Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The store is very good, has a variety of good quality products, offer good service and do ship anywhere; attention to service is good and not slow to answer; against the only thing I can mention is sending in my case, pay for expedited shipping 3-4 days, and even so late about 15 days to arrive, it's not so bad, but is supposed to pay more for arrive before.
An excellent option to buy technology, their offers are incredible as well as their products also have not charged me curiously taxes and that speaks very well in the information entered in the package, fully recommend.
Ello,
I wear M but I order L size, because I know they are small people, but the L size look like XS size. They do false advertisement. Probably take the picture from a nice magazine, that why the majority of the model' face are covered and put in their web site. The fabric is completely different from the picture and the quality is terrible. I am not going to do any return because I do not want to spend more money with this trash. I should have looked the reviews before I ordered, but now is too late. I am sure these good reviews are writing by them.
I read some terrible reviews about the site. Most said the item's they had purchased ran too small, had cheap quality, or they just in general did not get their package. After reading the reviews I quickly regretted my purchase. The clothing is not the best quality but you get what you pay for. I also ordered a medium and they fit me like they should. I had no problem with the quality of clothing or the size! They arrived right when they said they would. I would order from them again.
I could not believe what came in the mail! This clothes looked nothing like pictures, sizes small, clothes almost see through, no lining... please dispute with your bank since they never offer full refund. Terrible customer service. Also join me and report to government... econsumer, bbb
Dear Stacey,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Rosegal customer
Hello everyone! I 'm very satisfied with all the products (clothes, shoes, bags, accessories) I have received from Rosegal and I will continue shopping! I learned how to choose the correct size which was my initial mistake and now I'm really enjoying wearing their products! I definetely recommend it!
I ordered goods in February this year, some 4 months ago, and am still waiting on an item. Some of the clothes I got fitted ok, and others should be relegated to a 6 year old child. Not good enough.
Dear Fran,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal customer
Don't ever buy anything from here. Clothes do not look like the pictures! Cheap frabic and not made well. They over charge, items are worth $5 but they charge $15! Oh and let's not mention the return policy is unacceptable! I will NEVER purchase anything else from here again
Dear Dem,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly give us your order number or your email address, we will check it and solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal customer
I've read a couple of reviews trashing Rosegal and I don't understand why because I've ordered plenty of items and everything has arrived to me and everything looks identical to the picture and the clothing quality is absolutely amazing. By far my favourite website to shop on!
I would give it a ZERO if it was an option.
I ordered what looked like a cute dress on the Rosegal site. What a joke! I knew for the price I wasn't getting a high-end dress but WOW. I at least thought it would be comparable to Forever 21 quality. It didn't look as cute in person AT ALL and the quality was SO poor. It was falling apart and as soon as I tried it on the back totally ripped down the middle! What a complete WASTE of money. Never again.
Dear Audrey,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have arranged a full refund for you, please check your account about this.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal customer
Clothes look like the pictures and are available at a cheap price.
I ordered a white romper and was so excited to get it because the picture made it look adorible! Wyatt misleading! First, it came a week late. Second, it looked NOTHING like the picture. Third, the material is extremely cheap, thin, and has loose threads! Do NOT order from here!
Dear crystal,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have arranged a full refund for you, please kindly check your account about this.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal customer
I ordered two items, but separately. The first item is my vintage one-piece swimsuit, and i love it! It's exactly like the one in the picture, fits, and everything. The only down side was the shipping. It took about a month to get to me. Then with my second item (a dress), it took only two weeks to get to me. The difference is that I bought a tracking number with this item. I think it's worth it for 2-3 dollars more. I got the chiffon butterfly print maxi dress. It is exactly like the one in the picture! I love it as well. Again one down side is they only gave me two strings to tie the dress in the back... and there's three loops. I'm guessing there's supposed to be three strings. So to sum up, at least the items are exactly like the one in the pictures so far, shipping I recommend getting a tracking number, and be sure to check everything once you get your items. I still shop at this site, and love it when I finally get them!
I will never ever order from them again I ordered 2 bathing suits and only received the top to one of them and the that is it... at first they were answering my email now its been more then one month no bathing suits, no refund and no answers...
Dear Evelyn,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your anpther item, it's in another package, the package number is BJ14302316149847, please kindly wait. About the other issues, we have sent you an email, please check it and we will solve all the issues for you soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Rosegal customer
I've had nothing but great experiences with Rosegal. The products I've ordered have been exactly what was advertised and their shipping is actually better than I expected it to be. Their customer service is exemplary and I've always gotten timely responses to any questions I've had.
You won't receive your item. I ordered mine 3 weeks before Christmas and STILL haven't received all of it. I've sent multiple messages which are responded to in multiple bs ways. I've heard it is held up at my local post office - which it's not - to Christmas was busy just now shipping. They use Hungarian shipping so tracking is next to impossible. I've requested a refund no less than 7 times and still no refund. Just get ignored now.
Dear Jessica,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your item 114410502, we have arranged a refund for you, and you can check it in your paypal account later.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal customer
I order a playsuit from here and it arrived within the time frame given (quicker than I expected tbh). The material wasn't as good as in the photo but I expected that at £10 and it's no worse than what you get from sites like boohoo etc. The colours are just as lovely and it's fits okay, not perfect but acceptable for my holiday. Maybe I just got lucky I duno? I worried after reading these reviews so I thought I'd write about my experience. I certainly wouldn't spend lots of money, at £10 I wasn't majorly concerned if I lost it. Just in case.
Just received a few pieces of clothing I had purchased, and this is a total joke. I know it's cheap, but this is a total reap off. The clothing are not wearable, as it can only fits a really skinny 5 year old. People, please be aware; and do not buy from rosegal Site, there clothing or obviously sown by unprofessional personals. Their site will lower you in, as everything look so nice, but don't be fooled.
Dear Dorothy,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Rosegal customer
I ordered several items, all are poor quality. I ordered small and medium sizes based on their size chart. All but one item fit, it was extremely large even though it said medium. I tried to return the item, but it was so frustrating. There was back and forth e-mails to try to get a ticket number, and return info to send back the item. Finally they said I can return the item for 85% off, because I ordered a medium and the item was a medium. However, after 3 e-mails which included attachment images required by the site for the return, I still do not have any return information. I have given up, and will just donate the item.
Dear D M,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you a solution, please check it and we will solve all the issues for you soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal customer
It took about a month for my order to arrive to my doorstep to open it up and see the box it was placed in crushed and the romper i ordered was very wrinkly fit on top but was husge on the bottom the shoes were just so ugly and looked nothing like the picture this website can die
Dear Claire,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
Please kindly give us your order number or your email address to us, we will check it and solve all the issues for you soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal customer
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Isabel,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Rosegal customer