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Giovanni D.

Contributor Level

Total Points
80

1 Review by Giovanni

  • Pro:Direct Soccer

8/23/19

I honestly don't know where to begin with this.

I made an order on 12th August for a personalised pair of football boots. I got next day delivery and the personalisation said it would take 4-6 working days. Ok so Thursday 15th-Monday 19th.

Monday 19th comes around and not a single email or any update. I call to be told that the boots are in the Czech republic and they will make a note.

Tuesday 20th, no update.

Wednesday 21st, no update.

Thursday 22nd, no update.

Now Friday 23rd, no update. When I call I get told "We've put a note in and there is nothing else we can do, we don't know where the boots are, all we can say is that we have notified the team". Ah yes very helpful, so you have no idea where my boots are or a delivery date despite the fact that you are now significantly over the promised delivery time.

Absolutely useless company and I wish I had NEVER ordered from them. Please do yourself a favour and go straight to Nike or Adidas, or wherever else. Don't give yourself the hassle. At this point I will be lucky to even get my boots.

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