I have used Overnight prints for about 10 years and I have Gold VIP status. Overnight prints USED TO BE one of the best short run printers on the internet, BUT over the past 12-18 months the quality, customer service, and product options have been in free fall.
I have elected to move much of our production away from Overnight Prints, because you just can not trust the delivery times they give and they ABSOLUTELY WILL NOT MAKE IT RIGHT, when the botch a project with time sensitivity.
My order #******* was charged an upcharge to deliver on 8/25/21, but as of 8/26/21 it hasn't even printed. (see screens shot attached)
The typical take NO RESPONSIBILITY for this type of failure on their part