A C.

My first photobook was acknowleged (eventually) by the company as being substandard. Many emails and weeks later I received their 'quality controlled' replacement book.
The photos were no better, there were marks on the page edges and they had failed to print the last page. Their Social Interactive Team completely ignored my emails - very professional.
I resorted to ordinary complaints method. Response - send photos, which I did. Two days later I received the reply

"I am Sorry for the inconvenience caused on this. Thankyou for sending the photos and having checked in the preview and found that we have printed exactly the same as you have designed. And we are unable to help you on this.

Kind regards,
Vince Solomon
Printerpix Customer Service Team"

So my replacement book was designed to have a page missing and black marks on the page edges! Clearly I hadn't designed it like that but they are obviously not going to correct their mistakes.

Save yourself the hassles. Avoid this company and shop elsewhere

Finally, after two months of frustration, broken promises, countless emails, appalling customer service, Printerpix have replaced the 100-page photobook which they had acknowledged as being substandard.

The pity is that the replacement is worse than the original!

Not only are the photos still lifeless, lacking depth of colour and contrast, but the page edges are marked, two pages were stuck together, the binding feels fragile - and they have failed to print the final page.

(Note: The fault does not lie with the photos. Our daughter used the same photos to produce her photobook with another company and the book is lovely.)

This is what Printerpix wrote when they dispatched the book

"As agreed we have quality assessed the photobook and we are happy with the colours and with the way how it was printed."

If this is an example of their quality control it is no wonder their products are so poor.

Do not use this company.