After the order, I got this email to cancel the order:
Thank you for your recent order ******* with Pro:Direct.

We are very sorry to confirm that any items you have purchased from the list below;

*******

Adidas Predator Accuracy+ FG - Core Black/Core Black/White

*******

Adidas Predator Accuracy.1 FG - Core Black/Core Black/White

*******

Adidas Predator Accuracy.1 Low FG - Core Black/Core Black/White

*******

Adidas Predator Accuracy.2 FG - Core Black/Core Black/White

*******

Adidas Predator Accuracy.3 Laceless FG - Core Black/Core Black/White

*******

Adidas Predator Accuracy.3 Laceless TF - Core Black/Core Black/White

*******

Adidas Predator Accuracy.3 FG - Core Black/Core Black/White

*******

Adidas Predator Accuracy.3 TF - Core Black/Core Black/White

*******

Adidas Predator Accuracy.4 FG - Core Black/Core Black/White

*******

Adidas Predator Accuracy.4 TF - Core Black/Core Black/White

*******

Adidas Predator Accuracy.4 IN Sala - Core Black/Core Black/White

*******

Adidas Kids Predator Accuracy.1 FG - Core Black/Core Black/White

*******

Adidas Kids Predator Accuracy.3 FG - Core Black/Core Black/White

*******

Adidas Kids Predator Accuracy.4 FG - Core Black/Core Black/White

*******

Adidas Predator Accuracy+ FG - White/White/White

*******

Adidas Predator Accuracy.1 FG - White/White/Core Black

*******

Adidas Predator Accuracy.1 Low FG - White/White/White

*******

Adidas Predator Accuracy.2 FG - White/White/Core Black

*******

Adidas Predator Accuracy.3 Laceless FG - White/White/Core Black

*******

Adidas Predator Accuracy.3 FG - White/White/Core Black

*******

Adidas Predator Accuracy.3 TF - White/White/Core Black

*******

Adidas Kids Predator Accuracy.1 FG - White/White/Core Black

*******

Adidas Kids Predator Accuracy.3 FG - White/White/Core Black

*******

Adidas Kids Predator Accuracy.4 FG - White/White/Core Black

*******

Adidas X Speedportal+ FG - White/White/Core Black

*******

Adidas Copa Pure+ FG - White/White/White

*******

Adidas Copa Pure.3 FG - White/White/White

*******

Adidas Kids Copa Pure.3 FG - White/White/White

That you ordered was unfortunately released to our website at the incorrect wrong price which since has now been updated on our website showing the correct price. As a result of this your order has been cancelled. We will ensure that any money debited from your accounts for these orders will also be refunded. Please allow up to 3-5 working days for the refund to appear in your account.

You can go ahead and replace the order online for the item(s) you require for the correct price that is now advertised.

Any other items that you purchased along with the items above have not been cancelled and these products will be fulfilled. Once they have been dispatched out you will receive an email containing the tracking details.

Apologies for any inconvenience.

If you have any further questions, please do not hesitate to contact us again.

Best Regards,

Amy

US Customer Support

http://www.prodirectsoccer.com/us/

*******@prodirectsport.com
PRO:DIRECT SPORT
Unipart Logistics
3515 Naturally Fresh Blvd

Suite 520, College Park
Atlanta, GA
*******
United States

FAO:
Shannon Gent – P2P
Daniel Cheeseman – P2P
Nicole - Prodirect Transit Team
Urszla - Prodirect Transit Team
Jordan - Customer Services Prodirect
Jai - Customer Services Prodriect

Good day to you all,

On the 30th November 2020 ordered and paid for the following items from Prodriect:

England rugby training shirt *******
All Blacks T shirt and Lions T shirt *******

I paid postage for all items and trusted Prodirect to deliver.

The next thing I got was an e mail to say that the items had been delivered and to rate the service? I had received nothing.

I reported this and then there followed an e mail battle between P2P/Prodirect and myself. I have never felt so angry and let this show in my mails which I apologize for… but it was so infuriating. I couldn't believe that it was so hard to understand. I requested a full refund several times and this was repeated by Nicole and Jan, so Prodirect knew I wanted my money back, yet still dragged the matter out.

