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Overstock.com Questions & Answers
Here's what consumers have asked with answers from Overstock.com staff and previous consumers.
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Hey, I would be very careful. I have transacted with Overstock three times and I don't believe there is as much security in terms of guarantee as with Amazon. And, if you buy items fulfilled by Amazon (meaning the product ships from Amazon's warehouse) you are even more guaranteed. For example, I bought some dinner napkins from an Amazon seller, fulfilled by Amazon. They were not what they were supposed to be and Amazon issued me a credit immediately and scheduled UPS to pick up my item to return. I'm very confident that with Amazon you will get quality service and if the product is not as described or substandard you will be in better hands especially with Amazon fulfilled items. Overstock is just not up to par and I wouldn't purchase something like a medicated cream from Overstock until they get it together.

By Rita Y.
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I used a credit card on Overstock when purchasing my bed. It was years ago, I still sleep on it. I had no problems using my credit card on Overstock

By A S.
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I bought a rug that looked nothing like the picture. The colors were gaudy instead of the nice muted pallet shown in the picture. Overstock charged me half again as much to return it. I'll never buy from them again.

By susan A.
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It varies. It usually is indicated at the order page

By Shay S.
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They send it back to Overstock, call or Email them for a refund

By SHERRY B.
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No. The "diamonds" fall out after a few times of wearing them.

By Adam L.
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I've never had this problem. Their customer service is better than Amazon but i haven't interracted with them super recently so maybe theyve scaled back on the gravvy.

By Jonathan C.
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In condition stated, i.e., new, reconditioned. I haven't made any returns but it doesn't seem to be hassle-free.

By Shay S.
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In my experience TERRIBLE! I describe it at the opening of this discussion. The couch and rug I purchasd broke (and the rug became unraveled) within two months from delivery. A second couch was sent, with th first not even picked up, and a second rug, again with the first not picked up. Both again broke and the rug unraveled within months. I spent more than $600 on the couch and had to throw it (them) and the rug away in under three months. Waste of money. You just don't know what condition you are getting your product in.

By Cheryl N.
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No, call for a return label.

By Mathew B.
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