PrinterPix UK

The quality of the printing is very poor and they are refusing refund. Professional pictures are all bleary, pictures are cut. Waste of a lot of money

Ordered a photobook on the 29th February. I am in the UK and I ordered from Printerpix UK as it says on my reciept. Despite paying for expedited shipping, it has turned up TODAY (after 20 days - nearly three weeks!) and it has a IMPORT VAT charge levied on it by UPS the carrier of £139. I have been informed that I will still be liable for this despite refusing delivery and the debt is handed to a debt collector. I received no warning about this! How can I be liable for an import tax when I am a UK citizen ordering from a UK website with NO associated warning.

Absolutely ridiculous customer service! I've been sent a free A5 hardcover photobook for 20 pages because I have used them such a long time ago. I spent a lot of time creating my photobook and trying to make it really nice - when I added it to my basket, it was NOT free, I only got 40% off. Sent a lot of emails more than a week ago, still no answer, I tried to chat online to someone after waiting 4 hours in the queue, when Viviana eventually started helping me -she gave me NO ANSWERS and just said she is helping other people as well! And then she cut me off! I will never use you again! No wonder I stopped using you in the first place! False advertising and extortionate prices for delivery!

Do not recommend, cheap and basic product. Very disappointed. Will not use this company again. Will not be giving as Christmas gift as not what expected.

I wish I could give zero stars!
Ordered 2nd December, they took the money straight away! It is now the 18th December and my items have not even been printed.
Cannot get any responses via any method, emails ignored, phones not answered over 2 hours on hold to live chat with 70 people in the queue and then cut off... this happens multiple times!
Generic covid excuses but other providers delivered why can't you?
Biggest bunch of cowboys! Avoid at all costs!

I placed an order with printerpix 16 days before their deadline of December 10 to get it by Christmas they took the money out in November it's the day after Christmas and I still haven't received it on their website it says they are in Florida but when you call you get the UK printerpix. I called last week to be sure it would be here by Christmas river Smith assured me it would be here by Christmas no matter what and it is not she sent me an email stating their delivery policy which made no sense because the delivery policy was over it had already been 25 Days Way past their delivery schedule that they promise. Now I'm trying to get in touch with them and they're not open... of course not it's the day after Christmas on a weekend so they knew when it didn't show up on Christmas I wouldn't be able to do anything about it.

We had a problem with a photobook arriving damaged by the couriers. We reported this and Kayla from Customer Services kindly arranged for us to have a replacement. Unfortunately the couriers did some slight damage to the replacement book. I contacted Kayla again saying that the damage was so slight that we would accept the book but they needed to have words with the couriers who were clearly careless. Kayla was wonderful and arranged for us to have a free smaller book as a goodwill gift. I cannot rate her high enough as far as customer service is concerned. The quality of the books is also fantastic. Such wonderful memories for us to keep.

I have used PrinterPix on several occasions in the past, and have found them very supportive and helpful in their dealings with their customers.
The products that I have purchased from them have, in the main, surpassed expectations, and I've found the PrinterPix website is intuitive and easy to use when designing Photobooks.
A special mention for Norah Jones in Customer Services Dept - she had been very helpful (despite me calling her Nora) and went the extra mile.
All in all a great company.

I had no issue with customer service. In fact, it was great doing business with them! They literally took care of everything in less than 10 minutes! No waiting on hold, no millions of numbers and prompts to choose. The representative answered, asked me to take pictures, waited while I emailed her and numerous times said if your not happy with the product we'll replace it and that's what she did! Fantastic! I will definitely do business with them again!

Excellent quality, swift delivery and a very responsive helpful customer service team. I had a query with my order which was dealt with via live chat extremely quickly and efficiently. Would definitely use them again!

Vincenzo was helpful with deciding which calendar pack and uploading into my account. The creation of the photo's and narratives was generally easy as usual when as I have, you have completed several projects. Difficulties in the past with the checkout were eliminated, despite some technical problems from the printerpix end but Vincenzo and then Amy Joseph worked round their problems and Amy produced the payment link and made sure the transfer to produce the calendars was completed to my satisfaction

Used the online chat service to establish the status of my order. The chat response was very quick and Kayla was the representative I chatted with. She very quickly updated me on my order and I'm hopeful I'll receive it tomorrow as I've paid for next day delivery and had expected it today.