Ryan W.

First and foremost, their policies use the word "usually" a lot, which seems to relinquish them from their responsibility to keep to these policies very much. I placed an order on 12/31/2022. Here we are at 1/11/2023 and still no shipment confirmation. I asked three times for a refund and was consistently told (after the few days that passed after I contacted them) that my order was shipping soon and that I could return it if necessary. Interesting that they wouldn't cancel the order even though the order was listed as pending and unfulfilled. Bad business all around if you ask me. I guess my case fell somewhere on the other side of "usually".

So, I ordered a total of about seven items on Overstock recently. They sent one item to an incorrect address, another was said to be available and then showed as back ordered until a month after the purchase once the transaction went through, and two others came to me, most likely knock offs, and shrunk down to doll clothes when I washed them per the instructions. Their customer service couldn't provide any support due to these being "marketplace sellers" and I was rebuked when I brought the issue to the seller, resolutely. This is exactly what happened on Amazon. They began selling knock offs, then they pushed all of the blame on the "marketplace sellers" and pushed off all blame for people getting ripped off. I will stop shopping with them as of today. Good luck to others who continue.

Great experience. I was looking for the vegan Adidas Continentals and they were on of the only shops (including Adidas' website) that had them. I almost thought it was too good to be true because the price was ridiculously low. Lo and behold, I received the product I ordered in perfect (read new) shape quickly and with lots of helpful notifications about the shipping info. Can't complain about a single thing. Keep up the good work.

It's really a shame. This company has good products at super competitive prices. However, their customer service is neck and neck with current Amazon customer service for worst in the biz. It is impossible to speak to someone and they just push you into their hyper-general FAQs, which are, essentially, useless. I spoke with a customer service rep by chat and he, essentially, said "sorry, bro, we aren't going to fulfill our policies, our bad". I am paraphrasing, obviously. I don't need someone to explain how things are going wrong and how they sympathize with me. I need someone to solve my problem. Too bad. I am going to stop shopping on the site.