OptumrxReviews 465

I am furious. About 6 months ago I was dxed with a mental health condition after years of struggling. I was responding well to treatment using two different prescriptions. And now Optumrx says I'm wrong and need to see a specialist to be diagnosed before they will accept. A psychiatrist? 10 bucks says they will deny they ever authorized me to go to the specialist. This is a money grab, plain and simple. Confuse the patients and deny they ever need medication. Give them the runaround until they give up, get sick and die.

I have called Optum RX before ordering insulin pump to check the price of insulin sensors and I was told it costs $98.12 per 90 days supplies. After I purchased insulin pump, I went to pick up sensors and found out it cost $450 therefore I called Optum RX member customer service. I was placed on hold for 45 minutes then she hung up the phone. 2nd phone call I asked to speak to the leader and all he said "I apologize". I asked for a manger to talk to and they placed me on hold for 26 minutes then they transferred my call to different insurance company. Then i called the company again and the manger asked me to write a complain and mail it to the cooperate in California, she refused to give me corporate phone number or email she also refused to file a complaint for me after speaking to her. I spent total 3 hours on the phone without benefits. Now I pay for the insurance but I do not receive the service.
I DON'T RECOMMEND OPTUMRX TO ANYONE. ITS FRAUD.

I used Briova for one drug and every time I needed to renew the same prescription I had to confirm the cost, which was always zero copay. When the name changed I was worried the support would change and it did. My last 30 day supply was called in by me after Optum called me directly. I called back and asked for the price and they confirmed it was zero. Now they billed my on file credit card without my approval for over $1000. 00 for a one month supply. I asked for my records to prove I have never paid for this and they cannot supply me with documentation. I am shocked because they will not refund me my money. I did not use the prescription but they will not take it back. Very perplexed by their service and how many hours I have spent trying to correct this mess.

This has to be one of the worst businesses I have ever dealt with. I have an issue with every single prescription that goes through this pharmacy. The employees never seem to have an answer as to why for any problem I call about. Wrong prescriptions sent to the wrong family member, cancelled prescriptions after my doctor authorizes them, prescriptions sent to the wrong address, the list goes on, and never any answers. Done. I will go back to my local pharmacy and never look back. Will never do mail order again. Unbelievable that these people are even still in business.

I don't understand how OptumRX is even legal. How are you gonna tell me what dose my daughter needs and then not cover what the actual doctor ordered? I have spent 5 days now trying to get a simple prescription filled. This is absolutely ridiculous and I can't express how much I hate this "service". How do you people sleep at night.

I ordered albuterol and was told it was delivered on 6/10: I never received it but I did pay for it. Called again and was told it would be sent out again. Called again and found out it still wasn't processed. I am out of the med and was told to get another script and go to the local pharmacy. I should at least get my money back. Delivery of drugs are common knowledge to all pharmacies. It cannot be refilled. This is an important med to me and now I have none. This is a new med to me from Optum. Is this fair?

Locked out of my account no service. Told I don't have access. Stinks to high heaven no service. Sends wrong medicine and is impossible to get in touch with.

I used OptumRx only once, in February 2021. I was homebound, recovering from covid19 and other health issues, and needed nitrofurantoin immediately for a UTI. I had no transportation to a local pharmacy to pick up the pills, so my PCP (primary care provider) recommended OptumRx. I called them and paid the deductible (after Medicare) price for the pills plus the FedEx shipment over the phone. The pills arrived the next day in an open and heavily damaged bottle. When I called OptumRx to complain, my call was transferred to several people, all very rude. I took the pills because I was in extreme discomfort, home alone with no help. Since then I have received invoices from OptumRx and have called them at least 10 times to cancel my membership, to delete my name from their database, but they refuse to do so and won't leave me alone. I now use an excellent local pharmacy that delivers meds to my home at no charge. HOW CAN I GET RID OF OptumRX?

I stopped all of my mail order auto refills as I was leaving on an extended trip. Got an email telling me that OptumRX was processing an order so I spent about 1 hour getting the shipment stopped since neither I nor my doctor had placed an order. Was told a high priority stop shipment order had been issued. A few days later I get another email that an OptumRX order was shipping so I spent another hour on the phone to make sure they did not ship anything as my mail was going to a forwarding service. Again was told the order would be intercepted and not mailed. Well, then I get billed $4.95 from my mail forwarding service because OptumRX shipped it anyway. Although OptumRX agreed that the error was theirs, they refused to credit my account for the charges I incurred due to their negligence. It is not a big amount of money but a huge waste of my time and very disappointing experience. Will stop using this service.

