NICHOLE B.

I've ordered form Orderstock numerous times and they've gotten it right every time.
Merchandise has always been as advertised and shipping is even better!
Recently ordered furniture from them. Never imagined of ordering it online, but even that transaction was great! Arrived earlier than anticipated and exactly as pictured.

This company has the worst customer service I have ever dealt with. I should have read more reviews on the company vs. the product. Lesson learned. I ordered this item on 12/2/2013. The website said it ship the next business day. Everytime I've called customer service (which I have 3 times) I've waited on holda minimum of 15 minutes before speaking to anyone. I've had to hang up numerous times because I was unable to wait. Each and everytime the CSRs are polite and try to help but each time I hear 'oh yeah, I see your order is in Dallas, TX and I feel like your case should ship today if not, definitely by tomorrow.' This is a gift and I needed it by the weekend. Each time I've spoken with something its followed by an email stating the nature of my call and that someone will follow up with me very shortly. Needless to say, no one has ever followed up with me. My order status is still pending fullfillment, the same as it did 12/2/2013. I finally called to cancel my order but have no doubt after talking to them that it will eventually ship and I will have to go through the annoyance of returning it and waiting on a refund. I ordered it from Best Buy for $63.99. CHEAPER... and I can pick it up today. Lifeproof is a WASTE OF TIME!