Overstock.com

Horrible company with horrible products and horrible customer service.
I ordered a huge wardrobe, it arrived in 3 big boxes. I opened all the boxes but noticed that the instructions manual was missing. I contacted them, they sent me the manual in 3 days. Then I started assembling the product and noticed a part was missing. They did not send me an important part required to finish the assembly. When I contacted them, they asked me to wait for 4-5 business days for the part to be shipped.

With such huge pieces of furniture in my room, how am I supposed to wait for weeks together to finish the assembly. When I contacted the customer care, they were terrible in assisting me upto my satisfaction. Never going to buy anything from overstock again.

Ordered a storage ottoman. The first product had quality issues. Still waiting on the replacement. The order was originally placed on 5/31. The expected delivery of the replacement is 6/21; no expedited shipping. Poor customer care.

A lot of times items are marked up from value, where the sales and promotions seem to be more so a skeem to draw in more buyers. Even knowing so, i can attest to the items ive purchased threw overstock all being wonderful and usually the lowest price to another similar product of interest. Providing a quick expedient delivery as well. After 100's of orders, only 1 item has ever been received damaged, where overstock refunded the entire value of that damaged item. If your gonna buy anything. Highly recommend check over stock first, then shop elsewhere if you cant find better, then buy overstock. 90% of the time, you will end up buying overstock/ebay. If not not sure, sit and wait a month or so and keep looking. 60% of the time, you will still end up buying overstock/ebay. Its that good.

Really like Overtock.com - they have coupons AND they stand behind their pricing. I had one item go down in price before I received - got on their chat and my credit card received an adjustment in my favor. Took a few minutes! And the quality of items has never let me down - from jewelry to furniture to clothing. Highly recommend you check them out before buying elsewhere!

So, I ordered a total of about seven items on Overstock recently. They sent one item to an incorrect address, another was said to be available and then showed as back ordered until a month after the purchase once the transaction went through, and two others came to me, most likely knock offs, and shrunk down to doll clothes when I washed them per the instructions. Their customer service couldn't provide any support due to these being "marketplace sellers" and I was rebuked when I brought the issue to the seller, resolutely. This is exactly what happened on Amazon. They began selling knock offs, then they pushed all of the blame on the "marketplace sellers" and pushed off all blame for people getting ripped off. I will stop shopping with them as of today. Good luck to others who continue.

I purchased 2 Safavieh wool oriental rugs after shopping online and comparing prices for weeks. Photos are reliable, plus customers submit photos that show the colors with different lighting. Always free shipping on their rugs, they ship quickly, and the packaging was incredible. Amazon sells many of the same brands, and I always compare their pricing and customer reviews. Overstock usually has more rug sizes in stock than Amazon, and they carry most of the quality name brands at the lowest prices I've found.

I purchased a bed (order #*******) and one of the boxes had a broken part. I contacted Overstock and I got a replacement days later. When I opened the other box to assemble everything, I noticed some parts were missing. I contacted them again so they could send me the missing parts and I didn't have to return everything.

Bottom line, It's been 20 days with no solution and they wanted to send me a whole new bed and force me to return the one that I already have assembled. Seriously, terrible customer service.

If you find yourself needing to return an item to Overstock, the shipping fees end up being over half of the cost of the item. Total racket! Make sure you are 100% positive about what you're buying. My recommendation is to use Amazon always.

I purchased a great looking velvet couch with a chaise. Upon assembling the couch the chaise which need need 4 legs were only predrilled with 3, I called customer service to report the issue. Overstock email me only one option. Disassemble the couch shipping it back to them for a full refund, they also included that he part could not be replaced. What a bummer, they offered me nothing, nothing at all. I ask to speak to a manager, put me on whole forever. I had to call the corporate office and leave a message. I'm never buying anything else for Overstock. There customer service left a bad taste in my mouth. Dissatisfied Disgruntled

I received an item that was not as the description stated. They wanted me to pay half the price of the item to send back. I called them, and after 15 mins of nonsense jibberish from the representative, I got no where. Now I'm stuck with it.

Once overstocked.com gets your money you can't get it back. In store credit only and it doesn't matter what the issue.
Bought drapes that were described as linen colored they were but the lining was gray. Wouldn't work. Returned them. Can't get anything but store credit even though they were not as described. Then the customer service representative conned me into joining their overstocked club saying the return would be easier and I would not have to pay return shipping fees... but that was not true.
So, if you have to return an item you won't see your money. You'll be forced to spend the credit at overstocked.com

I placed an order for outdoor furniture on 5/18/20 and again on 5/20/20 for a smaller item. The smaller item came damaged. I am not sure if they are really shipping a new piece or not. It's been 4 days and no confirmation of shipping. The furniture still hasn't shipped the shipping date keeps changing. It has been 3 weeks with texts of apologies and emails of changed ship dates. I always loved Overstock but will never order from them again. Our daughter is getting married on the 14th. Lots of family coming in and the back deck is empty...

I purchased a 3.3 oz bottle of Jimmy Choo perfume, which did not ship until a week later, it was finally shipped out because I requested a refund and told them I would contact their corporate office (which I intend on doing anyway) But once it arrived it was actually a 2oz bottle. When I attempted to email them with the proof the email was kicked back, and after reading other reviews this seems to be the scam that they pull selling one thing and shipping something different. I will never shop with this horrible company again and I will definitely let others know to stay away and beware. This was absolutely the worse first time experience with this company... Do yourself a favor and stay away from this disreputable business. Look at the 363+complaints placed on this company before you give them your money. They're just scam artist hiding behind a Big name.

It is impossible to cancel an order at overstock.com. As soon as you hit the buy button, you are stuck. Your only option is to receive the item and then return it at your own expense.
If you try to cancel your order, you send an email. It can take hours to days to receive the "No" response. The reason "your order has been sent to the warehouse already for processing….
Even if it is within minutes, even if the fedex number says that only has a label been created, but hasn't shipped. No matter what, you can't cancel an order.

I am never disappointed in this site! I love the service, delivery times, returns, ( although I've never had any). And the products are all what is listed and shown. Definitely my first go to site for anything.