Then yesterday to my shock the England shirt was delivered to my colleague who signed for it. I looked at the tracking and it said that all items had been delivered… a lie.

Who signed for the All Blacks and Lions shoirts?

PLEASE DO NOT LIE, I know that they have not been delivered.

This has been the worst online shopping I have EVER done and both of your companies are so lacking in customer services. Neither of you have customer contact numbers that people can call and explain. You both actually shy away from that?

PLEASE PLEASE PLEASE deliver my shirts and I will NEVER contact you again! Honestly this has been a nightmare.

Totally exhausted by you

John

Ok so do NOT rely on Prodirect Soccer to forfil pre-orders as they are an inept company run by staff who have no customer service training what so ever!?

I pre-ordered the Limited edition adidas Copa70 boots well in advance and received the order No, after check *******@PDS that the boots were available to purchase in the size that I wanted the order I had placed would be honoured HOW WRONG I WAS!

Several days after I should have received the order NOTHING no boots no email NOTHING!

I sent a request asking what had happened and where my order was and thus is the reply I got

Dear Sir/Madam,

Order: 1302xxxx

Thank you for your email. I have taken a look into your order, and upon checking with our warehouse, have unfortunately had to cancel your order due to the unavailability in stock. With regards to the refund, please allow 3-5 working days for the funds to return to your account depending on your bank if you are a UK customer. If you are an international customer, please allow 7-14 working days for the funds to return to your account, depending on your bank.

I apologise for the inconvenience and confusion caused, and that you were not informed of this earlier.

If you have any further queries, please feel free to contact us on the below telephone number or reply to this email.

Best Regards,

Alexandra

Customer Services

Simple NOT GOOD ENOUGH is what this is!?

Had I know that there was insufficient stock I would have purchased them direct from adidas or a multitude of alternative sources!?

I am a collector of all the Limited edition adidas Copa Mundials and now because of complete ineptitude I no longer have the chance to own a pair unless I pay overpriced eBay prices!?

I asked PDS how they would like rectify their error and did NOTHING and offered free postage on my next order which NEVER be placed any way!?

Do NOT

Rely on PDS to honour orders!

Do the sensible thing and go DIRECT to adidas, Nike, Puma or whoever the manufacturer is or to a 3rd party suppiler who will give you the basic level of customer service the is simply NOT given by any member of the PDS team.

Today I called again unfortunately the person I spike to was untrained in how to speak to a customer and even when she went off to speak to a manager was unable to provide a solution to the error PDS had caused simply DISGUSTING!?

Please save you time and money and

GO DIRECT TO THE MANUFACTURER!

I ordered two rugby boots. Only one was dispatched, I promptly raisec the issue to the customer service team of pro direct rugby (I think that "AMATEUR DIRECT RUGBY" would be a more suitable name for the company as these people are very unprofessional for the reasons I will describe in this review!).

After immediatedly raising the issue to the customer service team via e-mail and getting a blurry 1st reply (as apparently the customer representative in question couldn't even handle a copy/paste and pasted the same item twice!), and having clarified this first misunderstanding, I was told the item that was yet to be dispatched was going to be dispatched shortly and that I was going to get an e-mail when the boots were indeed dispatched.
Of course and as you can imagine this never happenned. A week went by and I sent another e-mail. Again, they did not reply, and so I sent another. And then, someone replied referring to the item that was indeed dispatched but not to the other one that wasn't dispatched (imagine for a second if my order would have had more than two items!... I can only imagine them saying "mate, this is harder than quantum physics!"). I sent another e-mail, and then another, and another, I sent them messages through their Facebook Official webpage, I tried and called them via skype (as I'm located in Australia) to number provided, I sent them another e-mail (this time providing my mobile number and asking if I could pls get contacted by anyone in their customer service team), and another one, and so on. They never replied. I had to come to this webpage to get a reply, and so I did, and I got contacted by poor "Jai" (you can reach him/her at *******@prodirectsport.net), who I'm sure and judging by the recent significant amount of negative reviews "pro" direct rugby has been getting, has apologized in the last couple of days more than he/she'll ever apologize in the rest of his/her life!. And so, "Jai" apologizes and explains he/she has contacted their warehouse team to investigate the state of my order. I then ask to escalate this issue, as I need to get the boots (which were a christmas present for one of my children) before a certain date, as I'd be flying home for christmas (from Australia). This is when "Sharon" (whom you can reach at *******@prodirectsport.com -I SUGGEST YOU ESCALATE ANY ISSUE YOU HAVE RIGHT AWAY, as, again, the customer service team is very incompetent -for lack of a more politically correct word-) jumps in. This is when the old saying "a fish rots from the head down" starts making sense in this whole hassle. "Sharon" doesn't do absolutely anything but only apologizes and assures me poor old "Jai" is doing his/her best to get my order on track (note that by then, I've already sent more than half a dozen e-mails to try and get a reply from anyone, facebooks msgs, etc). To which I reply explaning my situation and thus I needed a response urgently. To which "Sharon", apologizes once again assures me her subordinate is doing his/her best to get the order status (at this stage I started to suspect that "Sharon" was an automated e-mail response, but a bot would probably have better writing skills and so I concluded Sharon was indeed a person in a managerial role).

