Pro:Direct Soccer

I made a simple order on 2 October with premium service and payment for delivery by 6 October. That day came and went with no news. After a lot of unhelpful back and forth by email (no phones), they finally conceded on 25 October that not only did they not have the item in stock, but that there was no prospect of securing it from their supplier. It will now take 3-5 days to get a refund. (We'll see). A thoroughly unsatisfactory experience. Would never use again and regret not reading other reviews in advance. Would give no stars if that was an option.

Purchased adidas predator edge plus in August £160 these have now started to come away at the seems. I was happy to sent these back but they were unable to tell me how long the issue would take to sort leaving my son with no boots.

We ordered cleats, size 9 in Women's. They sent us a size 9.5 mens, then refused the return due to the mailing label on the box. Said they were worn which is impossible as they dont even fit! They're men's cleats. They kept our money. Will not use again. Be cautious

I ordered my son a pair of boots from there website and paid £14 to sign up for express delivery i got a email stating that its will be here next day. 5 days later the boots still haven't arrived.you cant speak to know one so i had to do the live chat box in the bottom corner of the screen for the lady to say that the boots have been dispatched straight from Nike therefore they use their own delivery service so they cant help.
Well if i would of known that i would of brought them direct from Nike.Disgusting service

The costumer service is based on the UK and have an outdated business model and bad costumer service. I paid for shipping to get my Jersey on time to watch my game and 3 days latter I was still dealing with customer service about crazy requirements. I don't need the product anymore and they still haven't refund my money. Plus once the order is placed there is no way to cancel it online and there is no valid phone number to call.

I have bought several pairs of boots from Pro Direct in the last few years. I am losing faith with them now. 2 pairs I purchased ripped at the front after being worn once and twice. They did refund me the pair I returned which was good service. I am in process of returning the 2nd pair. One pair were Nike and the other were DiaDora. Ripping after being worn once is just so unacceptable. Your firm need to look at the suppliers providing boots like that.

DONOT use them, I have order 2 cricket shoes, their delivery was delayed and whenever I asked them about my product, they never helped me. They sent me the same email again and again. It take ages to get that courier. Now when shoes arrived to my place, custom asked for NZ$200. They should have mentioned somewhere on their site that people need to pay custom. This kind company should be closed or banned from the market.

Dont even think of trying to return something to this company. They will claim that they never received it and will not refund you. Even if you have proof of delivery of the return to their company. What a scam

Order boots two weeks ago for £230 and no sign of the boots. They message me an automated message saying they are coming from adidas direct but this has been over two weeks ago now and no one from the company is getting back to me. Also saying they can't cancel the order because the order is coming from adidas. Can't contact anyone on the phone. Or email and live chat doesn't work.

I placed my first order and never got the product. They kept me waiting for it. They even lured me to get their lifetime membership for nothing. Never going to order from them again. It was a very disappointing, bad experience.

AVOID AVOID AVOID
Awful customer service. Ordered a full kit for my under 9's football team. They sent me the shorts and socks but no shirts, waited 2 months for them and was told the remainder of my order had been cancelled, tried to send the shorts and socks back as they are no use to me but was advised with it being after 28 days I now can't return them. Tried emailing and chatting on live chat but getting passed from pillar to post, no way of getting hold of them by phone. An unbelievable shocking experience.

AVOID!
Do not order from this company. They take your order and then when you contact them after a week to chase as you have heard nothing are told that they have no stock and don't know when they will get stock.
Then when you say you want to cancel your order and be refunded, they refuse

I would not recommend taking a chance with your hard earned money and purchasing from this company. Sent back 2 minute worn cleats that were 230.00. Ordered the same size that fit before but these didn't fit the same. Amy will tell you that they were too worn to refund then the game starts.

The worst and stubborn customer service reps. They indicated recipient name on parcel wrongly though it was clearly indicated on their website. No prompt help. I contacted them before order got delivered to wrong person but they did not offer any help. They neither looked into my account to see what is the correct recipient name. Important thing that they did not start an investigation. Only after 3 days and fourth time when I contacted them in Live Chat they started an investigation.

Sent back faulty boots in sept for an exchange. Contact customer services and speak to a different rep each time. They consistently ask for proof of postage which I send then I dont hear again. Disgusting customer service. I will file a small claims court case if I dont get exchange or refund

After paying £180 for a pair of boots, they didn't deliver them and are refusing to give me a refund. I am now taking legal action. Absolute shambles of a company will never use again. Customer service doesn't take any ownership at all.

Ordered Adidas 17+ tango turf boots. Arrived quickly but the boots are very different in size. One fits my son, the other doesn't. Sent hem back to be told they are fine. I begged them to take another look and was told that there is no size issue and they will not change as boots are now worn. My son tried them on for a matter of minutes. Didn't kick anything. Didn't go outside. The boots are exactly as you supplied them to me. This was my sons Christmas present. I'm not wealthy. But I will replace these myself so he has something to wear. Never again from this company. Pro direct, I'm sure you have received the photos I sent you on Friday. They show the two boots side by side with identical objects sat where the boot grips an ankle. One is snug, the other has a massive gap and doesn't grip the object at all. That's going to Adidas, Trading standards, and anyone else that can help in applying pressure to you. This is a bad company. For goodness sake don't buy from these people.

If you have no problems the company is fine. However we had to return a pair of boots which were faulty. Exchange boots were ordered but the postage for the faulty boots was never paid back in spite of their terms and conditions saying it would be.
Another time boots were ordered by next day special delivery, they didn't turn up for 3 days. Requests for return of the extra postage paid were ignored. Customer service either don't reply to emails or tell lies on the telephone as to what is happening.
Unless you are completely sure about what you want to order then do not do it and go somewhere else.