Rita Y.

Look, all I'm going to say is be careful with Overstock. First experience was buying an expensive exercise machine; it was significantly lower priced than Amazon but if Amazon had it available through Prime or at least fulfilled via their own warehouse I would likely have paid extra just to stick to Amazon's excellent shipping and return services. So I purchased the machine from Overstock and yeah, shipping with them is super, super slow. But that shipment eventually got to me and it was fine. Second item I purchased from Overstock was the same reason as before: Overstock had a better price on a bundle and Amazon didn't have the bundle anyway and not even through their own warehouse. I'd just rather not deal with sellers directly. I eventually get my shipment in a box so effed up that I almost laughed out loud. I'm sure I cussed though. And the items inside should have been four different items for the bundle. I got the one item, the second item, and then the third item was NOT what I thought I was ordering, it was a substandard item! And then fourth item was totally missing. It's as if the person picking and packing the items was looking at the wrong picture of the bundle. Also the bundle description didn't say they reserved the right to switch out the items for something comparable even though there's no comparison in what I bought! The box was flimsy -- I mean, FLIMSY -- the tape was coming off as if a three year old taped it (likely a three year old would do better), and the tape was missing completely in places, scrunched up in others. And the box was coming apart on a bundle that cost me almost $300 -- and yeah, it is a delicate item! So I contacted the seller, Focus Camera. That's the invoice that was inside. They never answered the phone or contacted me. I wrote an email and left it at that and went on to contact Overstock's customer service via chat. That person was excitable but helpful though I realize now they didn't know what I was saying! I kept a copy of the chat though. And so it seems they thought I never received the entire order. So then the service rep tells me they are shipping out a new set. I was like WTF I got the first two items, the second item was NOT what I ordered, and the fourth item was missing. I said I thought Overstock was going to be like Amazon and that the packaging would be excellent and that I would not have ordered from Overstock if I would have known the shipments were NOT fulfilled by Overstock. Rep tells me that ALL shipments are fulfilled by OVERSTOCK! I was like wth is going on. Anyway, so a week later I get the new box, SAME PROBLEM! First item in there, second item in there, packaged with more tape this time but still a crappy job -- my KIDS can do better! Crappy packaging like as if whoever works for them doesn't give a crap! Okay. So then I start getting calls from UPS asking me if I received my item. I said yes, and explained what happened. Then UPS contacts me again! They said they would give the message to the driver. Driver shows up today and asks my kids if we located the other item. I am like WTH! That's not the problem! I told UPS that the problem doesn't seem to be with them though, okay, that was a banged up, messed up box the first time but I think it's more that the shipper packaged it really poorly and it was not going to withstand normal shipping. So now I'm feeling like I want to choke someone. I've got two shipments with the same two bundles that were WRONG. I have no idea what's wrong with these people at Overstock but they have some issues to work out. I don't think I'll be buying from them again.