Overstock.com

A long while ago, I was hesitant to use this site. It was the classic; To good to be true scenario. The individuals in the TV adverts were bragging about getting "GREAT" deals on 30$ iPads etc... Of course when you go to the site the actual price is upward of retail price at an extremely minimal discount. The prices on some items are honestly way better if you bargain with coupons at stores, or if you go to a "true" overstock store.( Such as Here Today)

I ordered two rugs and four curtains from Overstock recently. All of the items were poor quality - wrinkled, fraying, thin - you name it. The worst part of this experience, though, was what I was charged to return each item. I wound up paying over $80 for nothing and dealing with their customer service was horrific. Slow, couldn't understand me, and dishonest. They tried to charge me a pickup fee for both rugs, despite UPS' site saying they charge per pick-up, not per item. They will pick up all items in a single pick-up. Stay away! I know I will.

I ordered a sofa and matching chair, tables. When the sofa did not get delivered after 10-15 days; I contacted the customer care, and they mentioned that the item ordered was out of stock and it hasn't been shipped yet. They never even tried to intimate me about the out of stock concern, in fact they mentioned that the item was in stock at the time of purchase. The sad thing is that they still charged my credit card.

Applied for credit card based on 24 month free interest promotional offer. I applied for the credit card and ordered based on this promotion. I am now being billed interest each month, although I have paid more than the amount due. When I contacted them, all they tell me is that there is no promotion associated with my account. No offer to help, nor even explain why. Horrible business practices and obviously the consumer does not count for anything.

I will never shop here again. Placed an order on Dec. 15,2016 Site said guaranteed by Christmas. So I clicked on the details, and it said your order qualifies for delivery by Christmas. Wish I had copied, and pasted this but I trusted this company. Well they sent me an email that I would be getting it Dec. 28 thru Jan. 1st. I thought this was just a typical email they send to everyone. WRONG, since they hadn't sent me an email that my package had shipped, I got online, and contacted chat, the person was very rude, and said that my order of $136 plus taxes did not qualify for this offer. They are such liars, so I would suggest you copy, and paste any dealings you have with Overstock.com, and they will lie through their teeth, and could care less about your business..

I quit ordering from them a few years ago and just checked to see if they've changed. I had to return a rug that was clearly inferior to what they advertised, lots of hoops, delays and shipping costs. I also bought a music player that was clearly used for a while, which was sold a refurbished with minor cosmetic blemishes. It broke within a matter of days and wasn't worth returning due to their charges. Stick with Amazon or Walmart, they are more ethical and competent

I purchased Santa Cruz Outdoor Brown Wicker Sofa Set by Christopher Knight Home from them. It delivered after weeks and that too with broken legs. When I called them for return, they asked me to spend the money myself and sending this garbage to them back to get my refund. I spend again $400 for sending and at last i got my refund. I found the same product from Amazon it was little costly but changed my mind to place somewhere from Macy's or similar. Meanwhile, i found https://www.brandcruz.com/ website, I tried to search review online, I could find many reviews about it, Keeping God name at last ordered.
They delivered me same sofa very nice packed within 10 days. I thanked them and I cant believe I got this deal at much cheaper price and quickly delivered to me.

We ordered a patio set THREE WEEKS AGO from Overstock.com because the prices were fair and they offer free shipping. What they don't offer in transparency into shipping and delivery. Three weeks after we ordered we find out our order is with some mom & pop type shipping company out of state that is "trying" to deliver it. It's been three days now and multiple calls to Overstock with no resolution. Free shipping is a 100% trap I would have paid $150 to have it shipped in one week considering the size of the set.

First it took the site 2 days to process my order and it was only after I contacted a Customer Service Rep (who was great). Order was in process for 3 days, shipped on day 5. Really, when getting express shipping?
Then, after one order I have received at least 10 plus emails from them. I have unsubscribed from their company at least 2 times and yet again this morning I have another email from them. Spam galore!
I am hoping the product I ordered was worth all this inconvenience if not I will definitely be contacting them again with my gripe!

My iPhone charger broke so I order anew one from Overstock. My order was placed on March 25,2017. Their online system is horrible and does not show step by step tracking. I called customer service today (March 29th, 2017) and they told me that my item is scheduled to be delivered April 1st, 2017, a whole week after I made the order. If I knew this I would've order from Apple. I chose overstock because they were supposedly cheaper, however, I would've paid the extra money to receive my charger in a timely manner. I will NOT be ordering from them again.

I will not be a returning customer. The bed I ordered took over a week come in. And when it arrived it was missing the support legs. When I called customer service to tell them about the missing part, they told me that in 2 DAYS someone will reach out to me to let me know IF they were able to get the part shipped. So of course, after 2 days I get a call from Overstock.com customer support team letting me know that my parts have been shipped out and it's on its way to my house. The guy even gave me a tracking number. Hung up the phone, immediately checked the tracking number and it hasn't even been shipped yet! "A shipping label was created" was the status. Never shopping at Overstock.com again.

Just like anything you buy online or at a physical store, do your research first. Cheap furniture is cheap furniture whether you buy it at Walmart or at Overstock.com.
I've found some great items at Overstock and had good results with customer service. I purchased bedroom furniture after reading reviews on other sites about the brand. I continue to enjoy the furniture 10 years later. The Worldstock items are unique. I've purchased some lovely costume jewelry, never had an issue.