I bought a soccer shirt. Even if Italian the son of one of our friends loves Tottenham spurs. Then I buy their shirt for his birthday (not easy to find it in Italy). I paid it via Paypal. A day later I have received an email from them telling me that if I would not provide them additional documentation they would have cancelled the order. Now... I paid for the shirt via Paypal: I bought everything from everywhere using their services. It is the first time it happens. My feeling is that they are not that professional.