Jac C.

I would have liked to give them a good rating on their photo products, as they are of good quality, but their service is the worse! I used 3 groupon orders through them. The first order took 8 weeks to arrive... I called several times to get updates and was either left on hold for at least 30 minutes or hung up on. They do NOT respond to their emails to customer service; the 2nd order actually went through well... arriving in 8 days; the 3rd order, a total screw up... took 5 weeks to get order and then did not include the mounting material. I have called 3 times (once again left on hold for over 30 minutes each time); no response to 2 email requests on getting this material... and each svc rep stating would be 'shipped today'. Which never is. THE WORSE SERVICE I HAVE EVER experienced and would NOT USE THEM again!

Not happy with shipping as after order placed 4 weeks ago (Nov 28)... did not arrive in time for holidays (Dec 24) and I ended up having to purchase gifts elsewhere at last minute. Rotita could not give me a date when it would be received and still have not done so. I have requested refund. Their customer service was nice, however, but lacking in shipping information.