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    Opodo

Opodo

Opodo

325 reviews
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Overview

Opodo has a consumer rating of 1.11 stars from 325 reviews indicating that most consumers are generally dissatisfied with their purchases. Opodo also ranks 154th among Car Rental sites. The most common issues with Opodo are around customer service, which is not as good as expected by some customers.

  • Service
    13
  • Value
    11
  • Shipping
    9
  • Returns
    9
  • Quality
    11
Positive reviews (last 12 months): 3.1%
Positive
3
Neutral
– 0
Negative
94
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11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The so called customer service staff then give you the run around absolutely heartless and dishonest .
  • Our flight to Brisbane was booked via Opodo some months ago.
How would you rate Opodo?
Top Positive Review

“Quick refund within free-cancellation period”

Tom B.
1/10/20

I cancelled my booking within the 7-hour free-cancellation period that my flight had when I realized I need a different flight plan. Opodo refunded my money to the penny within 3 working days (only downside is that since my account is not in GBP I got screwed on the exchange rate, but that's my bank screwing me, not Opodo). One weird thing is that I still keep getting emails as if my booking was still confirmed and even when I log in to Opodo's site to manage my booking it still appears to be confirmed, only thing indicating a refund is that in the "Billing" section, the mentioned total is "Total: £0.00 Congrats! That's an amazing deal". Aside from this confusion, really good service.

See positive reviews
Top Critical Review

“Pay more to get less”

Maurizio S.
3/1/20

If you want to get less than what you pay for book Opodo! Their customer service is not worth a nickle. When you call their number nobody picks up the phone. When you try to handle it via their internet site - they tell you to call a number and so it goes in circles. I cannot recommend this platform to anyone. Should you however choose to use them anyways make sure to carefully read their conditions first. You are in for more bad surprises if you don't.

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Reviews (325)

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Reviews that mention popular keywords

customer service (89) flight (222) 24 hours (23) credit card (26) refund (119) confirmation email (15) booking (112) airline (86) email address (9) 2 hours (18) flights (84) phone number (13)
maurizios6
Maurizio S.
1 review
10 helpful votes
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“Pay more to get less”
March 1st, 2020
If you want to get less than what you pay for book Opodo!
Their customer service is not worth a nickle. When you call their number nobody picks up the phone. When you try to handle it via their internet site - they tell you to call a number and so it goes in circles.
I cannot recommend this platform to anyone. Should you however choose to use them anyways make sure to carefully read their conditions first. You are in for more bad surprises if you don't.
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argoa
Argo A.
1 review
4 helpful votes
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“They are only good until they take your money.”
March 6th, 2020
They are only good until they take your money. After that, god help if you have an issue. In my case the airline company made a change on the schedule, and speaking to customer service of Opodo was almost impossible, despite waiting over half an hour on queue.
The automated system goes to a loop, thee line cuts while you wait. Even after waiting 45 minutes, there is no guarantee that you will ever be helped.
Don't waste your time with them, especially if you value your hard earned money.
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danielm1478
Daniel M.
1 review
6 helpful votes
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“cancel any time guarantee - does cover hotel and flight”
February 13th, 2020
The policy wording has vanished off the internet.

I have a photo showing it covers the flight and hotel (see below).

Despite them agreeing to refund me after I showed them this photo the money has still not been transferred after 6 weeks. My flight was scheduled for Saturday and worryingly I am still receiving emails from the airline and hotel...

