEVER THINK TWICE THIS COMPANY IS A SCAM FAKE AND ONLY GETS YOUR MONEY!
Dear karina,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have sent you an email, please check it and reply back to us.We hope we can resolve this soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
A friend posted a link to this site on FB and I clicked on it and found some great swimsuits for cheap. I went ahead and ordered. Then that same friend posted she had read bad reviews, and removed her link. I went and read bad reviews and was worried.
However, the biggest complaints I saw were 1) size was wrong and 2) took too long to get. But if you read the fine print when you order, it says to order large because the sizes are small (it works well if you measure yourself and order based on your measurements), and also that it will take 12-30 BUSINESS days to get it. That is M-F, folks, that's what BUSINESS days means. So that is 2-1/2 to 6 weeks. I got my order in about 4 weeks and everything fit perfectly because I measured myself and ordered the size based on my measurement. I got two great swimsuits for less than $45. I'm happy and think that many of those complaining didn't read the fine print at all.
I placed an order, my acct. Was debited and 5 months later no package. I have called this bogus number and first time was told it was out if order. Now there us some weird recording. My order wasn't expensive but every dollar counts in this world today. I am very ticked and would not advise any purchases from them. Those good reviews were probably placed by the scammers intentionally because they are lies. DONT DO IT... I DONT CARE HIW CUTE IT IS!
Dear Vicky,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
Our company is located in China and we have time difference, sometimes if it is not our business hours, we are not able to be reached.
We have sent you an email, please check it and reply back to us soon.
Thank you again for bringing these matters to our attention.
We apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
My 1st time ordering from rosegal in december and it ended very graciously, there was a storm that closed all post offices, which delayed my order (at no fault of rosegal) but when i contacted rosegal customer support about my order they offered me a whole new product at no expense to me which i thought was very generous, fortunately the very next day my order had came in the mail and im happy with the quality
The dress I bought is really nice and is exactly as described on the website. The dress has been shipped and delivered on time and I will definitely buy from the website again. Great experience
I'm greatful for the reviews. Thank you! I had a bad experience with Rosegal.Com same exact issues. Cheap material and suuuper small. All of this stuff is shipped from China and it's a scam. Where are the "real" clothes that the models are wearing coming from? Because I know it's not from them. This $#*! is cheap like halloween costumes.
I reported my missing clothes and earring order from rosegal about 2wks ago. The company asked me to remove the review. I told them when they refunded my money i would. But now i don't see my review here at all. I am so glad i used PAYPAL to make my order bc they are seeing to it that I get my refund. I am sick of rosegal. I won't order from China ever again.
Dear Jo,
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have replied to your email, please check it and reply back to us soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Rosegal Customer Service
It's not good to order from other countries or at least not websites you are not so sure about. Never recieved my order! Or at least I haven't yet! It's been over two weeks now. I tried calling their customer service and it sent me to voicemail saying "no one is available please try again later"!
Takes months to ship... from China. My sweater wasn't horrible, but looked like something a grandmother would knit you... not professionally made... no tags. Won't use again. I highly recommend nomorerack.com.
I ordered 4 items from this website. A top, a pair of shorts and two jewelery pieces.
All arrived in perfect condition and the shipping was really fast.
Other than that I also enjoyed their costumer service. Very friendly and reply within 24 hours.
I highly recommend this website!
Ordered a month ago never recieved anything. Never recieved tracking number or any confirmation money was deducted from my account. Can't reach anyone by phone and sent two complaint emails with no response!
Dear Olisa,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We have sent you an email regarding your order, please check it and reply back to us soon, hope we can solve this issue soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I have purchases about 10 or more items from Rosegal. I have been happy with all my purchases everything has fit great. All the items have been sent within a reasonable time. I will be purchasing more items in the very near future for the upcoming summer months!
Amazing prices!
I've ordered several pieces of jewellery from the site, though I was a bit afraid of ordering too many items, I was pleasantly surprised. At such low rates, such unique and fashionable pieces are hard to find. The site is fairly low maintenance and quite accessible.
All in a pretty good find online. I'd encourage you to try!
I was nicely surprised after I got the first order, it came after two weeks, shipping is for free however the pricesare very low. I ordered already quite enough things from Rosegal and have only good experiences, as same as my friends using Rosegal.
Bought make up brushes. Took 3 months to get where it was supposed to take 10-20 days. When I received them all the hairs of the brush fell out and have MAC written on them horrible horrible quality
Dear cheyenne,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Would you please offer us your order number or the email address you used to register on our website?
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
I ordered a beautiful lace swimsuit cover that can also be a long ankle length skirt & it said on the site for that particular item that it would be shipped in 25 days at the most. It has now been 3 months. I'm very disappointed that it's almost vacation time & still no swimsuit cover! I feel like I've been scammed for sure. Ridiculous that there is no legit phone number for this company. Wish I would have read reviews on this site first. Lesson learned!
Dear misti,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As a valued customer, we would like to deal with this matter for you, would you please offer us your order number or your email address?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
The quality of clothing is awful! Do not order from this company! There is no customer service either.
Dear Ilene,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
We have sent you an email, please kindly check and reply back to us soon.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Keishonna,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have sent you an email regarding this problem, please check it and reply back to us, hope we can solve this issue soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service