Nick R.

A couple of days after my Dad passed away, my Mum asked me if I could get her a photo printed of Dad so she could talk to him. Not having the time or emotional strength to do this face to face, a quick google search and I arrived at Printerpix. The product itself was fairly priced so I went ahead with the order. When it came to delivery options... £19 for next day delivery! Due to the aforementioned time and emotional strength I sucked this up, yes it's ridiculous, but i didn't want to spend hours shopping for a photo, besides it would be here tomorrow... WRONG! It took over a week for the delivery to arrive. Again, at a point in my life where I had more strength and time I would have challenged this. £19 for next day delivery that actually takes over a week is DISGUSTING. Avoid at all costs people.

So I ordered 2 pairs of shoes and one of these was damaged. Fair enough, it's a warehouse business, these things happen, but what I do expect is for the company to take this seriously and resolve the problem. I had one simple question, as I still wanted the shoes; can these be exchanged? Sadly the moronic teenagers employed in their social media team don't want to resolve problems and seem more interested in challenging your date of birth, like they know better, because this was mistakenly wrong on their account (the day had stayed on the 1st, all other details correct). Once eventually informed by the employee who had the single communal brain cell that day that they didn't have any more in stock so could only refund, I noted that the shoes were shown in stock on their website leaving only 2 conclusions; 1) I had been lied to (pretty dumb lie as it cost you a sale) or 2) they are selling the damaged shoes that I'm returning!

What a shambles of a company. I certainly won't be using again.