Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Not only were the pants I ordered so small they could fit a child, but two items did not even have tags on them. They have deleted my messages to them and will not get back to me. Their phone number is not an actual number, this site is nothing but a trap. They have taken my money and I have not even gotten my money back for the items I have not received yet. This is the worst site I have ever ordered from.
I ordered items in early February one item came within 2 weeks. It came with no packing slip or any kind of tags, not even a size or how to clean tag. Sizes are small, but I was able to make mine work. Second item came 8 weeks after original order, unfortunately I had already gone to Mexico and no longer needed the swimsuit cover. Oh well happy I got my items but will probably not order again. As I have no way to return the items I will keep them because what else can I do without a return slip. At least they were inexpensive.
Dear k p,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal customer
Horrible! Took forever to get order, then it was missing items. Because I did not keep the plastic packaging the other items were sent in, they will not replace the item or refund it. Ridiculous, items I did receive were poor quality and sizing was WAY off. Will NEVER order again.
Dear Tabith,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your last item 100428006, we have sent it in an other package, the package number is BJ14283490341847, please kindly wait.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal customer
I ordered 2 of the same swimsuits and read the reviews on site. One question was did the suit have a bottom and they said yes, bikini style. The bottom was a thong, the suit was see through. I cannot find an order number, tried to contact customer service. It said enter your order number if you have one, but then wouldn't let you proceed without the order number. I not only have one piece of crap, I have two.
Dear Pam,
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal customer
Ordered 2 swimsuits and they were EXTREMELY small and I even measured myself by their sizing charts and ordered up a size! Still too small.
Dear Victoria,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an solution, please check it and we will solve all the issues for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Rosegal customer
I ordered a bathing suit on March 20,2015... It is now May 8th and I still have not received it! I wish I had read these reviews before I placed my order. Beware... it's cheap because you don't actually get your merchandise!
Dear Mary,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, please give us your right order number or your email address, we will check it and solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal customer
THIS COMPANY IS A SCAM. I ORDERED TWO ITEMS THE END OF APRIL AND REQUESTED EXPEDITED SHIPPING AND HAVE NOT RECEIVED THEM. FIRST AND LAST TIME ORDERING. I AM GOING TO REPORT THEM TO MY CREDIT CARD AND GET MY MONEY BACK!
Dear JAMILA,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have shipped it out, the tracking number is 4166139773 by DHL, we can track it in www.DHL.com. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal customer
Made in China, ships from Singapore. Probably use child labor to keep costs down. Might be true to size for Asians but not normal American women. Don't even try to return. Impossible!
Dear Robin,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal customer
Ordered on April 1st, sent a tracking # that does nothing, no info other than it shipped. It is now May 8th and nothing yet. Don't think I'll be wearing the bathing suit that I ordered.
Dear Linda,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have shipped it out, the package number is BJ14283331357612, it's on the way to your address, about the other issues, we have sent you an emial, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal customer
Placed an order on the 19/3/15 and have never received it. Feeling very ripped off!
Dear Karen,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have shipped it in two packages, the package number are CN14267948027297 and CN14285697669753, please kindly wait. About the other issues, we have sent you an email, please check it and we will solve all the issues for you.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal customer
How is this company still operating!? I order two months ago... they only shipped out half my order?!... Fortunately I was able to get a refund for the two unshipped items but when the two shirts i'd ordered finally came (60 days later...)- they were complete garbage. The quality was awful.
Good news? I ordered some GREAT products from Lookbook Store online! Try them if you're looking for quality products- and prompt shipping! Avoid Rosegal at all costs!...(no pun intended!)
Dear Meghan,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please check it and we will sovle all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal customer
I ordered a swimsuit from rosegal and I love it! Exactly as shown in the picture, I measured in the way that the site recommends to find the correct size. I see a lot of reviews that complain about the size but you have to keep in mind that this is not US American style sizing. Measure, measure, measure! It came before the expected delivery date and I can't wait to order more this summer!
