Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered two blouses which were ripped on both arms plus i noticed on delivery packet that costoms stuck a label saying not European quality standards. I can't get in contact with rosgal as i also had ordered a dress which never arrived. What a rip off.
Never again... biggest scam, terrible customer service, never received my 3 items and never received a response to the 3 emails I sent... do not buy from this site!
Dear lauren,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced. We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have shipped it in two package, the package numbers are CN14273821895679 and CN14274667941825. We can track them in http://www.sky56.cn/english/track/index. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal customer service
Do not order from this site. Clothing does not look like photos and is a poor quality.
Dear Sarah,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you a email and gave you a solution in the email, please check it and we will solve all the issues for you soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal customer service
I really enjoy seeking for cloths in thier collections; exellent choices with a very low price. Also exellent customer service!
I ordered a dress and a bathing suit in the first week of March and only have received the swimsuit which I ordered a medium and it literally fit my 6 year old niece! Now here it is 60 days to the dot an have yet to receive my dress. I'm going to guess the dress will probably be as wrinkled as the bathing suit an not fit either. Will never order from here again!
Dear Hillary,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have shipped your two items in two packages, the packages numbers are BJ14259707732218 and BJ14293797351209. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal customer service
They refused my credit card and asked that I use western union. Uh, no! I've NEVER had a problem with my credit card so I get the impression they want my cash and leave me without the consumer protection a credit card offers. They would not explain their reasons to me. I'd give them 0 stars if allowed.
Dear Carla,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal customer service
I ordered two cute dresses from this site, just received one today and looks nothing like the picture from the site, the material is cheap, the thread is already coming off the dress, it literally looks like they sewed everything together in 10 mins. I am very dissapointed and I recomend for people not to order from this website. I have another dress coming in and I am scared to see what it's going to look like.
Dear Marah,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you a email, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal customer service
I ordered a swimsuit from here and after I finished I decided to read the comments and saw that almost all of them were people saying they never received their order and didn't get their money back. Hoping it wasn't true I decided to track my package and the tracking number was invalid! Hope it was a mistake and I get what I paid for.
Dear Jodi,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have shipped it out, the tracking number is9374869903500383834132, we can track it in https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9374869903500383834132, please kindly wait for more days about it.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal customer service
I ordered a shirt and a bathing suit to try out the site. They have a lot of cute clothes and was ready to become a regular customer if it worked out. I even allowed for a long time to deliver as it is overseas. It took 4 weeks to receive. I used the measuring charts and carefully measured myself. I even ordered the shirt 2 sizes larger than I normally would after reading reviews. The shirt was made of a horrible material. I normally wear a ladies small or medium. I ordered an extra large. It was STILL too small. The bathing suit I also ordered one size larger. There is NO WAY I could fit in it even after adhering to their measurements. I didn't spend enough to argue for a refund but I would NEVER buy anything from that site again.
Dear Kelly,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
I have not even received my Rosegal order yet and I am already disappointed. I ordered my items on Wednesday and on Thursday, I was reading the online reviews for Rosegal. After reading about the sizes (order larger than your normal size), I immediately emailed the company to see if I could change my size. My order was still being processed and had NOT shipped yet. The customer service policy states that your email will be responded to within 24 hours. Last night, (a full 4 days later from my purchase), I receive a reply back stating that they were not able to mail me a larger size because my item has now been shipped. I feel that if they could have made this adjustment for me since I addressed the issue days before the item was actually shipped. Shame on me for not thoroughly researching a company that I was buying from, but poor customer service on an item that I am sure will not fit and I will not be sending back overseas due to high return costs. My coworkers asked for honest feedback about the company before they purchase, but I will NOT be recommending them.
Dear Mandy.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email and gave you a solution, please kindly check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal Customer Service
When is my order coming?
There's word on Facebook that you're ripping people off and NOT reimbursing money on request.
Please tell me there's not truth to this.
Kind Regards
Jacquie
Dear Jacquie,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
All of my orders have been received in good quaility at a great price. Customer service is amazing, I communicated by email and always received a fast reply. I was even contacted out of the blue to see if there was anything they could do to make my experience with them better. Very friendly.
Very poor! Nothing like what they show in the pictures. Looks like doll clothes. There customer service number doesn't even work. Rosegal should be shut down.
Dear nikki,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
$#*!ing terrible, have not received a refund in over the 30 day period I ordered March 23 2015 expedient shipping. Never recieced my order so I call after a thousand times and they finally answer hella rude sounded like some guy at his house. Saying I will recieve my full refund in 30 days. Today is May 2nd still no refund im sad and $#*!ing annoyed
Dear Miya,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We processed the refund for this order on 4/3. It should show up on the customer's credit card account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal Customer Service
Ordered items from this company were returned and was advised that a refund would be processed. However they never refunded my money and I paid for the items and extra for the return shipping.
DO NOT DO BUSINESS WITH THIS COMPANY!
Dear Malika,
I want to start by thanking you for notifying us about the issue.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We processed the refund for this order on 5/3. It should show up on the customer's account within the next few business days. We expedited the processing of the refund when the customer contacted us. It doesn't appear this was properly communicated to the customer. We will contact them again to assure him the refund has been processed and apologize for the miscommunication.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal Customer Service
I was going to order so many things from here but all these reviews makes me scared. I will definitely warn all my friends and family about this. Thank you all for the warning!
Dear Phyllis,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal Customer Service
DO NOT BUY FROM HERE! They charged me 3 times for one order and there phone number does not work. I swear if they don't call me to fix this I will never shop here again and tell everyone I know not too!
Dear Brooke,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have full refund to you, please check your account about this. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal Customer Service
I wear a size 6/medium in U.S. sizes and I ordered a large judging from the size chart shown on the website. The quality in person vs the website was VERY POOR! A casual dress I ordered that says *one size fits all* was definitely not the case. It looked like it could fit a person 3 ft tall in a size 2 or smaller. The bathing suit I ordered was poorly made. I will never order from here again! It's not even worth sending back because it will cost more to send it back that the material itself.
Dear LaShay,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal Customer Service
I have seen many people complain about Rose Gal. However, it is very rare for a website to give just one item that is really cheap for free shipping. I ordered many accessories along with three dresses. So far, I received the dress and the accessories. You just have to be exact with your measurements. It takes time to arrive but it is worth it. The staff is very helpful and willing to answer questions as long as you are polite.
I ordered some clothing from rosegal and it was awful! Everything was not even made the same way the photos have pictured on the models. Different fabrics and colors all together. There were strings hanging out everywhere and no tags which seems sketchy. It's like someone was trying to recreate a beautiful outfit and had a 5 year old make it. I am disappointed and am getting my money back through PayPal and hopefully PayPal can shut down their business with them because it makes PayPal look bad to partner with an u trustworthy site. I waited 2 weeks for my stuff then I still haven't received a outfit I ordered! So annoying!
Dear Jen,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, please give us your order number or your email address, we will check it and solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicola,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, please give us your order number or your email address, we will check it and solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal customer service