Next day, again, an e-mail to poor "Jai" asking for an update on the situation of my order. And so, and once again, "Jai" had to apologize and confirmed what I suspected from a very beginning. THE ITEM IN QUESTION WASN'T IN STOCK. In Jai's own words
"They have explained that unfortunately the item that you ordered encountered a problem when our team went to pick the item from our shelves. Our system showed that there was sufficient items left in stock, however when we went to pick the item for you it was found out that this figure was incorrect. As result your order was stuck in an erroneous state.
Therefore, I can confirm that we do not have the product in stock and we are unable to send the item out to you.
Again, I'm incredibly sorry for the inconvenience that this has caused and the time that this has taken, and have arranged for the item to be cancelled from your order and for the funds captured for the item to be refunded back to you - as you have used an international card this can take 10-15 working days to clear however it is usually quicker.
In addition to this I will also be actioning a refund of the full delivery costs paid for your order to your card - again this can take between 10-15 working days to clear and I will keep an eye on both of these refunds to ensure that they are successful.
Once again I offer my sincerest apologies for the confusion and inconvenience that this has caused."
Note how Jai is constantly apologizing and had to unilaterally make the decision of my refund (not giving any other option) -WHICH I HONESTLY DON'T KNOW IF I'LL GET!... WILL I GET MY REFUND, "PRO" DIRECT RUGBY!?...-, which if it happens it will take 10 to 15 working days.
And so I ask "if the warehouse team was aware there was no stock, why didn't I get notified promptly?" but then again if "Sharon", who is a manager, doesn't care about the company's customers, why would the little guy in the warehouse care?... IF A MANAGER DOESN'T LOOK AFTER THE COMPANY BUSINESS, WHY WOULD HIS/HER SUBORDINATES WOULD!?... "THE FISH ROTS FROM THE HEAD DOWN"...

IT'S CLEAR TO ME THAT PRO DIRECT RUGBY IS A SCAM, THEY TAKE ORDERS WHEN THEY LACK OF STOCK AND THEN THEY HOLD THE MONEY FOR A SIGNIFICANT PERIOD OF TIME. THIS IS A SCAM.

I replied to Jai's last e-mail asking for a compensation and, because this whole thing was a huge hassle (and it will be from you if you buy from them!), I do not think that a refund of my money that I've paid for the item + the delivery cost was enough and it's not, my definition, a compensation (again, this is my money -which they are still pending to pay me back).
"Sharon" then replies of course, apologizing, and then tells me:
"I am highly confident as a senior manager that Jai has done everything to appease this complaint and has done everything we would offer for this situation we would not offer further compensation for this issue at this time. Please do be assured that your complaint has not been hidden and we have conversed to our management team and we have all agreed that jai has offered what we as managers would offer at this time for the item not being able to be fulfilled.".
Note the grammatical errors that "Sharon" makes in her e-mail (which not only confirmed she's indeed a person and not a bot but also made me read her response a couple of times as it was hard to understand what she was trying to say).
And so, as you can also note, the whole management team has agreed that a refund for an item that was not dispatched and that it took them more than 20 days to confirm there wasn't any stock (not to mention the amount of my e-mails I've sent/ time I've spent trying to get an status of my order from them), plus the 15 working days (3 weeks) that it could take for me to get my money back, is indeed "compensatory" enough. This is customer abuse and if provided with a UK's ombudsman contact details, I would not hesitate to report, but, for now, I'll stick to this review.
If any manager other than "Sharon" reads this e-mail -as "Sharon" has shown no interest in this company's ex customer-, I would gladly discuss this whole incident with him/her. But I honestly don't think this is going to happen, because "the fish rots from the head down.".

