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1 Review by Dan

Pro:Direct Soccer

Pro:Direct Soccer

1/28/19

Ok so do NOT rely on Prodirect Soccer to forfil pre-orders as they are an inept company run by staff who have no customer service training what so ever!!??

I pre-ordered the Limited edition adidas Copa70 boots well in advance and received the order No, after check online @PDS that the boots were available to purchase in the size that I wanted the order I had placed would be honoured HOW WRONG I WAS!!

Several days after I should have received the order NOTHING no boots no email NOTHING!!

I sent a request asking what had happened and where my order was and thus is the reply I got

Dear Sir/Madam,



Order: 1302xxxx

Thank you for your email. I have taken a look into your order, and upon checking with our warehouse, have unfortunately had to cancel your order due to the unavailability in stock. With regards to the refund, please allow 3-5 working days for the funds to return to your account depending on your bank if you are a UK customer. If you are an international customer, please allow 7-14 working days for the funds to return to your account, depending on your bank.



I apologise for the inconvenience and confusion caused, and that you were not informed of this earlier.

If you have any further queries, please feel free to contact us on the below telephone number or reply to this email.

Best Regards,

Alexandra



Customer Services

Simple NOT GOOD ENOUGH is what this is!!??

Had I know that there was insufficient stock I would have purchased them direct from adidas or a multitude of alternative sources!?

I am a collector of all the Limited edition adidas Copa Mundials and now because of complete ineptitude I no longer have the chance to own a pair unless I pay overpriced eBay prices!?

I asked PDS how they would like rectify their error and did NOTHING and offered free postage on my next order which NEVER be placed any way!??

Do NOT

Rely on PDS to honour orders!!

Do the sensible thing and go DIRECT to adidas, Nike, Puma or whoever the manufacturer is or to a 3rd party suppiler who will give you the basic level of customer service the is simply NOT given by any member of the PDS team.

Today I called again unfortunately the person I spike to was untrained in how to speak to a customer and even when she went off to speak to a manager was unable to provide a solution to the error PDS had caused simply DISGUSTING!!??

Please save you time and money and

GO DIRECT TO THE MANUFACTURER!!

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