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1 Review by Nicholas

Pro:Direct Soccer

Pro:Direct Soccer

10/23/18

I don't lnow to start, this company is a scam, Sham, diabolical service and giving one star is well if there was a zero then wouldn't even give that. I ordered boots last week which should
Arrive Saturday and nothing. So I rang them Saturdays to find out boots not in stock, they took 85.95. Then told me it's a pending transaction and will be refunded and I had to pay again for a second pair which will arrive Tuesday and today I have rang again and they said these ones are not in stock and was a system error.
They said they will ring wearhouses and check and then found out there was a pair reserved which they sent to someone else by accident. So they then told me I have to pay again for another pair and choose another different pair. Bear in mind there are for a 7 year old. So far I have paid 2 x £85.95 and now there asking me to pay again which I carnt do.
I have been on hold 40 mins while they try and find a way to sort this and have spoke to 4 people this morning who have all said different things. I have refused to pay another 85.95 and now we are at an point where they can not do Anything and can not guarantee another set of boots will arrive by the end of the week. This is the worst most disappointing service I have ever received and they are saying they don't know what to do.
They just have to post the boots and send them out it can't be that hard.
Update someone came back to me and said that the wearhouss don't stocks the boots what are showing in stock, they just have to show that boots are in stock so they don't look empty on the website and apologies and they don't guarantee any delivery.
I dread anyone who orders anything from these for Christmas, it won't go down well and if you type in
the name of the company.
Now they came back again and said they mixed up as Orfer and they may turn up Thursday and if they don't ring back up and then I can ask for a refund or another pair.
This is getting worse and I am still on hold. I asked for a manager to be told no and I could wait up to an hour for a response, and they I got told I can email someone to make a complaint and get help and that he has to go off the phone as he has other customers to deal with on the phone.
And now I am back on hold again, I can not get a refund I can not get an exchange and I can not get an answer and not even a guaranteed date for the product coming and now I am getting told to email in to them to.

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