johnnie O

First and foremost, their policies use the word "usually" a lot, which seems to relinquish them from their responsibility to keep to these policies very much. I placed an order on 12/31/2022. Here we are at 1/11/2023 and still no shipment confirmation. I asked three times for a refund and was consistently told (after the few days that passed after I contacted them) that my order was shipping soon and that I could return it if necessary. Interesting that they wouldn't cancel the order even though the order was listed as pending and unfulfilled. Bad business all around if you ask me. I guess my case fell somewhere on the other side of "usually".

I spent $27 on next day service but UPS ended up changing the delivery date and so the package took two days to arrive. Jonnie-O was completely unhelpful. Their "next day" shipping option is misleading. They should be giving customers a projected arrival date before customers commit to paying the extra $27 for "next day" shipping. I will never buy from them again.

They have moved away from the great cotton shirts they once had, now all polyester and not comfortable. Very disappointed to never buy the brand again and I was a regular.