Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered two bathing suits after using the size charts and it is way too small. This is a size large if your an A cup. This is such a wrong fit and the customer service helpline is always unavailable. Do not buy from them. The picture of the model is on a large breasted women and it is false advertising. I want my money back.
I have ordered four times so far and bought a lot each time I always opt for free shipping which takes a while but its worth the wait. Their clothes are good quality and the jewellery is fantastic quality. I have just ordered less than a week ago and I plan on ordering again the clothes are like designer clothes at wholesale prices
I tried to order a swimsuit from this site tonight, and kept getting an error code saying my card was not authorized... I received 3 different emails confirming my purchase, but when I clicked on the link, it still said I need to enter my credit card information. My bank just locked my account, and both my debit and credit cards do not work, all because I ATTEMPTED to purchase from this website!
Dear Angelina,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal Customer Service
So after I wrote my review about my defective bathing suit. Rosegal wrote back on this site that they were sorry and wanted to work with me. They claimed they sent me an email. Well don't you believe that. I guess that was just for appearances on this site! I waited two days, kept checking for the email, I looked in my junk mail too! Nothing! Nothing in my email from them. Do not purchase from them! 1
Dear Tracy,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
Just received my romper that I ordered 2 months ago. The item is way to small and looks NOTHING like the item pictured. The fabric is cheap silky material and its horribly made. I DO NOT recommend buying from this site, totally a lie! It also wont let me leave a review on there site for the romper.
Dear Ashley,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have shipped it out, the package number is BJ14304013116391, about the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I ordered an item over a month ago. I emailed them a week ago and asked where my item was and never received a reply. I finally got a tracking number a day after I email them that said my item should be here the 24th of April. My item didn't come so I checked the tracking the 29th and it said my item was still in New York where it was shipped from over two weeks ago. I contacted rosegal again to cancel my order. They said since it has been shipped already they won't cancel it. If it had been shipped when they said it was I would have received it already. I will never order from this site again. Horrible service.
Dear Tressa，
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have shipped it out, the tracking number is 9374869903500377649339, we can track it in https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9374869903500377649339. And you have signed it. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal Customer Service
After reading so many reviews, good and bad, I decided to give it a try. I'm sooooo disappointed! Ordered what looked like a cute royal blue lace dress, a black asymmetrical (cotton) dress but it's the cheapest polyester material I've ever seen and a metal tone with black stretch belt. I'm glad I decided to order two months in advance because I really wanted to see what this blue lace dress was about since I wanted it for a wedding: big mistake! This dress is made from cheap material almost like Halloween costume material. The fit was perfect, however the length was beyond short! Mind you I'm 5' tall and 130lbs. I ordered a large and for every step I took the dress rode up and you could literally see my bum! The black asymmetrical dress is the worst material, maybe made for one use if that, because the cut and hem is terrible! Seems like they just grabbed some scissors and cut through without hemming and a crooked cut! The only good thing about my order was the belt, very well made, cute and stylish, a bit snug (28 waist) but I can stretch it out with a few uses. Ladies please save your money, if anything accessories is your best bet!
Dear Jar,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The products are made in China so the sizes are different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
As a valued customer, we would like to deal with this matter for you, would you please offer us your order number or your email address?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I bought 3 dresses all in XL so I could have them altered to fit. Here's my opinion... First, buy the items 2 months before you actually need them. Unless you're 12 yrs old and weigh 90 lbs or anorexic, don't plan on the clothes fitting. Horrible quality especially the chiffon. Just don't buy it. You get what you pay for. I should have known that.
Dear jenn,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
If you choose flat rate shipping, it is regular mail and the packages are shipped from China, sometimes it may take a long time for delivery.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
The products are made in China so the sizes are different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you please offer us your order number so that we can check details for you?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
No votes tu dinero! Yo acabo de recivir un vestido que les ordene y esta horrible! Las fotos que ponen son falsas, la tela es super barata y mal confeccionado. Tanto que ni siquiera me lo puedo poner. Definitivamente lo barato sale caro!
No te recomiendo que compres en este webside. Es una falsa!
Dear Adriana,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have sent you an email regarding this problem, please check it and reply back to us, hope we can solve this issue soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
Do NOT buy from this site... I have been scammed by them for £350 and have never received any goods! They ignore all emails and have told me they cannot retrieve the money from the account it went to as the bank have frozen it! And cannot send me my order as they can't get the money ---- even though it's in the account the sent me the details to! Please do not let them steal from you!
