Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered 4 dresses. I got 1 shirt and 2 dresses. It's been 2 months and I'm still waiting for my other dress or my money back
I love this website i been buying all my jewelry there n have gotten all my orders in 3 weeks whoever said its fake its not true i am a real shopper i did once had a order not shipped i went an created a ticket n got a respose in less than 24 hours love everything they sell n will keep on buying there
I came on this site and everyone was posting negative feedback but I really liked their styles so I ordered just one item first to try it. I am in the UK the item was received within a week. It looks lovely, I am a size 8 I ordered a medium and it is a bit tight in the bust so I will go for large next time. The fabric is a bit hard but nothing I did not expect with that price, I guess it depends on the design as well.
The reason I decided to give it a go regardless was because I searched for boohoo on this site as well and I have been using boohoo for 2 years and never had an issue yet people on here give very negative reviews.
After all I guess you are more likely to leave a review if you are unsatisfied and you feel your voice has not been heard rather than when you are satisfied
My first order was a dress for halloween. It said 7-10 business days and I didn't get it for three weeks. My second and final order was on 1/29/15 and I still don't have it. I have emailed them several times asking for my money back and they still haven't done that either. I will NEVER recommend them to anyone or order anything from them again.
Dear Lindzee,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
Would you please offer us your order number or the email address you used to register on our website? We would like to deal with this matter for you.
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I ordered a dress on 3/15/15 & paid for expedited shipping. It took over 3 weeks for it to ship. I emailed the support center about it and received no answer. I received the dress today and it is horrible. It looks nothing like the picture. It is made cheap. It looks like something someone would play dress up in. I will never order anything from this site again. Don't waste your money.
Dear April,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have replied to your ticket, please check it and reply to us, we hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
BE CAREFUL WHEN PLACING AN ORDER! WHAT DOES IT TAKE TO GET A BATHING SUIT THAT I ORDERED 2 MONTHS AGO AND PAID FOR IT? OUT OF STOCK REALLY? YOU DON'T EMAIL A CUSTOMER OR CALL? WHAT ABOUT ANSWERING YOUR CUSTOMER SERVICE PHONE CALLS? I'M OVER IT! MAIL ME ORDER OR RETURN MY MONEY!
Dear Mary,
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
Before you all assume I'm some paid person, I want to assure you this is not the case. I ordered a dress from Rosegal without prior knowledge of what I was getting myself into. I looked into the site while waiting for my dress to be delivered in a week (I had express shipping w/ a tracking number). I saw many reviews that the site was unreliable and untrustworthy and I started to panic. I tracked my order over the week and noticed it was making progress (coming from Singapore to Philly, PA), but then I worried about the fabric quality and sizing since I am aware the clothing is in Asian sizes. I ordered my dress large for that exact reason. Surprisingly, my order came in 5 days (ordered Saturday came that following Thursday). As for the dress itself, it looked exactly like the dress in the picture and a belt was included even though the site stated it was not. It seemed like everything turned out alright. When I put on the dress it was easy to put on, unfortunately people were right about the sizing. It fit me, but I am large busted and rather tall, so it didn't fit the way it was supposed to. I cannot blame the distributor, but there needs to be an improvement of the sizing. Americans are not all petite and may be big or small in certain places. The fabric around my bust area tore a bit, which made me a little upset, but it is no big deal since the dress did not fit the way I wanted it. All in all, I was very satisfied with the shipping time and the overall look of the dress. The only problem was the sizing and the fabric. My suggestion for the dress makers is use thicker fabric and make the dresses larger than what they think. I feel bad for people whose items shipped a month later or was completely different than what they ordered. For all of you interested or worried about this site, it all depends. Fortunately, I had a better experience than others, but it may be different for you, only time will tell.
Please know that these items may get held up in customs I guess. I ordered in January and never received my items. I was told to check the post office. Really? Glad I am only out $23.00. Will not use this site again and will certainly tell others not to as well.
Dear Laura,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
This website is a scam! I purchased something in January and now it's April and I still haven't received it. Now they are telling me I can't get a full refund if I didn't purchase insurance. That's ridiculous! Are they forgetting that I already paid and never received my order in over 2 months! DON'T BUY ANYTHING FROM THIS WEBSITE AT ALL.
Dear myisha,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We would like to deal with this matter for you, would you please tell us your order number or the email address you used to register on our website?
Thank you so much again for bringing the issue to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I ordered some dresses and earrings in March. I have received 2 of 7 dresses and 1 pair of 8 earrings... yet they charged me for them. Over 100 dollars i have gotten 17 bucks worth and the refund they processed for the stuff that was out of stock, they adjusted the price so basically they took 20.00... for them not knowing what's in their stock. I will never use the site again.
