PrinterPix UK

I received my order as didn't like the way it was placed on the canvas because it was off center. Kayla helped me get this resolved by requesting that I receive a new canvas. She was very helpful.

Kayla was outstanding! I feel so reassured that everything worked out with my order. Cannot wait to give it to my friend for his 50th birthday! Thank you Kayla for all your amazing help

Vincenzo was very helpfull and resolved my issue inmediately. He is very customer care oriented, polite and effective. I will keep using PrinterPix thanks to Vincenzo!

I've been invited to leave a review for Printer pix, it was also suggested that I leave a 5 star review because it would help 'Eddy' progress in the company. Sorry Eddy, but no. The willingness to resolve my problem now, after we've been ignored for 3 weeks, is not going to earn you back the rest of the stars. We have had an absolutely appalling experience using this company and I'm not going to be emotionally blackmailed into giving five stars like the majority of people reviewing here.
Printer pix are awful, they charge exorbitant delivery charges after you've spent ages creating your product, in the hope that a few people like us will just go ahead and order rather than face having to start again elsewhere.
The product was shoddy and poorly made.
The packaging and delivery time scales are awful and incorrectly advertised.
The customer service did not respond for several weeks via email/social media/webchat and we couldn't call because the phone number for support is premium rate.
I genuinely believe the only thing that got me a resolution was my telling them I had reported them to trading standards over breaches of the Consumer Rights Act.
Eddy was great, and helpful, but too late. The call from him was somewhat akin to handing someone a hanky an hour after they sneezed.

My first photobook was acknowleged (eventually) by the company as being substandard. Many emails and weeks later I received their 'quality controlled' replacement book.
The photos were no better, there were marks on the page edges and they had failed to print the last page. Their Social Interactive Team completely ignored my emails - very professional.
I resorted to ordinary complaints method. Response - send photos, which I did. Two days later I received the reply

"I am Sorry for the inconvenience caused on this. Thankyou for sending the photos and having checked in the preview and found that we have printed exactly the same as you have designed. And we are unable to help you on this.

Kind regards,
Vince Solomon
Printerpix Customer Service Team"

So my replacement book was designed to have a page missing and black marks on the page edges! Clearly I hadn't designed it like that but they are obviously not going to correct their mistakes.

Save yourself the hassles. Avoid this company and shop elsewhere

Kayla was able to quickly and effectively answer my questions and take care of my request. I think she would be a great asset to any team and I am so grateful she took care of me today!

Perfect customer service kind and very friendly I solved my problem in just 5 minutes. Very satisfied with their speed congratulations

Amazing and helpful and wonderful really helped me out with my vouchers 10* excellent customer services support

Spoke to Kayla this morning and she resolved my issue really quick and sorted m order. Great service

Spoke with Andrea after my order was sent incorrectly. She was quick and efficient and sorted out my issue easily. Many thanks!