PrinterPix UK

Awful company I received my album and 5 of the photos where either Headless or unrecognisable Terrible

I am incredibly disappointed with the appalling service and product quality from PrinterPix. I placed an order on December 20th, 2024, spending £69.93 for six personalized calendars as heartfelt gifts for my family in Italy. This order was of great sentimental value, and I spent hours uploading photos, adding custom events, and ensuring every detail was perfect.

Delivery Disaster: The calendars arrived late on January 2nd, 2025, completely missing my deadline for gifting them during my trip to Italy.

Horrible Quality: When I finally saw the calendars, they were completely unusable:
Pictures were poorly framed, despite my careful edits.
All the custom events were gone.
The calendars weren't even in the correct language (Italian).
There was no evidence of the effort I had put into the project. It's as if PrinterPix ignored my entire design.

Customer Service Failure: I contacted PrinterPix immediately with a detailed complaint. They responded within minutes asking for photos of the calendars and the packaging, which I provided on the same day (January 7th, 2025).

Since then, I have been completely ignored.

I even followed up on January 15th, but PrinterPix still hasn't responded. Their lack of accountability and customer care is appalling.

It's clear PrinterPix has no quality assurance process, nor do they care about rectifying their mistakes. A simple review of the design or a confirmation email before printing could have avoided this disaster. Worse, their silence after I sent proof of the issue shows their utter disregard for customer satisfaction.

If you value your time, money, and sanity, do not order from PrinterPix. They've wasted my time, ruined my gifts, and left me out of pocket with no resolution

I have ordered 2 photo books, that should arrive on the 6th of November. I have contacted with the customer service and I was told of course standard text "apologise.and so one". I paid for the rush delivery as I needed them for Thursday. My order still haven't arrived, and now I don't need it! Even still I don't know when my parcel will be delivered. I'm very disappointed and never again order from them. Of course I was informed that I can only have a part of refund for a delivery cost! Ridiculous! Now I'm expecting that parcel to put it straight away to bin. Wasted money, time and a lot of stress. I don't recommend it.

I placed an order with Printerpix well within their guaranteed Christmas delivery period, which was explicitly advertised as ensuring delivery for orders placed before the cut-off date of 18th December 2024. This guarantee was the sole reason I chose Printerpix over other providers. However, as of 27th December, my order has not arrived, and the experience has been nothing short of disappointing.

The only update I have received was on 20th December, stating: "Our team are busy putting a touch of magic on your personalized order. We'll send you another email with more updates as your order progresses."

Subsequent attempts to obtain information via email resulted in unhelpful responses directing me to check my order status online—something I had already done without success. On the morning of 24th December, I contacted Printerpix again to highlight that they were in breach of their own guarantee, but no response or resolution was offered.

It is now clear that Printerpix's advertised "Christmas Delivery Guarantee" is either misleading or outright false. Not only has this delay caused inconvenience, but it has also ruined the gift-giving plans I had carefully prepared for Xmas day. I trusted Printerpix to honour their commitments, and they have failed spectacularly.

What makes this situation even worse is that I am not alone—numerous other customers appear to have experienced similar issues, as evidenced by complaints on review platforms and forums. This suggests a systemic problem rather than an isolated incident. Luring customers in with a false guarantee and then failing to deliver on it is unacceptable and amounts to misleading advertising.

I would urge Printerpix to take accountability for this failure, address customer concerns proactively, and rethink their operational processes to ensure such lapses do not occur in the future. Customers deserve transparency, reliability, and respect for their time and trust—qualities that have been entirely absent from my experience with this company.

Until these issues are resolved, I cannot recommend Printerpix to anyone and will actively caution others against using their services.

Total waste of money incorrect printing alignment and the customer service is rubbish, doesn't want to talk about a refund or replacement of the items.