Dear Pretty,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
We had sent an e-mail to you, please check it and reply back to us, we hope we can resolve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I recently purchased two vintage lace blouses from Rosegal, both of which had come up in my newsfeed on Facebook. I had read both good and bad reviews prior to purchase but decided to take a risk seeing as the prices were so good. I waited 2 weeks for the order to arrive which I didn't think was too bad and it was packaged very well. Once I opened the order I realised why the reviews had been so bad. Both items were ripped, had numerous holes in, the sleeve of one was half coming off and both items had strands of loose material running down the front and back. A really shocking quality. Neither item is wearable. I submitted a complaint ticket on their website but don't hold out much hope for a response. DO NOT ORDER FROM THIS SITE YOU WILL BE VERY DISAPPOINTED.
Dear Charlotte,
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have replied to your ticket, please check it and reply back to us, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I have a paypal charge from them for $46.65 from a month ago. I remember looking at their site along with a few other clothing sites that were new to me. I do not remember placing an order with them and I do not have any e-mail confirmations of any orders from them. I signed in to their website with my e-mail address, but under "orders" there is nothing there for any past orders, nor have I received anything in the mail. I tried calling the customer service number and got a "sorry we are unavailable" message from them. The live chat option is not working either. I can't even email them b/c their email form requires an order number to be entered in order to send. I DON'T HAVE AN ORDER NUMBER!
Dear Kristie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
Would you please offer us your email address registered on our website or the transaction ID from Paypal so that we can check for you?
Thank you again for bringing these matters to our attention.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Rosegal Customer Service
I FEEL LIKE ALL THE POSITIVE REVIEWS ARE FAKES. PLEASE DO NOT ORDER FROM THESE PEOPLE! THEY TAKE YOUR MONEY AND NEVER SHIP YOUR ITEMS AND THEIR PHONE IS A MAJIC JACK APP AND THEY DO NOT PICK UP OR RESPOND TO EMAILS! DO NOT FEED THESE SCAMMERS!
Dear KARI,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We are located in China and we have time difference, sometimes if it is not our business hours, we are not able to respond.
Would you please offer us your order number? We would like to deal with this matter for you.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Rosegal Customer Service
They don't put sizes in thier items and then tell you that its the size because its coming from China. Then they dont work with you at all on fixing the problem. They are ripping everyone off. Never order from rosegal! Theres so many other companies online that are trustworthy! DO NOT ORDER FROM ROSEGAL!
Dear Shanalee,
Thank you for your valuable feedback. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As a valued customer, we would like to deal with this for you, would you please offer us your order number or the email address registered on our website?
Thank you so much again for bringing the issue to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I ordered some items from this site: only half of my order has shown up. Everything is extremely, EXTREMELY tiny. Looked better in the pictures as well. I order sizes bigger than i wear and they were still to small
Dear Claudia,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We would like to deal with this matter for you, would you please tell us your order number or the email address you used to register on our website?
Thank you so much again for bringing the issue to our attention.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Rosegal Customer Service
I ordered L and XL items and they would fit a child, not an adult. The "one size" items are also child size. It's not worth the hassle of sending them back. I wear medium in real clothing:-)
I did receive partial credit for the items that were too small and didn't have to ship them back. I will donate them to a local charity.
Dear Sheri,
Thank you for your valuable feedback. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have sent an e-mail to you already, please check it and reply, we hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
I ordered 3 dresses at the beginning of February and online they looked adorable! Well after months of waiting... I finally contacted them as of April. They said they were in back order and would send out as soon as they got them. They never told me that before they took my money... So after receiving 2 out of the 3 two months later they are the ugliest thing! I probably wouldn't even let my dog wear it. They are so cheaply made they don't have a tag for front or back! It's a shame!
Dear Christina,
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have sent an e-mail to you, please check it and reply, we hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
This is a scam. Please do not order anything from this site. You will regret it. I placed an order in January and I have not gotten it yet, and there has been no response to my e-mail or phone calls. I am very upset.
Dear winn,
Thank you for your valuable feedback. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
Have been waiting for my order for too long now. No response on arrival date. No email back no phone calls. Scam. I will be reporting this to my bank. Do not ever order from this company.
Dear becka,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
Please don't worry, we are glad that your order had been shipped out on 2015-03-14.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have sent you an email for more information, please check it and reply, we hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal Customer Service
I ordered a dress mid January then called customer service 2 weeks later to ask when it would be shipped as I never received a confirmation email. I was told it was on back order and would be shipped by mid February but I have not received any emails about my item. I've called multiple times but can never talk to an actual person. I just want my $50 back at this point. This is by far the worst company ever!
Dear Sara,
Thank you for your valuable feedback. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Royauna,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We would like to deal with this problem for you, would you please offer us your order number or the email address registered on our website?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Rosegal Customer Service