Member since September 2015
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Couldn't give a zero otherwise I would have put a minus in front of that!
Where do you start with such an appalling company?
Maybe their lying and cheating? or maybe their incompetence in the industry?
Well they claim to be cheap but that's just a smoke screen. The sting is in the tail when you want to leave.
I hear myself saying 'you get what you pay for' but Talk Talk go well beyond that by totally peeing off all good paying customers.
I'm one of many who will never return to the company even if they offered me their best top, top packages for free.
The trouble is, is that they are so arrogant and stuck so far up their own backsides that they don't even so the value in good paying customers and spend more time trying to rub customers up the wrong way.
I used to use them for business and personal telephone and broadband and they screwed both of them up.
Bills, well they don't provide you with a bill (unless you want to pay an extra £4.50 per month) you have to take your time to log on to an account of theirs to find a bill. What happened to the legal requirement of presenting a bill for payment? Talk Talk's own rules.
Quote you a 12 month contract but send paperwork to say your on a 18 month contract. You never get confirmation of your agreed 12 month contract in writing.
Customer service - simply NONE WHATS SO EVER! They don't understand what that is. Try explaining that the system they are looking at showing an 18 month contract is incorrect.
Call centre's not in the UK staff cannot even speak correctly let alone English.
Give yourself at least a hour for a simple request.
Give yourself 2 hours plus for something like a error on your bill or a problem with your service.
CEO's office, well just more incompetent bods (telemarketers) pretending to hold power.
We used to be ex-directory and never had any scam calls, Talk Talk told us that we needed to change our old good number to have their so called fast fibre.
Since then we got a minimum of 3 calls a day from India on the brand new number. Data protection non-existent.
Talk Talk stole money from our account by overcharging and won't return it. They say we would have to put in a refund request!!!
If they do claim to credit you they don't pay you back but instead put it into what they call a 'My Account' a customer account owned by them that you can rarely access. If you can access you still can't transfer your money to your own bank account. A refund request is required !!
The list goes on and on but I'll save the rest for the legal system.......you should not only AVOID this company but share this story with as many potential customers of Talk Talk.
Talk Talk is the last thing that they do, talking is not something they are competent in doing!
Total waste of your time!!
Not interestedin anything, rude, unhelpful, just a paper pushing department, no advise, no replies and constant chasing.
Its a disgrace!! Do yourself a favour and save yourself the stress, they are not even worth considering if you need to solve a problem.
Police will tell you to contact them, they will push the paper around until they think you will be fed up and then tell you they can't do anything to help you!
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