Thanks for waisting my time, "pro direct rugby".

So, again, AVOID THIS RESELLER IF YOU WANT PROFESSIONALISM AND COMPETENCE. INSTEAD, GO TO OTHER RESELLERS LIKE LOVELL RUGBY.

I don't lnow to start, this company is a scam, Sham, diabolical service and giving one star is well if there was a zero then wouldn't even give that. I ordered boots last week which should
Arrive Saturday and nothing. So I rang them Saturdays to find out boots not in stock, they took 85.95. Then told me it's a pending transaction and will be refunded and I had to pay again for a second pair which will arrive Tuesday and today I have rang again and they said these ones are not in stock and was a system error.
They said they will ring wearhouses and check and then found out there was a pair reserved which they sent to someone else by accident. So they then told me I have to pay again for another pair and choose another different pair. Bear in mind there are for a 7 year old. So far I have paid 2 x £85.95 and now there asking me to pay again which I carnt do.
I have been on hold 40 mins while they try and find a way to sort this and have spoke to 4 people this morning who have all said different things. I have refused to pay another 85.95 and now we are at an point where they can not do Anything and can not guarantee another set of boots will arrive by the end of the week. This is the worst most disappointing service I have ever received and they are saying they don't know what to do.
They just have to post the boots and send them out it can't be that hard.
Update someone came back to me and said that the wearhouss don't stocks the boots what are showing in stock, they just have to show that boots are in stock so they don't look empty on the website and apologies and they don't guarantee any delivery.
I dread anyone who orders anything from these for Christmas, it won't go down well and if you type in
The name of the company.
Now they came back again and said they mixed up as Orfer and they may turn up Thursday and if they don't ring back up and then I can ask for a refund or another pair.
This is getting worse and I am still on hold. I asked for a manager to be told no and I could wait up to an hour for a response, and they I got told I can email someone to make a complaint and get help and that he has to go off the phone as he has other customers to deal with on the phone.
And now I am back on hold again, I can not get a refund I can not get an exchange and I can not get an answer and not even a guaranteed date for the product coming and now I am getting told to email in to them to.

ORDER NUMBER *******

Pro Direct have had my U12's football teams order for 1 month, £585 worth of kit and balls, all I have received so far is 1 pair of shorts (£13).

Pro Direct representatives keep blaming there new system for their utter in-competence

Agreed a refund 10 days ago but NO refund as of yet, called 3 times chasing my refund and told different things every-time. So far I have spoke to Charlie, Amy and Petra.

Every-time you call it takes 20-30minutes for them to answer, no one has yet replied to my emailed official complaint and no one has replied via the messaging service you get in your account page. I have also tried to contact PD by Twitter with zero luck.

The latest on my refund is that they can't instantly refund as it is such a large amount that the 'financial department' have to put the funds directly into my bank account. (I'm being penalised for spending so much with them!) this was only relayed to me at the 3rd time of chasing my refund. God only knows what the first 2 agents were fobbing me off with.

As I STILL HAVE NO REFUND, my team can't buy elsewhere as PRO Direct still have our money

Pro Direct soccer are easily the WORST company I have ever dealt with - I feel like they have stolen my U12's team money. I have made all parents aware of this and the other teams in our club - DO NOT BUY from Pro Direct Soccer

Seriously, if my refund doesn't happen in the next few days I will take these fraudster to small claims court and contact VISA for a charge back.

Again, to reiterate, I feel extra bad as it is not my money I am chasing, it is my U12's football teams money out of the teams community account.