DO NOT USE OPODO..
Opodo
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ronaldp203
Ronald P.
1 review
9 helpful votes
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“Dishonest .Basically on line fraud”
January 31st, 2020
Never use this company I am 75 years old and by online trickery they charged me almost double the cost of booking direct with the airline for a domestic flight same day . The so called customer service staff then give you the run around absolutely heartless and dishonest . They are a disgrace .
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tomaszl7
Tomasz L.
1 review
3 helpful votes
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“Opodo is an online fraud”
March 9th, 2020
I both a ticket from Kuala Lumpur to Phuket. Everything went perfect until I was trying to check it at the airport. They sold me ticket for different flight. No possibility to make a claim. Customer service pretending to do something. Business address virtual. Only sales is functioning. Online scam!
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richardc1700
Richard C.
1 review
3 helpful votes
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“Absolute scum”
June 18th, 2020
Opodo have completely ignored my messages and when I have spoke several times to someone on the phone they have a complete lack of understanding the situation. I have tried to rebook my flight and when that has not worked I've requested a cancellation and refund .....which they refuse to do!! Also is the £326 that they took out of my account for no reason and now refuse to pay it back.....what's with this company? A complete joke.
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anon8
Ano N.
1 review
7 helpful votes
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“Very Bad Customer Service”
March 3rd, 2020
Dont book your ticket on opodo ever! Customer service is crap and unreliable! Waited an hour and a half to get through someone and once you got connected they pretended they couldnt hear you! Called 4 times with the same issue but no one was able to solve it! For Christ sake! Dont bother booking on here.
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miken271
Mike N.
2 reviews
6 helpful votes
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“Stay away! They are an absolute shambolic scam!!”
May 11th, 2020
British Airways cancelled my flights due to Coronavirus. That's understandable and no problems about that.

However, Opodo just cashed in British Airways' refund and they are not giving it to the end customer, that is me. Absolute shambolic scam of a company!! This is NOT acceptable!

Now, I need to have the legal system look into this matter.
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jonthanj
Jonthan J.
1 review
4 helpful votes
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“Awful customer service - AVOID”
January 13th, 2020
I seem to have spent what feels like half my life hanging on the phone and dealing with incompetent customer service representatives at Opodo.They contacted me in December to let me know that one of the flights I booked through them had been cancelled by the airline. Despite being on hold for about an hour since then on various calls to them, each time promised that they would sort the situation out and that someone would call me NOTHING has happened. This company is not fit for purpose. I will never use them again - they have redefined incompetence for me.... just read all the other negative reviews on here and AVOID booking with them.
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businesst
Business T.
1 review
2 helpful votes
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“The Worst Fraudulent Customer Service”
February 18th, 2020
The representative Sunny needed to be repeatedly told what to do. We booked and paid for 5 Business Class tickets all with seat preferences and the confirmation has come through with 5 economy seats and no seat preference. We paid over the phone due to the amount involved and representative confirmed the seat preference for additional fees per passenger with us over the phone yesterday and lied to us over the phone today and said we paid for economy with no seat preference, even though the amount taken is for 5 business class seats. Later had to admit his mistake. With it being so difficult to get through to an Indian Call centre with limited english and background noise you really don't want to be lied to If it was someone else they may have been pressurised into accepting this fraud. The government needs to look into regulating these rogue operators.
Opodo
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agritad
Agrita D.
1 review
3 helpful votes
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“Refusing to swap the flight”
June 16th, 2020
I booked flight Manchester Izmir with return. Turkish Airline send email about canceled flights. Tried to sort out with same Turkish Airline but different airport London to Izmir. Apodo agents all the time telling me there isn't flights, Turkish Airline cancelled flights. I rung up to Turkish Airlines because I have account with them , they telling that there is flights and all l need to do is go trough Opodo agent. Opodo agent tells me there isn't flight! I got booked hospital there l not traveling as a tourist.
Opodo
Opodo
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markt675
Mark T.
1 review
2 helpful votes
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“Really!!!”
March 23rd, 2020
I can only agree with the other reviewers. Opodo took the money and have passed none to the hotel (Palazzio Stern Venice). The hotel have gone over and above to give me feedback and Opodo have done nothing. They're keeping money that is clearly not theirs and will probably pocket the booking fee. There is no way to cancel the hotel as the on line tool refuses and states you must call in. I know Ryannair normally get bad press, but they actually refunded their part almost immediately WELL DONE RYANNAIR

