asked byon 12/10/20
It's fairly easy and they have several ways - call, email, live chat. I do think they need to invest in a FREE phone number as often it is a query with something that they have got wrong so customers shouldn't have to pay such a premium to sort it out. Sometimes it costs more to sort out than the query or error made. Email them first but this isnt a fast route to an answer but they do get back to you.