AVOID AVOID! Experience was awful! Ordered 6 album and none have been delivered! When I ask for a refund. They will only send email they will refund you, almost a month later, NO money back in your account! DONT BE SCAM

I spent around £50 on a large Sherpa blanket to use as a memory blanket with photos printed on. I waited for ages to receive it, but didn't mind the wait. When it finally arrived, I was so disappointed. Where there should be black in the picture, bits of it are a sort of fluorescent blue and it looks like the ink has run out. As soon as my partner saw the blanket he mentioned it. I am really upset. £50 down the drain as I cannot seem to contact them. I would also say I was expecting the Sherpa blanket to be better quality also. It is extremely think and not fluffy on one side as expected. Avoid this company.

Had an issue with an order which was messed up and ended up with me having to pay extra for a second set of - already exorbitant - postage. When the missing calendars arrived they all had holes punched at the bottom. Despite a reassurance in a reply to my trustpilot negative review that all would be resolved if I emailed their resolutions department, All my mails have been ignored and I am £6.99 out of pocket and with calendars with holes in them. I have absolutely no trust in their guarantees of quality and service. Next year we will try a different supplier so it is their loss in the long run.

Norah from customer service has helped me a lot even when I made an error on my book. Norah has always replied to my emails quickly and allowed me to get another photo book at a cheaper price. This is the best and easiest customer service I've ever had. I highly recommend you purchase from printerpix and email Norah if you need to get it touch.

I had a problem ordering an item and contacted customer services. Norah was very quick to reply to my e. Mail and gave me instructions to reorder but to send the order to her instead of continuing from the basket.
She took over from there and within a week I have received my order and it is perfect.
I shall continue to use Printerpix and hopefully Norah will be around if I need help again.

Poor print quality (all pixelated), long lead times (3weeks+), eternal chats (more than 6 weeks now) with ill-prepared customer service not willing to admit errors and refund for poor quality products. Avoid it!

Angelina was very helpful in sorting out my delivery costs. Whilst the website could have been clearer and communicated better, my experience was saved by the positive service I received from Angelina.

I ordered personalised wooden jigsaw puzzles which were intended as Christmas gifts. With the postage charges my order cost over £100, so these items are relatively expensive.
Printerpix sent the cheaper puzzles printed on hardboard.
Printerpix has ignored all requests to process a return and refund.
I am now forced to recover my money by raising a Section 75 claim with my bank.

A couple of days after my Dad passed away, my Mum asked me if I could get her a photo printed of Dad so she could talk to him. Not having the time or emotional strength to do this face to face, a quick google search and I arrived at Printerpix. The product itself was fairly priced so I went ahead with the order. When it came to delivery options... £19 for next day delivery! Due to the aforementioned time and emotional strength I sucked this up, yes it's ridiculous, but i didn't want to spend hours shopping for a photo, besides it would be here tomorrow... WRONG! It took over a week for the delivery to arrive. Again, at a point in my life where I had more strength and time I would have challenged this. £19 for next day delivery that actually takes over a week is DISGUSTING. Avoid at all costs people.

My fridge magnets came 3 weeks late and when they arrived they had the wrong pictures on them. Did get a refund but honestly not worth the hassle. Use another business.

This is a great site if you have many, many hours to create photos using antiquated software that has virtually no intuitive design and lacks clear documentation. There is documentation of sorts that you can probably find if you have nothing better to do than point and click all over every screen. Don't try contacting them via phone as I did and got static for each of the 9 calls attempted over 30 minutes. Of course I was calling their US number. If you complete an order you will learn that you get a confirmation order number but the total amount paid and what you purchased are no longer available to copy. They do have a chat option that is only available if you can manage to get to a point where you think you are ready to pay. The chat folks are a mix of bad and not too bad but have a tendency to just drop the chat leaving you with a message that chat is not available.
You can do much better using any of a few thousand other photo processing options.

Printerpix eventually got in touch with me. Excuses were made for the poor quality of the print I received. However it was blamed on me somehow. Nonetheless they decided as a one off they would allow me to have another print, which they talked me through how to re-order and they picked up the bill. This print is good and I am now able to use it for the gift it was intended for. Customer service on this occasion on line was pretty good