I bought something from it came poorly paced without my order number which you need to communicate with them. It was defective and they won't let me return it. They keep asking me for a picture which doesn't fit in their online form. They also keep sending me their return policy which I've told them that I've read. When I follow their return policy and ask them for a return address, the don't give it to me. They just keep asking me for a picture of what I bought that doesn't fit in their online form. They are trying to hang me until the 30 days is over then they'll say "Outta luck - its past 30 days!" When they write back, their notes are full of typos. It's very unprofessional! DONT EVER BUY FROM THIS FRAUDULENT PLACE! GO ELSEWHERE. There are many other well-priced places out there.
Dear M D,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly give us your right order number, we will check it and solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal customer
I bought a dress that was one size fit all because it was a big bat-wing style dress. It took me two and a half months to receive it and what a piece. It was made out of that cheap costume material they make kids costumes out of from CVS. It wouldnt even fit my 9 year old it was sooo small and I am a small lady as well. Received a gold necklace that was actually a PLASTIC necklace painted gold... yes, painted gold! I had to eat the money but now I know not to order from this site or any of its sister sights like sammygirl ect...
Dear melissa,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal customer
Never again I didn't get my order and they never respond to my email unprofessional people. Dog $#*! them they all know how hard people have to work there money...
Dear vevine,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, please give us your right order number, we will check it and solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal customer
I made an order of 140 $, the second day they send me a false tracking number( i made the order on 24th of april and the tracking number said my order was delivered on 18th of april already). Since then im sending them emails and they say the same thing over and over again: that they will refund me 57 $ and that the package was sent. They are lying and they should be ashamed of it!
Dear Irina,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have full refund to you, please check your bank bill about this.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal customer
ITEM WAS ORDERED IN A WOMAN'S LARGE AND WHEN I RECEIVED IT, IT WAS SO SMALL THAT IT WOULD FIT A CHILD. I'M TRYING TO RETURN IT. THAT'S NOT EASY.
Dear Gail,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal customer
I ordered six blouses/shirts I ordered a Medium, like I always do from anywhere. Shirts arrived and luckily I have a petite 10 year old daughter because otherwise it would have been a complete waste of money. And come on people when you order cheap s from china you are taking a chance, and returning you must be joking. This is why we should try to purchase made in countries that don't just take your money and not care.
Dear Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal customer
I am so disappointed in this company... yes, the items were inexpensive, but they are absolutely ridiculous when it comes to returning them. I purchased two dresses... first, they look NOTHING like the pictures. I am generally a medium, but like my clothes a little roomy, so I ordered both dresses in larges. Honestly, I am only 5'3" and 135... I shouldn't need an EXTRA LARGE... so I get the package and am disappointed in them immediately, but I took them home to try them on... I am also not very well endowed, but in order for these dresses to fit, I would have had to be FLAT chested. I spent $45.85 on the dresses. I asked customer service to send me a label to return them since they didn't fit. Well, they go on with the fact that you need to do customs and the cost of the return is on me and then once it is returned, they have a "re-stocking" fee... they asked if I'd like a 20% coupon for my next purchase or if I'd like a refund of whatever percentage they are giving... I told them to just give me the refund and I'll donate the dresses to a women's shelter. I spent $45.85 and am receiving a refund of $8.79. I asked them to REMOVE me from their mailing list. I will never purchase from them again... I'm literally out $37.00... NEVER AGAIN!
Der Leslie,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email and gave you another solution, please check it and we will solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal customer service
I ordered on jan 23 still I didn't receive my product when I ask them a question they were tricy and they given me coupon code but it's not working from past 4 months this discussion is going on, this bogus number and first time was told it was out if order. Now there so weird My order wasn't expensive but every dollar counts in this world today. I am very ticked and would not advise any purchases and I can give you less than 1 rating for rosegal clothing.
Dear Suji,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Best Regards
Rosegal customer service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leah,
Thank you for taking your time to write your review. We really appreciate the feedback.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have refund you the price of the items in total 42.74 USD, please check your bank bill about this. About the items you have received, we have sent you an email, please check it and we will solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal customer