I anyone form PD id reading this and have an ounce of decency they will call me on *******2444 reference order number *******.

Won't be using this company again!

The pricing and selection are amazing and they have boots that can not be found else where. THAT IS EXACTLY WHY THEY ARE NOT LEGIT!

Placed an order for three pairs of boots, two Nike Tiempo IV and one Adidas 11Pro, via http://www.prodirectsoccer.com/us. Paid for the transaction using my Visa card. Received and email stating that my card was declined due to having the wrong mailing address. Although the correct address was displayed in my pro-direct-soccer account. Gave them the benefit of doubt and placed the same order again, this time using my PayPal account. Once again, I received an email stating that my card was declined due to having the wrong mailing address. Although I did not even use a credit card!

I sent an email the us customer support office, *******@prodirectsport.com, asking about the status of my order. I got one of the most bizarre email response form an online retailer. I have pasted the email copy to the end of my review, judge for yourself.

I called the UK customer service at *******020, spoke with a lad named James. I explained my dilemma and provided him with my order number. Unfortunately, not only he was not able to find my order he kept addressing me with various different names. Even though I was nothing but polite over the coarse of our conversation, he hung up on me!

Since they were the only online store that offered the brand, style and price that met my needs, I tried once more to place my order. This time the boots that I wanted were not even showing up regardless of the parameters/filters I used to complete the search on http://www.prodirectsoccer.com/us! Here is when it gets interesting (for a tech geek). I cleared my browsing history and cookies just for grins. Would you believe it, the search results were different and both shoes were now displayed at much lower prices than before! My original order for the three shoes was $400+ and now the same order was $275+. Needless to say, once I place the order the third time and paid via PayPal, I received an email stating that my credit card was declined due to having the wrong mailing address!

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Dear Customer,

Unfortunately due to the high amount of orders placed using fraudulent bank cards online, our bank has requested that we take extra care whilst dealing with orders that follow a particular pattern/scenario, this includes the following:

- Delivery to an city/area/country of which we have received issues from in the past
- Delivery to a country where the credit/debit card is not registered
- The card used is issued in a country different to the one you have specified as your billing address (excludes AMEX)
- Multiple orders in quick succession (through not only us but our online e-commerce handler)
- Details matching an already blocked account
- The card used does not match the one authorized on that account
- Including other reasons we feel like this order may not be genuinely placed by the cardholder

I am afraid that this means that we have been unable to process your order successfully.
In order for us to process your order, we would request that you forward us a copy of the address shown on your bank statement as well as the last 4 digits of the card you are using.

-----We have no interest in any financial or personal information found in the bank statement-----
-----We only request proof of your address on headed paper as well as the last 4 digits of your card-----
-----Please cover all confidential information for your own privacy-----
-----All emails are treated and dealt with confidentially and securely-----

This could either be in the form of a screen shot from your online banking or a scanned copy of your statement.

If you have paid via PayPal then please follow the same procedure however it is not necessary to include a card number.

We can also accept a screenshot of the transaction in your account if the order has already progressed to a stage where funds have been reserved or debited in your account.
In relation to this, if you are paying using the same payment details as a previous order and we have requested this confirmation, we will accept a screenshot of the transaction within your account (again, please cover all confidential information).

We sincerely apologize for any inconvenience that this may cause to customers that are genuine and realize that to many this may this may seem unorthodox, however we take credit card fraud very seriously and apply the strictest measures to ensure the security of all our genuine customers.

All details are dealt with and disposed of securely once received and you shall be contacted asking to replace the order once a valid statement has been received and confirmed. Please do not replace the order until you hear from us as the account may still be blocked meaning the order would not be accepted by our systems regardless of if we approve the statement or not.

With Regards
US Customer Support

The information in this email is intended only for the addressee(s) named above. Access to this email by anyone else is unauthorised. If you are not the intended recipient of this message any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. Pro Direct Sport can't guarantee that any attachments are free from viruses or other defects and accept no liability for any losses resulting from infected email transmissions. Please note that any views expressed in this email may be those of the originator and do not necessarily reflect those of this organization.

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