I had a problem with a Groupon-code. Groupon had given me a wrong code to order the album of 100 pages that I had made (and which was a lot of work - several days). I had ordered a Dutch code for an album and this was also mentioned on my Groupon order form. Unfortunately, the code was only valid for a French website (which was the mistake of Groupon). I was in a panick, but luckily "Kayla" solved this problem. I am very thankful to her.
I didn't receive my item due to incomplete address (the apt number was left out) but called and Andrea was so sweet and sent a replacement right away!
Moses was helpful and resolved my issue. There does appear to be an issue with the final quantity on the submission screen when I used a groupon voucher.
I was very pleased with the customer service I received from Roger. After several things that needed addressing that both of us patiently went through to sort out. He was extremely helpful, polite, listened carefully to me as a customer and did all he could to help me, he was also calm and courteous throughout. Unfortunately due to a technical hitch we got cut off. Later that day he rang back which I was so grateful for him doing, it really showed me he and printerpix the company he represents really want to help their customers. We finished our conversation and he was able to sort out all my queries. I can't tell you what it meant for him to bother to ring me back - it meant so much. Thank you Roger, this company should be proud to have you as their employee.
I have to be honest though Printerpix needs to go free phone to improve customer services as very costly to call them but i've had some great products and will remain a devoted customer thanks to the hard working customer service personnel like Roger and his colleagues.
I ordered 5 calendars on the 14th of December. At that time their site had a countdown clock saying that all orders made until the 16th will be delivered before chriatmas. Guess what. Now their site says that everything ordered after the 13th will not be delivered for christmas. Called them and they said their website said that 13th is the last day since black friday. Awfull liars! Waste of money. Would love to give 0 stars
Patrick Jane went above and beyond for me and took me through the baby steps of what seemed the impossible - he even created the exact thing I wanted which I couldn't do due to the Printerpix website being very unpredictable.
Chatting With Nancy was a great experance after I got a terrible one via phone. Nancy helped me with my problem, put time and effort solving the problem and I hope at the end I will get my calenders on time and on a good price and hopefully With the good quality as they look on the screen! Merry Christmas Nancy!
I made a mistake with ordering the right quantity on my order, I couldn't amend it so had to contact customer service. Nancy was very helpful and sorted it out for me. Thank you!
Jack was very helpful in resolving the problem I had with the first calendar. Picture quality wasn't good and pictures not correctly centered but Jack sorted it out for me. Thank you
Kayla was very helpful from start to finish when I had a problem with my order and she got it sorted for me straight away which I am very great full for
Wasn't sure if my order had gone through so messaged through live chat and spoke to Matthew who was prompt with his responses and helped me resolve my issue. 5 star customer service Matthew
I had a query regarding my order and it's delivery time. Kayla has been extremely helpful and knowledgeable. I am very happy with the customer service she has provided me with today.
Thank you.
I need to contact customer service and a friendly and professional lady - Nancy, helped me a lot. She provided me with the information needed in a zero time. Very helpful.
Jack Changed an order for me very helpful and very fast. I needed to swap some images for a blanket and he done everything whilst I was on the phone. Thank you jack.
So polite and efficient a pleasure to deal with. He talked about me being a valued customer and how sorry I was that I had experienced trouble. A credit to his job.
Anna was superb help and resolved the issues and helped in every way she could. I would not have processed the order without her speedy help and assurances.
We had a big order to sort and Vincenzo (Printerpix support) was excellent. He sorted the problem straight away and we look forward to receiving the photo books.
I had an issue with my order status and I reached out to through Live Chat. Kayla was excellent providing update and ensuring my orders were in production.
Patrick James was patience, extremely helpful and only ended the call with me when i was satisfied!
He really knew what he was doing and very efficient.
Overview
PrinterPix UK has a rating of 3.1 stars from 174 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrinterPix UK most frequently mention customer service and live chat. PrinterPix UK ranks 31st among Printing sites.
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- Ruislip, LONDON, United Kingdom
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