If you have no problems the company is fine. However we had to return a pair of boots which were faulty. Exchange boots were ordered but the postage for the faulty boots was never paid back in spite of their terms and conditions saying it would be.
Another time boots were ordered by next day special delivery, they didn't turn up for 3 days. Requests for return of the extra postage paid were ignored. Customer service either don't reply to emails or tell lies on the telephone as to what is happening.
Unless you are completely sure about what you want to order then do not do it and go somewhere else.