Called for a price quote -- was told $37 for 90 days of an old generic drug. Placed the order -- two seconds later, my cc was charged for $115. No explanation. I called immediately and told them to cancel. They said they would. They did not. I called them FIVE times to reiterate that I wanted to cancel because I kept getting texts about the progress of the order. Needless to say, they DID not cancel it and now it has to be returned at great trouble (I live many miles from town) and I will have to spend weeks ensuring
I get my refund. Then, I had my dr call in a script to Walmart, cash only, since they are far far cheaper than Optum RX, and suddenly, Optum told my pharmacist that the drug was only $15 for 30 days -- so still way less than the cash price. I am still own the phone with United Healthcare to find put what Optum quoted the correct price ($37) but charged me a totally different price. From what I am hearing, they are a big gigantic scam. They quote you the cheapest generic and then send you the priciest one. They assume you are not going to bother fighting it. They assume wrong. Instead, I assure you I will never use their Mail Order pharmacy ever again.

Every single time, they screw up my order but this last time is a doozy. They lost the rx of my controlled substance I take for pain. They can't tell me where the medication is and it was supposed to be delivered in two days. It appears to be waiting to be shipped but they don't know where it is. And they won't send me a new rx and they said they called the rx over to the local pharmacy but the local pharmacy say 1- they never called. And 2- that Optum can't legally send them my rx. So they lied. So I called back and asked for a supervisor. Twenty minutes later the customer service rep comes back on and tells me his supervisor ASSURED him my rx would be there tomorrow. Problem. He is full of it. The last customer service person also assured me it would be here no later than today. The last supervisor I spoke to said they screwed up and were supposed to two day air it to me. The refuse to help. They are AWFUL.

Tried to transfer my wife's heart medication to optimumrx to try to save money. They never followed up with her doctor and then when i called them they claimed it would take 10 days to deliver when originally they said 2 - 4 days. Not worth saving a few bucks for a critical prescription.

I am still waiting on medication to be approved by Sedgwick when it was already approved. The are partners and it should not have to go through another approval process. I have been waiting since April 21st. This whole system is a scam. I already have an account with Optum. Terrible customer service. They are not here for the patient. IF YOU HAVE SOMETHING SERIOUS GOING ON AND NEED THAT MEDICATION, DON'T DEPEND ON THEM. I even asked for the manager and I was on hold for longer than 15 minutes and just hung up. Still no result.

This company is terrible. If I could give no stars I would. They have zero customer service. They have messed up several prescriptions in the last nine months that I have used them. Most recently, were incapable of applying a coupon saying it wasn't valid (it was). I had to call the company 15 times to get this fixed. Now, they charged me twice for a $181 prescription and won't refund me. I have the double charge on my credit card and they will not reimburse me because their system is so terrible they don't have a record of it or their service reps are so incompetent they can't see it. I absolutely cannot believe how awful they are. DO NOT USE THEM!

I absolutely hate that my company forces me to use this pharmacy. Their service is garbage, they have so-called regulations that my former mail order pharmacy doesn't have for the exact same prescriptions that require me to sign for deliveries (which show up when I'm in the middle of a client call almost every time, which results in me having to go to the post office to pick it up).

Their customer service is essentially non-existent with canned responses. Their website is garbage (the constant pop-ups that are pointless and unnecessary *and* you can't disable them - yes, I'm aware I'm viewing my medications every time the page loads, thanks so much), trying to find the documents or message their emails direct you to is like a treasure hunt I didn't ask for and is a punishment with no prize at the end, and the most used features are buried in 2-3 levels of dropdowns that don't even make logical sense in the first place (I still haven't figured out how to access the documents directly from the site since there's no path in the browser address that shows you where the link in the email comes from).

I have literally begged our HR department to consider another option or to let me use my old pharmacy multiple times because OptumRx is such a hassle. Every doctor's office and hospital that's had to use them is painfully aware of them as well - when they hear that I have to use optum, the prescribing doctor has commented that they're a nightmare to deal with.

I'm guessing they're dirt cheap to get companies to contract with them (which would explain their horribly-designed site and non-existent customer service) because I can't for the life of me understand why else any company would use them.

If you need your medications * Do Not Use This Company* 1) They said my doctor had not sent my prescription, she had sent it. 2) They then said they would expedite the order and it would arrive by a certain date. 3) When it didn't arrive, I called again. They had just sent it: the day that they said it would arrive - a physical impossibility. *Do Not Use This Company*

It's difficult to write a review for a critical healthcare service that is badly broken. This company has become completely dysfunctional in recent months. Customer Service is farmed out to a 3rd party company in the Philippines and the phone reps are not knowledgeable at all. Lead time to fill prescriptions has increased in recent months, and some simple orders (common medications) can take over 2 months for OptumRx to fill. The OptumRX web site and phone app are not synchronized so the information accessible by a patient is not up to date and is rarely accurate. Even after escalating issues to supervisors in Calif and pharmacists in Oklahoma by phone, this company cannot get things right. Use Walgreens or CVS if you can, prices are the same for 90 day supply and at least you will receive your prescriptions in a timely manner. If I could give lower than a 1+ rating I would but this is the lowest possible rating.