booking *******129
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kg39
K G.
1 review
3 helpful votes
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“Dealing with Opodo was a shocking experience-never again”
April 2nd, 2015
Booked a flight online with Opodo, received confirmation of the booking then 2 hours later receive an email saying the booking had been cancelled by their 'internal' system due to suspected fraudulent activity. Telephoned and made exact same booking again and lo and behold, booking cancelled again by Opodo. Phoned and reached an alleged 'customer service representative' who, when I asked to speak to a supervisor said they 'didn't have time to take this kind of call.' Booked directly, spent less-don't bother with Opodo.
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jamesd1465
James D.
1 review
5 helpful votes
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“AVOID AVOID AVOID”
February 6th, 2020
AVOID. AVOID. AVOID. Please please don't book through Opodo. You might save a small amount of money but if anything goes wrong you will feel abandoned. Holding for hours and hours on the phone. Hours more once we got through to 'customer services' trying to get them to resolve a problem of their making...the day before we're due to travel. So stressful. Holiday of a lifetime already ruined by this appalling company. Gone 1am in the morning and still we wait for them to sort out their mess.
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verae15
Vera E.
1 review
2 helpful votes
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“Bad customer service”
July 20th, 2020
I wanted to cancel my flight and get my money back and as suggested used an Opodo app. Nothing happened! Didn't get any feedback or progress report. No one answered the hotline, no matter what time I called. Will not use it again and do not recommend it
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tahera4
Taher A.
1 review
2 helpful votes
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“Criminals”
July 29th, 2020
Absolute criminal.

Have been calling hours and hours and wasting my time to update my tickets, which they changed.

Very poor customer service. Keeps telling you lies and says will call back, never does.

Someone call me back to sort this mess out on *******1327

Still waiting.
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jonm406
Jon M.
1 review
6 helpful votes
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“The worst customer service.”
February 12th, 2020
I have been sent a message to contact OPODO about a change to flights I booked. I have now tried to call 6 times and on hold for a minimum of 20 minutes each time then they transfer me which end after another long wait in being cut off. Absolutely hopeless Indian call centre. Never again.
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mehrnazr
Mehrnaz R.
1 review
2 helpful votes
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“Worst travel agency ever, Booking Reference #*******502”
May 11th, 2020
Opodo is just trying to attempt to deceive the people, even though Lufthansa put Note on their system to refund my ticket because of Corona situation,
the call center employee which located in Indi to Egypt, tried to deceive me more than 5 times, each time with different reasons, until now after 6 hours on the phone with 2 notes from Lufthansa they refuse to refund, Lufthansa colleague told me your right is they accept clients wish as refund or voucher but mostly they try to refuse a refund.
Opodo is an un-trustable company and no respect for the clients.
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cakillab
cakilla b.
1 review
3 helpful votes
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“they scam you just to take you money!”
March 23rd, 2020
worst booking agent ive ever dealt with! after being on hold for three hours, the agent lied to me and got aggressive.
he advised to call virgin, knowing that they couldn't deal with my flight change. they ate very shady and when adding things like the free cancellation option to your booking, its only valid for a few days after booking- which means they just take your money with no refund, even though you paid to be able
to cancel.
the agents on the phone are rude and argumentative. the last man i spoke
to literally shouted at me after asking what their policy was just to get me off the phone.
i have the cancellation policy in writing which states i am eligible to change my
flight however Opodo just lie their way through to get your money and care about nothing else.
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garyh549
Gary H.
1 review
3 helpful votes
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“Update on review”
September 2nd, 2019
• Updated review
2/09/19 In fairness I advise I was eventually contacted by OPODO. They did correct all errors correctly and apologised. However the fact that this took nearly a month still does nothing to provide confidence to use them again.
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“NEVER RECOMMEND”
August 14th, 2019
• Previous review
Non existent Customer Service
Made booking of 2 flights through OPODO. When the tickets came through had a spurious email that was not representative of my email on only one of the tickets. Also Airlines were different on itinerary. 5 email and nearly 15 days later still no response to my request for rectification.. Not a big deal I think but indicative of the ridiculously poor service this agency offers.
I am disappointed I did not see these reviews previously. Don't walk away from this company.. RUN!
Opodo
giannib23
Gianni B.
1 review
3 helpful votes
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“Horrible”
February 29th, 2020
please do yourself a favor and stay away from this booking site. The only way to contact them is to call their extremely expensive helpline with extremely long waiting times
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arthurn40
Arthur N.
1 review
6 helpful votes
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“Worst company ever!”
February 13th, 2020
This has to be the worst company in the world, they speak very bad English, pretent they don't hear you as they pretend the connection is bad and then hang up... they really don't help at all. This company only fills there pockets and as soon as you have an issue there is 0 help whatsoever! I will never book a flight with them again, very very very bad!
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samirae2
Samira E.
1 review
2 helpful votes
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“Asking for a refund”
March 10th, 2020
It's impossible to reach them over the phone. Tried 5 times each time 50 minutes wait and answered saying they have a teachnical problem and can't hear me so just hung up on me.
Staff can't even speak any English .
NEVER AGAIN
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veex2
Vee X.
1 review
0 helpful votes
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“Scammers”
July 31st, 2020
I booked a flight for April, it was cancelled by the airline and Opodo STILL has not refunded me. They say they are waiting for the airline to refund them first and keep sending me some random screenshot from them. What a joke.
It is August tomorrow and I have no idea if I will ever see my money again. Please do not use these guys, they are really hard if not impossible to reach, they are not honest. I regret ever booking with Opodo and will definitely not book with them again, does not matter if their price is cheaper.
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fatimas38
Fatima S.
1 review
3 helpful votes
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“Worse company ever no customer service skills and no refund policy”
March 13th, 2020
Waiting time is like hell and they don't solve your problem they ask me to tell the airline to get in touch with him I don't understand what they are getting paid for as they don't do there job properly I have already contacted the airline and they are ready to give full refund but this people really ridiculous and frustrated
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Q&A (29)

