Overnight Prints

Don't waste your time with this printer. I am a Marketing Manager for a large company in Northern California. We have been utilizing this online printer for many years to the point that we were listed as a "Platinum Member". Whatever that means at the end of the day. The primary reason for us utilizing the service was the fast turnaround. We typically would order rack cards and large-format postcards from here. Recently we had a project that was delayed by almost a week, without any notification or explanation from the printer. Customer service was dismissive and could not be bothered with reassuring me our order would be delivered in a reasonable time frame. Twice we were told our prints would arrive the next day, which they did not. We ended up having to print in-house, essentially paying twice for the project. There are plenty of other online printers that support their customers, would have given the heads up and will make things right at the end of the day. They may offer to waive some shipping costs, but charge you for the prints, that arrive past your deadline, for you to turn around and send them to the landfill. Try Uprinting, Vista Print, Moo or any other printer before you go here.

I have been an ONP customer for years. Have placed over 46 orders since 2015. Since 2020 all orders I have placed with ONP have had issues. Bad print quality, delivered the wrong finishes on an order, crooked cuts, pealing laminates, the list goes on and on. The latest order was for over 5,000 business cards. I have only received 1,300 of the cards ordered, the remaining order items still have not shipped, and are over 21 days past due for delivery from the delivery date stated. So a total order has been in their hands over 6 weeks and it's still not delivered. The cards that were delivered were not what I ordered, finishes were incorrect. They placed a gloss laminate over a spot UV. That is not what was ordered. It has now been two weeks trying to get a refund and the remaining ordered cancelled as I went with another printer, who was able to deliver the cards in a stated timeline with the correct, finishes, and quality.

I do not usually write these reviews but I am actually shocked at how bad their customer service and production times are! Estimated deliver was last week and the business cards have not even been through production. After multiple calls, emails and chats I was told the order can not be canceled and that they were still shipping it GROUND! Expected it to arrive Dec 9 and now it will be after CHRISTMAS!

I ordered booklets for a nonprofit organization. Just in placing my order I had to speak to 3 different customer service reps. First I was told I needed to send in all these nonprofit forms. Then, they told me to wait 72 hours to get nonprofit approval. Still didn't hear from them. So I called back and was told their system wasn't working and if I could email the forms. In the end, it didn't offer anymore money off. It was all just a waste of time. That should have been my first clue of their incompetence. The print quality was absolutely awefull. The images were all pixelated and looked nothing like the preview. When I contacted customer service they asked me to send in additional photos, which I did. Then, they needed photos of severa books, not just one. In the end, they offered nothing. They have great reviews on their website. Look at Yelp and elsewhere and you'll see their true colors. They stink!

I printed my sister's save the dates postcards and magnets here. I spent time resizing and making sure that my measurements were within the provided template when uploading, but when I got the prints, the border came out too wide and it changed the look of the postcard. What's the point of spending time making sure the image you upload falls within the lines, when it won't print the way you want anyways? There should be an option where we can upload how we want the final image to look without the bleed.

Placed a simple order for business cards on 12/24. They were guranteed for deliver on 1/10. Called 1/10 when they weren't received and was told they were lost in transit and would reprint and ship out in 5-7 days. 1/31 Still not received, spoke with customer service again and was told there was a problem with the delivery address. Explained that I have ordered many times before and there was never a delivery address problem before. Asked for a refund and was told NO - Are you kidding me...

I am the purchasing manager for an ad agency. I have heard of people never receiving their orders from here but my company has never had an issue so we have continued using them because they are cheap. I have even had coworkers who ordered from them because the company does so often, but almost all of them never received their orders and had to dispute the charges after Overnight Prints refused to send them a refund or even confirm if their items would ever ship. When you checkout, you select the shipping method you would like. We always pay extra for fast shipping. My order (500 business cards) has been "in production" for 3 weeks. Even though they are way past the delivery date, customer service will not place a rush or upgrade my shipping. I have been told repeatedly that the order would be marked as urgent but I don't think that means anything because nothing has changed. They do not have an updated shipping or delivery date they can provide. It is an option for me to pay extra and upgrade my shipping for $30, but customer service told me it is not possible for them to upgrade shipping on their end for free or refund the shipping cost I paid. Looks like I learned my lesson for continuing to use them, and I hope I can prevent you from making the mistake I made!

Pay for an item and pay for a service to check if an issue and they run them and there is huge issue overnight prints must be blind or just dumb and stupid thiefs cause i contact them and there response is it was printed as summited well i also payed to have it checked which you didnt do

Placed an order on a wednesday and expected it to be delivered friday. Paid the extra shipping. Hadn't received my order by Friday so I logged in to check. Was "in production" with delivery on Monday. The customer service stated they weren't responsible for shipping delays. I noted it wasn't a shipping delay... it was a printing delay. And if they were going to tout their ability to print right away and print overnight... then they should hold to that expecation. Awful. Print somewhere else.

They're the most unreliable company I have every worked with. I need it an order for an event that had the puritan of the event. So that made it time sensitive. They gave me a delivery date of 4 days later. I was Ok because I had 6 days before the event. At the day that I was suppose to receive the package I had a very long conversation with then and explained that they need to finish that and shipp overnight. They didn't, I asked for A REFUND, they said the job was almost done they couldn't. I canceled my order and they end up shipping the product the day of the event and arriving the day after the event was over.

