Disgusting after sales policy... actually clearly don't have an after sales policy. I wish I had looked at reviews before spending more of my hard earned cash on this shocking excuse for a 'COMPANY'. They took 3 weeks to respond to my email complaining of the quality of my sons £175 boots. Eventually told me to return them at my own expense, then 2 weeks later I receive the same faulty boots with no explanation! I have spent hundreds of pounds with Pro direct but they wont get another penny from me... shocking!