Cathy H.

I used OptumRx only once, in February 2021. I was homebound, recovering from covid19 and other health issues, and needed nitrofurantoin immediately for a UTI. I had no transportation to a local pharmacy to pick up the pills, so my PCP (primary care provider) recommended OptumRx. I called them and paid the deductible (after Medicare) price for the pills plus the FedEx shipment over the phone. The pills arrived the next day in an open and heavily damaged bottle. When I called OptumRx to complain, my call was transferred to several people, all very rude. I took the pills because I was in extreme discomfort, home alone with no help. Since then I have received invoices from OptumRx and have called them at least 10 times to cancel my membership, to delete my name from their database, but they refuse to do so and won't leave me alone. I now use an excellent local pharmacy that delivers meds to my home at no charge. HOW CAN I GET RID OF OptumRX?