Original order placed on 2/6/2022 & paid for expedited shipping to arrive 2/9.
The order did not arrive on 2/9 (Wednesday)... I called on 2/10 (Thursday) and was informed that printing or cutting had not yet started. They promised that the order would be completed on Thursday.
I AGAIN upgraded shipping for delivery on 2/11 (Friday)
The order did not arrive on Friday but was delivered on 2/14 (Monday)
All I am asking is that the shipping charges I paid for upgraded shipping be refunded to the ACTUAL shipping I received which was (1) week shipping.
I contacted the company and they promised a refund but they did NOT process any refund.

We purchased some magnetic door signs for our company vehicles, first trip out they shredded and pealed apart, I contacted the company who told me they could not issue a refund or replacement of a DEFECTIVE product. I will take my business elsewhere from now on!

I have used Overnight prints for about 10 years and I have Gold VIP status. Overnight prints USED TO BE one of the best short run printers on the internet, BUT over the past 12-18 months the quality, customer service, and product options have been in free fall.

I have elected to move much of our production away from Overnight Prints, because you just can not trust the delivery times they give and they ABSOLUTELY WILL NOT MAKE IT RIGHT, when the botch a project with time sensitivity.

My order #******* was charged an upcharge to deliver on 8/25/21, but as of 8/26/21 it hasn't even printed. (see screens shot attached)

The typical take NO RESPONSIBILITY for this type of failure on their part

I ORDERED 6DAYS AGO PAID FOR FAST OVERNIGHT...WHICH SAID 4 DAYS IT IS NOW 6 AND STILL SAYS IN PRODUCTION I ONLY ORDERED 500 BUSINESS CARDS AND A FEW MAGNETS SO IT SHOULD BE A QUICK PRODUCE SINCE ITS NOT A BIG ORDER...OR MAYBE THATS THE PROBLEM...YES THEY ANSWER BUT JUST KEEP SAYING.ITS COMING.I NEEDED THEM FOR SOMETHING ON FRIDAY...YESTERDAY...MAYBE i WILL JUST STAY WITH THE SITE THAT I KNOW TREATS MY ORDER JUST AS IMPORTANT...AND I DONT EVEN KNOW IF THE QUALITY IS GOOD YET.

Update...it is now Wednesday my status is still order arrival date for last Friday I have sent emails and done live chat...asked for money back...to no avail. They tell me its coming but status never changes...they said i can't get my money back because its in production.i said for 8 days...i said you are supposed to be fast and yet this is the longest to even produce my order(compared to the other company)...i would suggest not using them...all the reviews they have are 3 words.that says fake...

Avoid at all costs. I wish I had read the reviews before purchasing.

Paid a large amount extra to get expedited shipping, but product didn't arrive. A week after the expected shipping date, I checked online and the product was still in the "production" phase. I reached out and they gave me a story about equipment issues which I've come to realize is just a template response they send to everyone. They would not give me any estimate on when I might actually get the product and refused to provide any kind of refund except a small refund on "the difference" of the shipping cost.

After telling them that this was unacceptable, they began sending me the same template response and have since stopped responding altogether. Going on two weeks beyond the EXPECTED shipping date and I have yet to receive the product.

I've since had to file a dispute charge through my financial org and submitted a complaint via the BBB. This company is not trustworthy and might just be a scam.

Don't believe their responses to customers on any of the review sites. They will not work with you to make it right, but they'll gaslight you in their responses here, suggesting that the issue is your fault.
They will also simply fall back on their customer-last policies saying that they can't guarantee shipping dates or quality of their product, and therefore cannot provide any kind of refund or solution.

This is a horrible company, and frankly I'm amazed they are still in business at all.

This is my second review after complete incompetence by Overnight Prints!

My original order was place almost two and a half months ago. I ordered sandwich business cards - I received the original order very defective and went through their silly protocol (once again - I've never received an order I did not have to request a re-print). I was assured I would receive the re-order in two weeks. Two weeks went by and still no order received - I reached out via email and phone calls and did not get a return email/call one time. Today, I finally received my re-order (month and a half later) and what do you know, same mistake plus two new mistakes! Now, I'm going through the same SILLY process again and I'm told my order can't move to the front of production because they have too many new orders to get out!?

Worst business experience of my 10 years in business. Please, all of you, never order with this company! You will be greatly dissatisfied, let alone the amount it will effect your business - I've been without business cards for over two months and I've had countless events, meetings, etc. I'm sure all you know how unprofessional it is when a potential client ask for a business card (on multiple occasions) and you are empty handed both times - direct reflection of how our potential, future business relationship may be perceived.

Again, never, ever use Overnight Prints!

WORST print company I've used! I ordered cards about a month ago, and still haven't gotten my order. Emailed to ask for the date it'll arrive, all I get in response is "next week" then when I try to call I'm just left on hold for hours. Then when I finally got a real person to answer, she was EXTREMELY rude and was telling me I've only been waiting for 10 days, even though I ordered it A MONTH AGO. She's telling me I've been waiting 10 days from the "ESTIMATED DELIVERY DATE" which was already 2 weeks from my order date! I hope this company shuts down because they do NOT produce orders and on top of that they're customer service was THE WORST!