Dear Michelle,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
The order number begins with the letter Z and follows by 16 numbers, would you please sign in your account on our website and check then offer us your order number? We would like to check the details for you.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I ordered three dresses from rosegal and waited for them about 3 weeks. No problem considering where they are coming from. I ordered in the end of March the first of April. But when they came I was very upset. I needed these dresses to wear to my sons wedding in June. It is now the end of April the first of May the dresses were marked 2x and 3xx ( those are the sizes I wear) but these dress are sooo small I didn't even try them on. I did find a site that will sell new or gently used clothing called swap.com to try to recuperate my money. My suggestion is don't bother with "Rosegal.com" its not worth the trouble.
Dear Rochelle,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We had sent an e-mail to you regarding this issue, please check it and reply back to us soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
This place isn't even worth one star. They are dishonest. You may have lost your money, but be thankful their crap didn't reach you. They use sub prime materials based on the body type of a chineses woman. The clothes DO NOT fit American women! I, also, got ripped off and will see neither my money or merchandise again. I keep telling people to report them to the Attorney Generals office so they can chech this plCe out for themselves and force them not to sell to Americans. This is the only way we can get justice & get them out of business!
Good Luck.
Dear Karen,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Would you please sign in your account on our website and offer us your order number? We would like to check and offer you the solutions.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
I discovered Rose Gal while searching the web for vintage clothing. I found super cute dresses and skirts in from vintage 50' and 60' inspired designs to the trends of the day. Prices are very reasonable and for the rice the quality is good. There are some finishing problems with threads not being cut but overall very well made clothes. Shipping is good about 4 weeks from placing orders. Sizes run small but the sizer charts are very helpful. If in doubt go a size up. I had ordered a skirt that went out of stock and RoseGal contacted me and advised that the skirt was no longer available. They arranged for a credit and I got a skirt and stockings for the same rice as the skirt i had originally ordered. Very leased with their customer service.
Ordered this a few weeks ago, Shipping was quick. Just received today and none of it fits. I normally wear med-large in all clothing, knowing that Asian clothing runs small, I ordered X-Large in this stuff just to make sure.
Still didn't work. They MIGHT fit my 15 year old 100 lb. Granddaughter... The clothing is marginal at best, and they want over $30 to send back to them. Hell this stuff isn't worth the bother, when I only paid $56 bucks total. Live and learn, I'm 56 bucks lighter but 100% wiser! Don't be fooled, unless you have so much money that you don't care if you lose it...
Dear Candie,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have sent you an email, please check and reply back to us soon.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service
I enjoy shopping at Rosegal.
They have cheap clothing and and even have coupons. Great customer service as well.
Most items are in sizes for Asians so be sure to check sizes before you order.
I ordered a couple of swimsuits from them and paid the extra money to have i expressed shipped. My bank account was charged but i still have not recieved it and doubt i will. I also never recieved a confirmation email so i have no clue what my order number is! I tried to call the number on the website and it doesnt work i also tried emailing them and havent heard back! So i guess im just out my money because i have no other way of contacting them? This is the first and will be the last time i order from them especially after reading everyone elses feedback! What a scam!
Dear Vanessa,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We are located in China and we have time difference, sometimes if it is not our business hours, we may not be reached.
Would you please offer us the email address you used to register on our website? We would like to deal with this matter for you.
Thank you again for bringing these matters to our attention.
We apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I bought a dress and a bathing suit. I followed their sizing chart for both. The dress was nice but the bathing suit was extremely long. I am 5 foot 4 and would have had to have been at least six foot four to fit this bathing suit. There was no information on the sizing chart as per the length of the bathing suit only for the bust waist and hips. The suit was strapless and 27 inches long. You might have better luck with the two piece bathing suits. I think probably everything on this site is a hit or miss. You never know what you're going to get. But i think the prices reflect this. It's risky.
I would love a refund if it will not be here but the phone number will not work. I wanted a dress for a certain event and and paid extra 10 for it to be here in time. Doubtful it'll be here since it still isn't. Super mad
Dear Courtney,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We regret any inconvenience or frustration that your experience has caused you.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 7-15 business days to process.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
My order came in faster then I thought. Cheap prices! One order was on back order But the support center was fast and easy got back to me with in 24 hours. Went up a size for this site. I would recommend this site to my friends and family!
I don't know what's going on lately. I've been purchasing from them and was not complaining. Even if it took a little while but I ordered 2 items last August/September so that's 6 LONG months! The least they can do is email customers back and explain themselves why it's taking longer..
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tatyanna,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service