Pro:Direct SoccerReviews 222

I orders 2 paid of Nike football boots at just under £400, paid for a Saturday delivery, Saturday comes (surprise surprise no boots and nobody on the phones to talk to)
Call Monday to be told that there was an IT error and the boots have been sent with royal mail, royal mail website says delivered but what do you know, they haven't AND to top it off they didn't even send it out requiring a signature. So now having to wait at least 10 days for an investigation and having to spend another £400 with Nike so I can play football. Its ridiculous

I honestly don't know where to begin with this.

I made an order on 12th August for a personalised pair of football boots. I got next day delivery and the personalisation said it would take 4-6 working days. Ok so Thursday 15th-Monday 19th.

Monday 19th comes around and not a single email or any update. I call to be told that the boots are in the Czech republic and they will make a note.

Tuesday 20th, no update.

Wednesday 21st, no update.

Thursday 22nd, no update.

Now Friday 23rd, no update. When I call I get told "We've put a note in and there is nothing else we can do, we don't know where the boots are, all we can say is that we have notified the team". Ah yes very helpful, so you have no idea where my boots are or a delivery date despite the fact that you are now significantly over the promised delivery time.

Absolutely useless company and I wish I had NEVER ordered from them. Please do yourself a favour and go straight to Nike or Adidas, or wherever else. Don't give yourself the hassle. At this point I will be lucky to even get my boots.

Ordered a pair of trainers for £126 and it said they would arrive 5 days later so i waited 6 days then went onto the live chat to be told that they didn't have any of them in the size i ordered and that ill be getting a refund in 3-5 days? I never had a single email telling me this? And whenever i went onto (my orders) it stated 'carriage to be confirmed'.

Never purchase from here!

Also their livechat is broken as every message gets sent twice from the customer and employee

They just seem a completely inept company...

It took my about 20minutes to purchase a pair or trainers. The 1st pair i wanted, showed the size I needed in stock, right up until I went to order and then I got an error message saying tjere was an error and to see the below reason... there was nothing written below.

Assuming it was a site error and the pair were sold out, I chose another pair and went through to order. Selected next day delivery for £5.95.

Upon receiving my delivery notification, apparently they debited £6.95 for 'express delivery' and the trainers wont arrive until Tuesday!? How is next day delivery less expensive than the so called 'express delivery' and why did the site default to this without notifying me first!?

So far, really unhappy with how this order has gone. I anxiously await the delivery now...

DO NOT USE! Ordered 2 items which both said were in stock and ready for dispatch. 1 item delivered and 1 item missing. Phoned to ask where it was to be informed they're not in stock, haven't been in stock for a while and likely be a couple of weeks before they come in stock, (Not good when it was meant to be an xmas present!) Item that was delivered, was too small (Not their fault but the make of tog was very narrow). Here comes the disaster, you got to send back and wait for the money to hit your bank. After 9 days of waiting, I decided to phone them, the gentleman on the phone said the money was sent back to my account 3 days prior and should be in the account within 24hrs. I waited 48hrs and decided to ring them back as the refund hadn't hit my bank. I was then told that they hadn't processed the refund! This after their customer service advisor had told me they had, they wouldn't do a same day transfer and I had to wait another 3 - 5 days. Yes, i'm still waiting. DO NOT USE, liars and imcompetent

This used to be a decent company who I have used for a number of years. Lately though nothing seems to arrive on time, they don't answer their phones and they don't reply to emails. A couple of weeks ago I returned some expensive football boots as they were too small, now they are saying they don't have them but aren't being helpful at all - ie. No response to emails etc.
So if everything goes well then ProDirect are probably still ok to use, but good luck if you have a problem.

If you have no problems the company is fine. However we had to return a pair of boots which were faulty. Exchange boots were ordered but the postage for the faulty boots was never paid back in spite of their terms and conditions saying it would be.
Another time boots were ordered by next day special delivery, they didn't turn up for 3 days. Requests for return of the extra postage paid were ignored. Customer service either don't reply to emails or tell lies on the telephone as to what is happening.
Unless you are completely sure about what you want to order then do not do it and go somewhere else.

Disgusting after sales policy... actually clearly don't have an after sales policy. I wish I had looked at reviews before spending more of my hard earned cash on this shocking excuse for a 'COMPANY'. They took 3 weeks to respond to my email complaining of the quality of my sons £175 boots. Eventually told me to return them at my own expense, then 2 weeks later I receive the same faulty boots with no explanation! I have spent hundreds of pounds with Pro direct but they wont get another penny from me... shocking!

My son put his new shoes on to see if they fit, walked around the house for a second, and noticed they were too big. I returned the shoes and was sent a notice saying they would not replace them... due to them showing wear on the bottoms. My son walked around my clean floor and never outside. I advise everyone not to try their shoes on and walk around in them... try a better company with a decent return policy that takes care of it customers!

I bought a soccer shirt. Even if Italian the son of one of our friends loves Tottenham spurs. Then I buy their shirt for his birthday (not easy to find it in Italy). I paid it via Paypal. A day later I have received an email from them telling me that if I would not provide them additional documentation they would have cancelled the order. Now... I paid for the shirt via Paypal: I bought everything from everywhere using their services. It is the first time it happens. My feeling is that they are not that professional.