Question:

Has anyone actually got there money back from these thieving scamming fraudsters??

Answer:

Guys, it would only cost you about £40 to take them to small claims court. Dont just take the loss, these people need to be held to account. Id also contact Rip Off Britain to get a programme made about their tactics

By Heth E.
See more answers (8)
Question:

How do i make a complaint

Answer:

You can complain all you like but once they have your money they dont give a tinkers cuss. Best form of complaint is social media like this site and face book.

By Christopher F.
Question:

How can i change my flight ?! is there a post office or telephone? but i'm not in britain

Answer:

Hi Anastasia. Our apologies for the delay to respond. Yes you can give us a call from anywhere on +34 934 920 533 or you can provide us your booking reference and a short message via this link at the end of this message and we would be happy to look into the matter. https://tinyurl.com/ka77d8u James Customer Care

By Opodo I.,
See more answers (2)
Question:

Hi we have booked a ticket recently and charged twice for it. is this a fraud website. we didn't get a proper response from customer care till now and left in soup

Answer:

Hi Antony. Our apologies for the delay to respond. We are sorry to have read about your customer experience. Please provide us your booking reference and a short message via this link at the end of this message and we would be happy to look into your concerns. https://tinyurl.com/ka77d8u James Customer Care

By Opodo I.,
See more answers (2)
Question:

Hello, i am seeing a lot of bad reports here. what guarantee do i have that my flights are 100% booked

Answer:

Hi Darrel, Thank you for your question. If you already have an existing booking, please send us your query via the following link: https://socialcare.opodo.com/en/support/login One of our agents will look into your reservation and advise you accordingly. Kind Regards, Amy - Customer Care

By Opodo I.,
Question:

I paid extra for the cancel for any reason guarantee. now i have to cancel but the number provided +1 (929) 251 9221 is always busy. how can i cancel?

Answer:

Hello Saleh, Can you please send us your booking reference using the link below so we can look into this further for you: https://tinyurl.com/ka77d8u Best regards, Christos - Customer care.

By Opodo I.,
Question:

I been trying for 3 weeks to get hold of them.my tickets has no baggage .i need baggage

Answer:

Hello Glenda, Can you please send us your booking reference using the link below so we can look into this further for you: https://tinyurl.com/ka77d8u Best regards, Christos - Customer care.

By Opodo I.,
Question:

Why no people on email? at present my emails are answered bots which don't have recollection of previous mails which is time wasting and expensive.

Answer:

Hello Sue, Can you please send us your booking reference using the link below so we can assist further: https://tinyurl.com/ka77d8u Best regards, Christos - Customer care.

By Opodo I.,
Question:

I am very concerned about my booking. i am flying tomorrow morning and the reference number i have been given doesn't work on airlines mobile check.

Answer:

Hello Andrea, Can you please send us your booking reference using the link below so we can look into this further for you: https://tinyurl.com/ka77d8u Best regards, Christos - Customer care.

By Opodo I.,
Question:

I have not had confirmation of my flight booking reference 3557181065. can you please advise?

Answer:

Hello Kayleigh, We can see that your query was already answered through the call centre. If you have any further queries, please feel free to contact us. Best regards, Christos - Customer care.

By Opodo I.,

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