PrinterPix UK

Had an issue with an order which was messed up and ended up with me having to pay extra for a second set of - already exorbitant - postage. When the missing calendars arrived they all had holes punched at the bottom. Despite a reassurance in a reply to my trustpilot negative review that all would be resolved if I emailed their resolutions department, All my mails have been ignored and I am £6.99 out of pocket and with calendars with holes in them. I have absolutely no trust in their guarantees of quality and service. Next year we will try a different supplier so it is their loss in the long run.

Ordered a photobook on the 29th February. I am in the UK and I ordered from Printerpix UK as it says on my reciept. Despite paying for expedited shipping, it has turned up TODAY (after 20 days - nearly three weeks!) and it has a IMPORT VAT charge levied on it by UPS the carrier of £139. I have been informed that I will still be liable for this despite refusing delivery and the debt is handed to a debt collector. I received no warning about this! How can I be liable for an import tax when I am a UK citizen ordering from a UK website with NO associated warning.

Poor print quality (all pixelated), long lead times (3weeks+), eternal chats (more than 6 weeks now) with ill-prepared customer service not willing to admit errors and refund for poor quality products. Avoid it!

I ordered personalised wooden jigsaw puzzles which were intended as Christmas gifts. With the postage charges my order cost over £100, so these items are relatively expensive.
Printerpix sent the cheaper puzzles printed on hardboard.
Printerpix has ignored all requests to process a return and refund.
I am now forced to recover my money by raising a Section 75 claim with my bank.

Printerpix eventually got in touch with me. Excuses were made for the poor quality of the print I received. However it was blamed on me somehow. Nonetheless they decided as a one off they would allow me to have another print, which they talked me through how to re-order and they picked up the bill. This print is good and I am now able to use it for the gift it was intended for. Customer service on this occasion on line was pretty good

I had no issue with customer service. In fact, it was great doing business with them! They literally took care of everything in less than 10 minutes! No waiting on hold, no millions of numbers and prompts to choose. The representative answered, asked me to take pictures, waited while I emailed her and numerous times said if your not happy with the product we'll replace it and that's what she did! Fantastic! I will definitely do business with them again!

I have used PrinterPix on several occasions in the past, and have found them very supportive and helpful in their dealings with their customers.
The products that I have purchased from them have, in the main, surpassed expectations, and I've found the PrinterPix website is intuitive and easy to use when designing Photobooks.
A special mention for Norah Jones in Customer Services Dept - she had been very helpful (despite me calling her Nora) and went the extra mile.
All in all a great company.

Also vorab, Kundenservice Kayla war erste wirklich gute Hilfe in knapp 2,5 Wochen Ärger.
Erst hat bestellaufgabe nicht funktioniert, dann war Lieferzeit wesentlich länger wie angegeben, rpckmeldeunf auf nachfragen kamen Tage später ohne wirklich Informationen zu enthalten und zu helfen und dann kam das Produkt mit einem schlechten nicht vollständigen Druck an.
Habe nun Ersatz versprochen bekommen, hoffentlich klappt dies.

Norah from customer service has helped me a lot even when I made an error on my book. Norah has always replied to my emails quickly and allowed me to get another photo book at a cheaper price. This is the best and easiest customer service I've ever had. I highly recommend you purchase from printerpix and email Norah if you need to get it touch.

I ordered a photoalbum and received a product that was not meeting my expectations. However, the customer service, especially Norah, looked into this and really cared about my satistaction. She did a great job, reprinting my photoalbum to a very good standard and posting it to me at zero cost

I had a problem ordering an item and contacted customer services. Norah was very quick to reply to my e. Mail and gave me instructions to reorder but to send the order to her instead of continuing from the basket.
She took over from there and within a week I have received my order and it is perfect.
I shall continue to use Printerpix and hopefully Norah will be around if I need help again.

My fridge magnets came 3 weeks late and when they arrived they had the wrong pictures on them. Did get a refund but honestly not worth the hassle. Use another business.

Excellent quality, swift delivery and a very responsive helpful customer service team. I had a query with my order which was dealt with via live chat extremely quickly and efficiently. Would definitely use them again!

Perfect customer service kind and very friendly I solved my problem in just 5 minutes. Very satisfied with their speed congratulations

After a bit of to-ing and fro-ing with various members of the team, I just needed some help. Everyone I had spoken to were lovely, but my queries weren't quite answered. Then I spoke to Vincenzo, who was understanding of the situation, courteous and above all, did what he said he was going to do. I haven't received the photo books yet, but very happy with the customer service. Thank you.

Helped me loads when I had problem with order. Order otherwise is great quality and so soft! Would definitely buy again

I spent around £50 on a large Sherpa blanket to use as a memory blanket with photos printed on. I waited for ages to receive it, but didn't mind the wait. When it finally arrived, I was so disappointed. Where there should be black in the picture, bits of it are a sort of fluorescent blue and it looks like the ink has run out. As soon as my partner saw the blanket he mentioned it. I am really upset. £50 down the drain as I cannot seem to contact them. I would also say I was expecting the Sherpa blanket to be better quality also. It is extremely think and not fluffy on one side as expected. Avoid this company.

I ordered a photo book of a childrens story I've written. The pictures were quite roughly drawn and I didnt expect it to come out very well so I was absolutely knocked out by the quality of the product when it arrived a few days later, the pictures were reproduced perfectly and the cost was very reasonable. The whole process was clear and easy and the delivery took only a few days. I'd definitely recommend this company and will be using them again in the future.

I'm just writing 5for printerpix as I've just purchased my 8 personalised blanket 6 presents and one for myself and hubby marking special occasions I life. I got a picture of my dad who is passed away 24 years and I'm not a bit computer knowledgeable but when I put the blanket around my shoulders his picture is actually on my shoulder I had couple of technical issues just once and the customer service from Kayla was 10/10. I definitely recommend printerpix. Thanks again Kayla for all your patience ‍
I look forward to giving another personalised blanket as a present.

Regards,

Trudy.

Kayla aus dem Kundenservice hat mir sehr schnell geholfen mein Problem zu lösen.
Ich bin sehr zufrieden!

Vielen Dank!

Kayla was very efficient and friendly in helping me resolve an issue I had with a missing item from my order. Excellent customer service thank you.

Used the online chat service to establish the status of my order. The chat response was very quick and Kayla was the representative I chatted with. She very quickly updated me on my order and I'm hopeful I'll receive it tomorrow as I've paid for next day delivery and had expected it today.

Just off a live chat with Kayla. She helped with my issue quickly & efficiently. Very happy with the service received.