PrinterPix UKReviews 174

Awful company I received my album and 5 of the photos where either Headless or unrecognisable Terrible

I am incredibly disappointed with the appalling service and product quality from PrinterPix. I placed an order on December 20th, 2024, spending £69.93 for six personalized calendars as heartfelt gifts for my family in Italy. This order was of great sentimental value, and I spent hours uploading photos, adding custom events, and ensuring every detail was perfect.

Delivery Disaster: The calendars arrived late on January 2nd, 2025, completely missing my deadline for gifting them during my trip to Italy.

Horrible Quality: When I finally saw the calendars, they were completely unusable:
Pictures were poorly framed, despite my careful edits.
All the custom events were gone.
The calendars weren't even in the correct language (Italian).
There was no evidence of the effort I had put into the project. It's as if PrinterPix ignored my entire design.

Customer Service Failure: I contacted PrinterPix immediately with a detailed complaint. They responded within minutes asking for photos of the calendars and the packaging, which I provided on the same day (January 7th, 2025).

Since then, I have been completely ignored.

I even followed up on January 15th, but PrinterPix still hasn't responded. Their lack of accountability and customer care is appalling.

It's clear PrinterPix has no quality assurance process, nor do they care about rectifying their mistakes. A simple review of the design or a confirmation email before printing could have avoided this disaster. Worse, their silence after I sent proof of the issue shows their utter disregard for customer satisfaction.

If you value your time, money, and sanity, do not order from PrinterPix. They've wasted my time, ruined my gifts, and left me out of pocket with no resolution

I placed an order with Printerpix well within their guaranteed Christmas delivery period, which was explicitly advertised as ensuring delivery for orders placed before the cut-off date of 18th December 2024. This guarantee was the sole reason I chose Printerpix over other providers. However, as of 27th December, my order has not arrived, and the experience has been nothing short of disappointing.

The only update I have received was on 20th December, stating: "Our team are busy putting a touch of magic on your personalized order. We'll send you another email with more updates as your order progresses."

Subsequent attempts to obtain information via email resulted in unhelpful responses directing me to check my order status online—something I had already done without success. On the morning of 24th December, I contacted Printerpix again to highlight that they were in breach of their own guarantee, but no response or resolution was offered.

It is now clear that Printerpix's advertised "Christmas Delivery Guarantee" is either misleading or outright false. Not only has this delay caused inconvenience, but it has also ruined the gift-giving plans I had carefully prepared for Xmas day. I trusted Printerpix to honour their commitments, and they have failed spectacularly.

What makes this situation even worse is that I am not alone—numerous other customers appear to have experienced similar issues, as evidenced by complaints on review platforms and forums. This suggests a systemic problem rather than an isolated incident. Luring customers in with a false guarantee and then failing to deliver on it is unacceptable and amounts to misleading advertising.

I would urge Printerpix to take accountability for this failure, address customer concerns proactively, and rethink their operational processes to ensure such lapses do not occur in the future. Customers deserve transparency, reliability, and respect for their time and trust—qualities that have been entirely absent from my experience with this company.

Until these issues are resolved, I cannot recommend Printerpix to anyone and will actively caution others against using their services.

AVOID AVOID! Experience was awful! Ordered 6 album and none have been delivered! When I ask for a refund. They will only send email they will refund you, almost a month later, NO money back in your account! DONT BE SCAM

Total waste of money incorrect printing alignment and the customer service is rubbish, doesn't want to talk about a refund or replacement of the items.

I have ordered 2 photo books, that should arrive on the 6th of November. I have contacted with the customer service and I was told of course standard text "apologise.and so one". I paid for the rush delivery as I needed them for Thursday. My order still haven't arrived, and now I don't need it! Even still I don't know when my parcel will be delivered. I'm very disappointed and never again order from them. Of course I was informed that I can only have a part of refund for a delivery cost! Ridiculous! Now I'm expecting that parcel to put it straight away to bin. Wasted money, time and a lot of stress. I don't recommend it.

The quality of the printing is very poor and they are refusing refund. Professional pictures are all bleary, pictures are cut. Waste of a lot of money

Ordered a photobook on the 29th February. I am in the UK and I ordered from Printerpix UK as it says on my reciept. Despite paying for expedited shipping, it has turned up TODAY (after 20 days - nearly three weeks!) and it has a IMPORT VAT charge levied on it by UPS the carrier of £139. I have been informed that I will still be liable for this despite refusing delivery and the debt is handed to a debt collector. I received no warning about this! How can I be liable for an import tax when I am a UK citizen ordering from a UK website with NO associated warning.

Had an issue with an order which was messed up and ended up with me having to pay extra for a second set of - already exorbitant - postage. When the missing calendars arrived they all had holes punched at the bottom. Despite a reassurance in a reply to my trustpilot negative review that all would be resolved if I emailed their resolutions department, All my mails have been ignored and I am £6.99 out of pocket and with calendars with holes in them. I have absolutely no trust in their guarantees of quality and service. Next year we will try a different supplier so it is their loss in the long run.

Poor print quality (all pixelated), long lead times (3weeks+), eternal chats (more than 6 weeks now) with ill-prepared customer service not willing to admit errors and refund for poor quality products. Avoid it!

I had a problem ordering an item and contacted customer services. Norah was very quick to reply to my e. Mail and gave me instructions to reorder but to send the order to her instead of continuing from the basket.
She took over from there and within a week I have received my order and it is perfect.
I shall continue to use Printerpix and hopefully Norah will be around if I need help again.

I have used PrinterPix on several occasions in the past, and have found them very supportive and helpful in their dealings with their customers.
The products that I have purchased from them have, in the main, surpassed expectations, and I've found the PrinterPix website is intuitive and easy to use when designing Photobooks.
A special mention for Norah Jones in Customer Services Dept - she had been very helpful (despite me calling her Nora) and went the extra mile.
All in all a great company.

Norah from customer service has helped me a lot even when I made an error on my book. Norah has always replied to my emails quickly and allowed me to get another photo book at a cheaper price. This is the best and easiest customer service I've ever had. I highly recommend you purchase from printerpix and email Norah if you need to get it touch.

My fridge magnets came 3 weeks late and when they arrived they had the wrong pictures on them. Did get a refund but honestly not worth the hassle. Use another business.

Do not recommend, cheap and basic product. Very disappointed. Will not use this company again. Will not be giving as Christmas gift as not what expected.

I spent around £50 on a large Sherpa blanket to use as a memory blanket with photos printed on. I waited for ages to receive it, but didn't mind the wait. When it finally arrived, I was so disappointed. Where there should be black in the picture, bits of it are a sort of fluorescent blue and it looks like the ink has run out. As soon as my partner saw the blanket he mentioned it. I am really upset. £50 down the drain as I cannot seem to contact them. I would also say I was expecting the Sherpa blanket to be better quality also. It is extremely think and not fluffy on one side as expected. Avoid this company.

Angelina was very helpful in sorting out my delivery costs. Whilst the website could have been clearer and communicated better, my experience was saved by the positive service I received from Angelina.

Helped me loads when I had problem with order. Order otherwise is great quality and so soft! Would definitely buy again

We had a problem with a photobook arriving damaged by the couriers. We reported this and Kayla from Customer Services kindly arranged for us to have a replacement. Unfortunately the couriers did some slight damage to the replacement book. I contacted Kayla again saying that the damage was so slight that we would accept the book but they needed to have words with the couriers who were clearly careless. Kayla was wonderful and arranged for us to have a free smaller book as a goodwill gift. I cannot rate her high enough as far as customer service is concerned. The quality of the books is also fantastic. Such wonderful memories for us to keep.