mark h.

DO NOT USE! Ordered 2 items which both said were in stock and ready for dispatch. 1 item delivered and 1 item missing. Phoned to ask where it was to be informed they're not in stock, haven't been in stock for a while and likely be a couple of weeks before they come in stock, (Not good when it was meant to be an xmas present!) Item that was delivered, was too small (Not their fault but the make of tog was very narrow). Here comes the disaster, you got to send back and wait for the money to hit your bank. After 9 days of waiting, I decided to phone them, the gentleman on the phone said the money was sent back to my account 3 days prior and should be in the account within 24hrs. I waited 48hrs and decided to ring them back as the refund hadn't hit my bank. I was then told that they hadn't processed the refund! This after their customer service advisor had told me they had, they wouldn't do a same day transfer and I had to wait another 3 - 5 days. Yes, i'm still waiting. DO NOT USE, liars and imcompetent