I needed to know when my order was due. Spoke to Kayla, she was very polite and courteous
10/10 A*.

Customer service by Kayla was great and she got my query resolved ASAP! Very helpful, patient

Emma

WORST company to ever purchase from. Please read the true, negative reviews before purchasing.
I ordered puzzles and tried cancelling the other after paying an extrusion amount of money for shipping. I tried cancelling the order after reading the reviews of how customers never received orders, image quality on items were poor, and how it was a con company. As I placed my order at 8pm, there was no way of me getting in contact with the company following their 30 minute to 1 working day cancellation policy, as their business was closed for the day.
I tried contacting them immediately the. Next day, and didn't get through until 2 pm, where I spoke to Moses who said my order had already been made and despatched. When I asked for proof - they weren't able to provide me with proof, as they only offer UNTRACKED delivery, through Royal Mail. He said I would have to wait 7-10 days for my order, even though Royal Mail deliver within 2-3 working days. He then cut the call on me.
I then rang again, after 30 mins, I finally managed to get though to Vincenzo, who was of some help. He said to me he had to speak to his supervisor to see if the order could be cancelled due to my unhappiness, and then gave me a call back later saying I couldn't cancel the order and they wouldn't offer a refund. He said the company use Whisl as their shipping courier. I then got an email at 10 pm, just now, sending a FALSE tracking number, that isn't with Whisl or any other company.
Please - save your money, save your time, and don't purchase anything from this company. I wasted money whilst on the phone to them. Every time I tried contacting them through Instagram, email and their live chat, I received no response.
Let's see if I even receive my order in seven days - even though I've given them until Friday 30th June 2020, until I file a legal complaint.
Believe me when I say I will NEVER be ordering or recommending this company.

The WORST experience I have ever had online shopping.

I purchased personalised end of term gifts for my junior dance students which is where I spend my termly marketing budget. Before purchasing at the start of November I had three calls of over 20 minutes to customer service checking they would arrive in time.

After non-delivery of my order I phoned again twice (this time each call was over 30 minutes of on hold) and was promised a re-delivery by 5pm the day before the end of term. This did not happened. I spent another hour on the phone to customer service team, who asked me to put the phone down and wait 10 minutes for a manager call back. 7 hours later that had not happened so I phoned again (20 minutes on hold) and was told again that a manager would call me immediately. He didn't.

The next morning I called again and this time found not only were they not out for delivery they hadn't even gone into production. So I had been lied to continuously for two weeks of calls. They refunded my money and told me the order would be cancelled. I was left on the day of the show with no budget to buy the kids new gifts (refund takes 7 days) and with absolutely no marketing for next term which will have a serious affect on my business. They offered me a free photo book. I declined.

I have not been able to reach a manager and have not had a reply from my complaint emails.

Please note I had a direct email address for a manager as on the 13th Nov when I first phoned the company to check the delivery would be on time before I purchased - I had been so impressed with the customer service I had emailed to name the three representatives I had spoken to and praise them (in retrospect having to make 3 lengthy phone calls in one day before making an online purchase should have been a red flag.) The manager replied immediately to that email thanking me and offering me a free canvas - which I did not take up.

My order was my end of term gift to the 29 junior dance students I have. I had nothing to give them after their show.

I spent HOURS on the phone to their customer service team in no less than 13 phone calls of at least 20 minutes by the end of it. I lost all of my marketing though I am promised the money will be refunded this week but not yet and it's too late for the next 5 months of my company.

An evil company.