Kathleen H.

I submitted a document to verify I am a current student and received an email that they were "unable to verify your status as a current student." The document clearly shows my name, my university's name, and that I am registered for classes for the spring 2021 semester, everything ID.me claims to need. I can't believe a person actually looked at the document since a 7 year old would be able to look at it and see it met those requirements. And then when you go to submit a request for assistance, they have very limited drop down menu options, which leads me to believe they don't want people contacting them. I chose a similar option and submitted it anyways because the issue is theirs, not mine. Truly ridiculous.

I have had so many issues with OptumRx. They just charged my card for an order I did not place (i. E. I never authorized them to charge me anything). I even called to cancel BEFORE they charged me and the customer service agent told me they cancelled the order, but apparently not. This is the second time they have charged me money I did not authorize and last time I filed a complaint with BBB (which I won). They have also shipped my medication to the wrong address and currently I can't get my medication from a pharmacy because of this order they didn't actually cancel (meaning I am going to run out of my medication today). And on top of all that, they charge more for medications than the last prescription company I had. In some cases, it's cheaper to buy with a coupon instead of insurance. I do not recommend this company to anyone.