Opodo

Total Scammers. Cant log in to my account so you cant cancel prime membership. Was very happy until i tried to log in to buy extras with my prime membership. 2 weeks on still cant log in. Prime says calls answered in under 1 min. Not true. Total scam in my eyes will never ever deal here again

Opodo took a payment from us for flight tickets without booking our plane tickets, they let us know the flight was cancelled and that the booking didn't go through, yet they still proceeded to take the full payment. We thus lays for plane tickets and never received any

I made a mistake when booking my flights from Brisbane Australia to Entebbe Uganda and from Entebbe to Nairobi by not putting in me amd my friends middle names. Disputes numerous emails and calls to Opodo I was given the run around and now have had to book through an alternative company thereby loosing my over $2000 that was paid. I feel really upset as although I made the mistake I should have been able to add our middle names. I was prepared to pay any administrative cost but was not given the chance. So if you don't want to risk making a mistake when you book via Opodo then don't use them. You will not get a chance to remedy your mistake.

Opoodo never again, one star too many
Opodo Prime amount 74.99 euros was deducted from my paypal account without my will and consent!

As part of my booking of a flight, I did not agree to pay 74.99 euros because no options were displayed for Opodo Prime, so the customer can choose or ignore his wishes. Everything happens behind the Opodo Process
This payment was not shown transparently during the booking and no strong customer authentication was required for this payment. The consumer can therefore only see the paid booking of a flight, but not the purchase of a paid "Opodo Prime" membership at the same time.

She also does not respond to emails or phone calls for confirmation of termination after 12 months

Don't buy from them. I booked tickets by the help of the support and they wrote a wrong name on the ticket. Solving the problem is very frustrating the support isn't helpful with solving the problem at all. They made a mistake and I don't have my money nor my tickets! They lied to me that they guarantee the refund in 2 days. Now it's not possible and no one answers me to the point. What is your Opodo company's policy for not completing their guarantees?

I booked a return flight to Italy through Opodo, and the final price on the final screen, when entering credit card details was GPB 149.62. They sent me an email confirmation within minutes, saying "Total amount paid today: GBP 149.62". When I checked my bank statement, the amount they actually took was GBP 154.97!

I wrote to them to say they made a mistake, and they replied saying it was because of the Euro exchange rate. I have to say that Euro price and exchange rate were never mentioned during the online booking and payment process. They basically stole 5 pounds from me! I know it's only 5 pounds, but stealing 5 pounds from each customer: this is how they make money!

Shame on Opodo

It's an ordinary gang with a strange sounding accent. I bought a ticket from them for a flight from Europe to Chicago performed by Lufthansa Airlines. After a few hours I noticed a mistake on the date of departure. I called them to change it, citing that 24 hours had not yet passed since the time of a ticket purchase. They refused me by pleading that Lufthansa did not agree. I called Lufthansa and obtained assurance that I have the right to return the ticket or make any changes within 24 hours. They recorded it as an information at my booking. I called OPODO again but again they refused to make a flight change or cancellation. I asked for a manager conversation. My call was taken on hold for 45 minutes, but nobody picked up the phone. I called Lufthansa again and explained the situation. They changed my flight without any problems and with no charge. Because of the OPODO, I lost $ 100 on a phone call and it cost me a lot of nerves.

Dangerous company that operates more as a con than a travel facilitator. Very likely they sell tickets they do not have, then upon receiving your money cancel your flight and say your money will be refunded, which may or may not happen.

They booked our round trip flight from London for our wedding in Greece... or so we thought. When we were getting ready to return home to London, we discovered that they hadn't actually booked the return flight... although we received an email confirmation and receipt that "confirmed" that they did.

They could not book our return flight at a similar price to what they had agreed upon in the email confirmation. They could only give us last-minute fares. I spent hours on the phone (on international calls) trying to find someone in their organization who would help us. No one seemed to care. They said we should have made sure that we got an e-ticket email.

Their incompetence and complete lack of accountability cost us over £600.

Never again!

I have had a terrible experience with Opodo. I booked flights to Italy with Easyjet and they slapped on a hidden charge of nearly £40 for using a Mastercard. £40! This was not indicated in any way at the checkout, there was no indication at all, and when I rang to get some clarity was told it was 'in the small print of the conditions'. What so they could have added any amount they like just because it is 'in the small print'. How dishonourable. I wouldn't have booked the flights with Opodo if I had realised their culture had changed so much. They should show a total that includes all the amounts. I find this deceptive and question its legality. I am so disappointed as have used Opodo for years and always found them terrific but I think they are clearly rotten now.

I am telling everyone about this. I travel a lot. Am appalled and a bit shocked.

This people booked my flight in a day where there's no flight. They're forcing me to fly on different date and airport. Now they want me to fly from another airport 200km away by adding $50. Ask for refund and they said they'll refund in 120 days. This people ruined my whole trip and vacation. Fraud guys...

Absolutely terrible and still unresolved.

This is the first and last time I ever use this company. Not only was the booking process the most painful I have ever encountered, when I finally managed to progress the booking they have over charged me by over £100 and are still yet to properly make contact with me to reimburse and resolve.

They claim that the prices changed at the last minute but did not give me the chance to stop my payment... and I never would have paid that much for flights for a two night trip. I consider this fraud and I will escalate.

I recommend that no one ever uses this company again, they are appalling.